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January 2024 by ashley ramirez
BAD EXPERIENCE!!!! period… this store location is filled with scammers. i purchased a phone as christmas present and was told i would get a case with the phone whenever i would go back to turn on service. I went and the customer service was awful got into an argument NOT GOOD SERVICE.
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December 2023 by Al Lawrence
Ana & Briana were amazing in helping me get a new phone! Very knowledgeable and helpful! Best cricket service
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December 2023 by Chantey Adams
We went into this location for new phones (Christmas gifts). Our representative was Ana. She was amazing. Sandra held the fort down while Ana was occupied with us (We took a lot of Ana's time). We came in on a good day. Jim, the Regional Manager was there and he was a HUGE help. Thank you to both young ladies, Ana and Sandra, and to Jim for making our Christmas merry and bright.
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December 2023 by Dana Roberts
The girls here are very helpful
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September 2023 by Diego Abdala
Yesterday we went with my friend to solve one-line problems. The two women who took care of us were a little bored and short-tempered until Helena appeared. She solved the problem helped us with everything, with I explain with a unique kindness 10 stars for Helena the best that store
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September 2023 by Joey Guerrero
Service was amazing. Bri and Maryilu were amazing help. Thanks!!
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July 2023 by Rosa Perez
They know their job.
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June 2023 by Gloria Reyna
I went into the Palm Valley store in Round Rock and had the pleasure of working with Jasmine. My phone was having an issue and she tried several options before it started working again. I appreciate her diligence and patience. Thank you!
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November 2022 by Savannah Barrera
Love this store great customer service
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October 2022 by Sammy :]
Great service and amazing phones.Great purchase,I recommend buying from this place.
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August 2022 by Michael “Onthaforilla” Iwabuchi
Fantastic staff and friendly prices!
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July 2022 by alejandro ortega
Don't come to this store to by any equipment unless you get it at least test...Bought this wireless headset today...Defective equipment, went to the store and since I opened them?....They can't give back my money or other equipment...I wouldn't recommend to buy equipment from this store at all !!!
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July 2022 by Dorothy Earls
Pd my bill and set up prepay
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June 2022 by tiffany
Damian and Ana at the round rock cricket location on 79 , are the most professional and kind people that actually care about helping customers . It's hard to come by good customer service now a days- they are both great!
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May 2022 by Delia Sanchez
Well my 5 stars from 5 months ago with Jazmin just went to a 1 star with the guy that answered the phone today. Not at all helpful. He told me that I couldn't cancel my service there and that he couldn't even look up my account, lol. "Unfortunately" was this guy's word for the day. Just said I will bring that up with the manager. Lol I wish I had that line everytime someone wanted to speak to my manager. And after reading the reveiws on the manager, I really think she would've been willing to be of much better service. But I was cut at the root. He just sensed that's where I was going next because seriously, you can't look up my account? He just hit me with that, in my perspective, "don't even try asking for the manager" line. It's just funny to me at this point. So I was referred to 611. He said all this very politely, so I guess I'll give him that. But sorry sir I'm not trying to dial that 611 just to get an answering service. Ugh so frustrating. On top of all that, I was charged for a charger that they said would be free. My word of advise, don't walk out of the store until you've reviewed the receipt with them.Newest update, Damian was very knowledgeable and helpful 5/2022Unfortunately they did not have a cover for my phone. They had just gotten rid of them. #technologymovestoofastforme
