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March 2024 by CM
They never answer the phone. The pharmacy is rude and I’m changing my pharmacy to somewhere else.
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February 2024 by Joelieanna Wassel
Wow! Customer service like no other. My daughter lost her wallet with her medication while visiting the Capitol. It was late and we are from Orlando. I called and waited for a long time, but the customer service provided by Sabrina was superb. There are no words to describe how she handled the situation. She helped us with a situation that was very difficult with patience and kindness, which sadly, it isn’t something we see lately with customer service. I hope to speak with the manager about the excellent care. She could have said sorry because it required her to go above and beyond, but she chose to serve with excellence. THANK YOU!!!
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February 2024 by Maria P.
800 Old Settlers The crew in the pharmacy department is not friendly. They have the demeanor like they do not want to help you. They took their time assisting. I never want to come back to this pharmacy again.
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January 2024 by Michael M.
My last two experiences with the pharmacy have been a nightmare. The first experience, I went to pick up a prescription a week after my doctor had sent it in. On my first visit they said that they didn't have the prescription, I then talked to my doctor's office and returned two hours later where I was now told that they have had the script but couldn't fill it for another three days. Twenty minutes after leaving I received a text stating the script was filled. When I went in it was the wrong qty from the prescription. Then this evening I went to pick up pain meds for my wife who just had surgery. I was told that they needed information from the Dr and had left three messages. My wife called the Dr's office and they had not heard from the pharmacy. They called CVS and talked to the pharmacy and sent the information needed to fill the script. When I returned, I was again told that they had not heard from the Dr. I then got irate, and they rechecked and had the information to fill the script, but they were willing to send my home without the needed pain meds. Once I told Ahmed (the Pharmist or Pharm tech) that he should check to see if he had the required information before he blames the Doctor he gave me a smirk as if he could care less. We will never return to this Pharmacy, and based on the rating no one else should.
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October 2023 by Maria C.
Not very inclusive, store can't be bothered with special needs individual; Supervisor was downright infuriating and rude, very lacking of customer service.
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September 2023 by Brandon Keller
They were open 24 hours. At 3 AM. We desperately need a prescription filled. The pharmacist was amazing, friendly, and super helpful.ThanksCVS
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August 2023 by Frank Clark
Stopped in for some supplies while on a road trip. This place keeps there bathrooms locked! Pharmacy worker told me I needed to go the the front and ask for a key. In areas where there is a homeless issue I understand - but this is on the rural edge of suburbia! Looks to me like they just don’t want to have to maintain the bathrooms. Very disappointed CVS!
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August 2023 by Michelle S.
I reviewed this pharmacy after they completed messed up my order, of a controlled substance. I was able to speak to the pharmacist by going in and when I asked her, Pamela, to let me speak to the pharmacy manager.... I was told the manager was not in, but Pamela assured me she would call me that day between 3-8. That never happened. In addition the pharmacy phone was never answered over a 2 day period when my Dr tried to call to resolve the problem caused by the pharmacy. It is note worthy that in this time my very poor review of the pharmacy on their website has mysteriously been deleted. When I called the store manager to explain, Genesis, she hung up on me mid sentence, of course it was at the point when I was explaining how the mg of medication was filled incorrectly. CVC 800W Old Settlers Blvd. ROUND ROCK, TEXAS.....WORST PHARMACY I HAVE EVER BEEN TO!
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May 2023 by Thomas Hamilton
The most sad and tragic example of a large corporation burning the fat of the souls of the American worker while doing a better job of misleading, misrepresenting and screwing over the general public in the pursuit of PROFIT! This should be a flagship pharmacy and fully staffed, ALL of the 24 hours. And if the staffs quality is always suspect it means you need to hire more people and invest in the employees you have. Double staff for the rushes. Stop overworking the few good employees here. Regional managers should be ashamed of this epic failure of a pharmacy. I feel sorry for the employees stuck in the purgatory of employment at CVS. How awful it must be to not be given the resources, man power or drugs needed to even come close to some semblance of a decent job.
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April 2023 by Ari L.
This is was shocking for me because I always have bad experiences at cvs since I'm a couponer. The lady was super nice and friendly and helped me and had all the patient in the world .
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April 2023 by Brenda A.
My review is based on my last two experiences with the pharmacy. One Rx they did not have and they told me to call around town as it would not be available for two days. She became irritated when I asked specific details of the antibiotic name and concentration. How do you expect me to call around town searching for a specific medication if you won't tell me what it is??Tonight, I have been here since 9 pm. I went through the line to find out the Rx is not ready. It's now 10:21 pm, the antibiotic is ready, but I am waiting in this line again. They have not called a single name the whole time I have been here. You are expected to get back in line which is snaking through the store.Completely inefficient.
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February 2023 by Shahid
Open 24/7 which is great.
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December 2022 by Rocco R.
I had been coming to this CVS for 6 years because it is a 24 hour pharmacy. After the past year of rude pharmacists and techs that tell you something different every time you call...assuming they even answer the phone, I'm going to Walgreens. The final straw for me was when the pharmacist told me one price on a prescription, with a coupon from my doctor and two days later a different pharmacist told me I could not use the coupon because I was on Medicare, which I am not. When I stated that I was taking my business elsewhere, she stated " just let me know where to send your profile." When I asked to speak to her manager, she replied " I am the manager." I am done being abused by CVS Pharmacy. I hope they have to close even more stores. They certainly lost my business.
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December 2022 by Francine H.
I have always enjoyed working with the pharmacy at Old Settlers Blvd. The past couple of day have been not so good. No one will answer the phones in the pharmacy dept. I've been trying since 8 last night and even called the counter and they told me that people were back there. This morning, the same thing. If a doctor was trying to contact them, I wonder if they would answer the phone? Please fix this problem. A Pharmacy is an artery to medication needed for patients. It could be a matter of life and death!!!
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November 2022 by Ginger M.
Scheduled my son's COVID booster at 10:45 am. That was 25 minutes ago. We're still here waiting in a slow-moving line next to the pharmacy. Wouldn't be such a big deal if the place had a restroom that was actually open to guests. I had to go to the front of the store and ask twice to get an employee to go back and unlock it - which meant she left a whole line of people standing at the front register. Loved that conversation .... Great to declare in front of total strangers that I need a bathroom. When I actually managed to get into the bathroom, they smelled like something had died in there - and I could smell it all the way down the hall. This is a place that promotes healthcare?? Gross. I would have spent some of my wait time shopping, but now I'm not touching anything in this place.