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November 2023 by Warren Wilcox (REALTOR)
This is a lab testing for medical facility that is very busy, but in my experience, very well run and an efficient setup.I have always found the staff there to be friendly and professional and have always been in and out with very little waiting and hassle. This is about all I can think of to say for this particular service provider. But that's what matters with a lab testing facility.So in final, a convenient location in West Round Rock and clean facility with easy parking along with a professional and friendly staff at the clinical pathology laboratories makes for an all-around great experience and I have no complaints at all. Highly recommend this to anyone who needs lab tests and etc done.
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September 2023 by Super Aba
CPL is a great place for lab tests! Easy access, awesome staff, and plenty of parking make it a convenient and stress-free experience. If you want to be the first, make sure get there 20 min prior of opening.
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September 2023 by Avery C Miller
I can’t say enough how accommodating and quick and kind this group was. Made for an easy experience having to lug my kiddos with me
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August 2023 by Asad Hafeez Yousufi
I waited more that a hour, and they filed to draw blood sample form my son after multiple people and multiple attempts, he was not fasting and was drinking at least 2 glasses of water while we were waiting, he did his breakfast as well, they told me he is dehydrated, take him to another CPL location.All I can feel is disappointment, my son felt unnecessary pain.And we met buch of losers, you have one job to do that you cannot do right
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July 2023 by Mark Martinez
The line was long, but the staff was efficient at getting everyone checked in quickly. I was called back fairly quickly but turned away because of the kit they needed for my test not being available. They called me before I left the parking lot, so I was able to have my blood drawn. That's it...
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July 2023 by Polina Nesh
My experience was the best compared to other places I have been!I went there Thursday morning at 9:30 or so. The wait was not long it did not even take 10 min. Very clean office! Staff is very nice!Jenna took my blood very quickly and painlessly. She is an angel! I will definitely come back to this location!
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June 2023 by Amy Hart
1-3 days to get the report to the doctor. 5 business days to the patient directly. Labs in 3rd world country provide reports on the same day. I am paying for the labs. But I have to pay for a doctor's visit to get MY lab results?????
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April 2023 by Anastasia Cline
Did not get my results for several months. Did not send results to my doctor. Complete waste of my time and money to go to this location. I am shocked and appalled that I have to pay for a service not rendered in a timely fashion. Getting customer service on the phone took over 20 minutes. I will recommend my doctor stop sending patients to this facility.
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April 2023 by Will Wilson
Went in for a blood draw on a Saturday. Made a mistake in not checking if an order was needed, waited 45 minutes to learn. Got an order, checked back in. Waited another hour patiently before deciding to ask for an update on my progress in line. Desk staff apologized that the kiosk had simply deleted me from the list. They let me know they'd see me as soon as possible, which meant using the same kiosk to get back in line and wait another hour to be seen.3 hours wasted for a blood draw. Pick another location if possible.
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April 2023 by Suzanne O'Brien
Husband's doctor's office sent over the lab request & after he signed, waited 12 minutes, was called up & was told no record of an order or ever being there...Which he had been. Attendent rolled her eyes then said, don't know how long you'll have to wait. We left, never to return to that lab location. Unprofessional & rude... Not nice.
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March 2023 by Deanna Nielsen
I give it a 2 because of the rap music playing when I arrived which was just out of place for a doctor's lab. There were also long lines and although the gal who checked me in was nice to me she gave another patient attitude and I didn't appreciate that. The gals who drew the blood were really good and quick.
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March 2023 by Chun Sheng Lin
I went to Lab this morning with my wife. Both of us needed a blood test. And when they collected my blood, basically they were using my wife's order paper. I found this problem becasue the collection did not match with what dr told me. They even didn't find this prolem after confirming with my first/last name and date of birth before drawing my blood.
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February 2023 by joy d
Came in on Saturday, very nervous.I feel this place was efficiently run, signed in and wait time was good even with many people. Front staff was prompt.My praise goes to the blood draw.Gabby was great ✨. I asked for butterfly needle and prepared for the worst and I can say i didn't even feel it, I'm so very grateful?
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February 2023 by Rachel Ciervo
Bad patient care by the front desk staff. I came in on the morning of Saturday, January 28 and heard the employees in windows 2 and 3 gossiping about a patient who came in to drop off a sample. She didn’t have paperwork for it (didn’t know she needed to) and the employee was immediately rude to her.After the patient left, the employee complained to her coworker and mocked the patient, right in front of other patients.It’s not the patient’s job to know your process before they come in. If they don’t have the paperwork, it isn’t hard to be kind and help them with what to do next (telling them to call their doctor back).
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January 2023 by Julie Liendo
Staff was great, I went early and was 4th in line. I was a walk in. They were organized and had someone focusing on the booked appointments and another focusing on the walk ins. The customer service was exceptional. The employees were friendly, focused and efficient. I will say I’m guilty of reading the previous reviews and setting my expectations low. However, after my experience I felt the site deserved an updated review because the service has clearly improved. The employees and site deserved to be commended on the changes, so I took the time to complete a review.
