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February 2024 by Donna Campbell
Really busy but worth wait
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February 2024 by Review Ninja
Luke is fantastic, one of the most friendly discount tire techs I’ve encountered. Over all this location has a professional atmosphere with very efficient guys, they got me in and out under 30 min!
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February 2024 by Seymur Rafiyev
Great service
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February 2024 by Alejandro Flores
Beware!! Their job is to upsale you. So before you go in make sure you know exactly what it is you are needing and dont give in. Also i was there yesterday december the 18th and one of the techs either at this location or another one messed up one of my lugs and they had to cut it off and they were trying to blame me. I didnt appreciate that because not only are you wasting my time but also making me angry because they are thinking im dumb.A year later and i am adding that they did the same exact thing to me yesterday. I saw one of there techs over tighten one of my bolts and had the nerve to give me some lame excuse. And once again i have to go repair a stripped bolt. How difficult can it be to tighten a screw. Almost makes me want to do it myself going foward. This is the second time this has happened. Same location.
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February 2024 by A B
Servic is not always the same. Sometimes, you get a professional and knowledgeable individual, and sometimes you feel what am I doing here. I gave the 4 as they helped me with multiple items and replaced the tire that accidentally went to recycle with a brand new one (on order).
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February 2024 by D'Andra Darwin
Best place for tire service
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January 2024 by Brianna Garcia
Neil and his team did an exceptional job with my car and were super helpful with everything that was needed!
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January 2024 by Kerry Richers
They always do a good job.
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January 2024 by Clementine Bartlett
Did the tire check for the first time ever, even though we buy all our tires here. Team was nice & friendly. I have always seen the line SOOOO long. Today was nice, shortest I've seen, so don't be upset if you pull up & have to wait awhile. Nice to have open to the public for FREE whether you buy their tires or not, so appreciate what they do & treat them well.
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January 2024 by Brian O.
Gilbert, a manager at the Round Rock IKEA Discount Tire location, provided excellent customer service and quality workmanship on the tire balance and rotation today and his team is on point and they work in an organized and efficient manner like a well-greased machine. Twenty-three years ago I moved back to Central Texas and discovered Discount Tire in Killeen, Texas after having a flat and being amazed at how they worked with such care like starting the lug nuts by hand and hand torquing each lug nut to spec. Before Discount Tire, I used to always check my lug nuts after a tire service as occasionally you'd find a loose lug nut missed by the garage attendant, but Discount Tire's quality workmanship eliminates all doubt plus the free balance and rotation is an excellent value as is the Road Hazard Certificates. Good job ! With Discount Tire you don't have to know a guy to get a great deal or have a shop where you trust will take care of your family and friends with great care?
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January 2024 by Frances Fortanely
Fantastic experience at Discount Tire I -35 Round Rock. Hit a pothole this morning and by this afternoon, the car told me that it couldn’t go any faster than 50 mph. Brought the car back to this location (I bought the tires here) at 4:30 pm. They had a line out the door. The line went fast. The employees were very friendly and efficient, thank you Tony! And the job was covered with the warranty I bought. It’s always pays to get the warranty. Always. Been buying my tires at Discount Tires for years and that warranty has saved me more than once. Today’s visit was $0 because I had the warranty. It would have been $225. The warranty cost me $48 for a new one in the new tire. WORTH IT! My only gripe is that at busy times, they don’t have a lot of parking. All in all though five stars! I recommend them.
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January 2024 by Marc Lamb
Great experience
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January 2024 by Paula Douglass
They were great!! A technician named Luke helped me. He was respectful and professional.
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January 2024 by Adrianna Davis
5 stars!!!!110% satisfiedPrompt, professional, curtious!!!
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January 2024 by Mark Jean
If it was up to me they’d get 0 stars. Horrible customer service. I called in before making my way and was offered an appointment time of 2:15pm. I went to the Five Guys to eat with my family for an hour and a half and then proceeded to wait another hour at the Discount Tire location itself and was shocked to see that my car still HADN’T BEEN TOUCHED! UNACCEPTABLE! If you give me an appointment time why am I waiting for 2 hours and 30 minutes and my car still hasn’t even been moved! Carlos is TERRIBLE AND HAS NO CUSTOMER SERVICE SKILLS ARE COMMON SENSE WHAT SO EVER. He didn’t even apologize after I asked for my keys back due to the absurd wait time- he simply just handed me my keys and tried to be funny by asking me was I asking about a Saturn knowing he spoke to me on the phone and in person about my BMW. I only needed 1 tire changed and now this place has ruined a potential repeat customer with over 2,000 friends in the area who could’ve been recommended. FIRE CARLOS ASAP because he will cost you business. TRAIN YOUR EMPLOYEES ON CUSTOMER SERVICE SKILLS AND HOW TO TREAT A CUSTOMER AND THIS BUSINESS WOULD BE WAY BETTER. BY THE WAY MOST OF THE POSITIVE REVIEWS ARE FAKE!!!!! 3 customers were experiencing the same thing as me and were complaining. They also try to upsell everyone on getting more work done!!!!! HORRIBLE EXCUSE FOR A BUSINESS!!!!!
