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January 2024 by Chase R
Takes them a fiscal quarter to ship your credit card to you..
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December 2023 by JaNh
They dont care about you. I opened my account 1 month back. Zero assistance in applying for a credit card. Ignorant responses and they did not give me my 200$ promo. RBFCU or BoA are much better. Absolute disappointment.
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December 2023 by Vicki Mulkey
This Bank don't tell you nothing they just shut your account down and don't even give you your money back that you had on your card
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November 2023 by Jason Cuellar
They don’t care about your business.Tim who was responsible with opening my account never put in the offer code for my new business account to redeem a promotion.I wouldn’t trust these guys with your money. Go to a credit union or local bank with lower interests rates and bankers that have your best interest in mind.
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July 2023 by J K
Rude agent. Waited for 15 mins after my appointment time. No apologies, "So, what brought you here today~?"I made a complaint about my account reminder call which was promised. She literally told me "don't blame the bank, we give out calls for courtesy".Didn't know how to close C.D. account (or how the interest would work when it is not mature), another agent had to come.Most importantly, I have NEVER been a bank where the agent do NOT print out receipt when I close/open accounts, transfer funds. Seriously? Especially when I closed out Savings Account and C.D. Account, and move funds to my checking?Definitely need employee training. Feels very disrespected and under-serviced. Transfering all money out from chase.UPDATE: Okay, this is very frustrating. Penny told me that I can close my checking online. But I must call or visit again according to the website.
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May 2023 by L. McKay
I've been with Chase for over 20 years and with this branch since 2013. Let me start by saying the ladies that work here are as nice as can be. I tried to cash a check today. I had 4 times the amount of the check I was trying to cash on deposit with Chase. They refused to cash the check. I have never had Chase refuse to cash a check for me before. I don't know what this means or what has changed.
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August 2022 by Jeremie T.
Experience here was pretty good. Customer service was pretty good and they acknowledged my need. Debated to even go in but so glad I did...
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August 2022 by Santosh Cholraju
Very nice bank and friendly customer service , Colleen was very helpful . Highly satisfied
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February 2022 by Ali Kurdy
Only 2 employees worst branch in Texas *Hire more employees*
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September 2021 by Sam Hidalgo
Wow. One of the best customer service experiences I've ever had. Extremely professional.Thank you!Sept 10 - Gerardo Solis is fantastic. He went the extra mile to help me today. Quick and fantastic customer service. Thank you.
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August 2021 by Nick Bosillo
I went into this branch with a check from my employer. I needed the funds to be available the next business day and specifically asked if that was possible before doing so. I was assured that it would be. Call the next day and the funds were not available. I called and the branch manager said there is nothing they can do and that it will be releases in 10 days?!?!All they had to say was take the check to the bank on the check to assure you get your funds. Now that much needed deposit is effecting my family and finances due to this. I will be cancelling my accounts with chase and I suggest that everyone else who reads this do the same. Chase bank is a bunch of liars.
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August 2021 by Tara Pepper
Everyone was so nice when I walked in. Gerardo was so helpful with helping me find what accounts I needed for business and also finding the credit card that worked for me. Thanks for your help Gerardo!
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November 2020 by Papa Dragon78
Honestly dont know anything about this bank. In doing this to get points on google maps. I drive by this bank everyday and saw it hardly had any pics. So took the liberty to snap a few pictures and post on here. The outside of the bank is well maintained. There is ample parking for the small building too. As well as handicap parking. It's also in super walmart shopping center.
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September 2020 by Kristy K.
Chase Bank and employees at the Palm Valley location have been so patient and understanding, they also protected my business account from being fraudulently gouged and money squandered away by Robinhood because they were purchasing stock shares at a premium high & without my knowledge and consent. It was a pretty BIG deal and very illegal what Robinhood did and financially scary for anyone, especially business owners during COVID 19 pandemic. Thank you Chase for protecting my business, finances, and assets ❤
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June 2020 by kapildeo sooknanan
The most helpful and smiling staff