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January 2024 by Benjamin R.
I ordered some tires online to have installed here. Made an online appointment for a few days out, but they called me the next day and said the tires were ready if I wanted to come in earlier. It worked out, so I headed in, and they had the job done in no time. Great, fast, and friendly service. I enjoyed being able to watch them do the work...it seems to be a fun place to work, too!
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December 2023 by Daredevil Nate
Visited the new location in Round Rock to get new tires after checking online to make sure that they had them in stock. After waiting for about 7 minutes, the employee assisted me and verified that I did need all 4 tires. I asked him about the tires I saw online, and he saw that they had them. He physically went into the stocks to check to make sure. Tires were installed in less than an hour. Friendly staff, quick service, and a very nice new store. I will be back.
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December 2023 by Jilly B
Just drove through for my free monthly air check. I did buy my tires from a different Discount Tire but I know I can drive through the Air station lane at ANY Discount Tire... even if I didn't get my tires from them.It's hard to find a working Air Pump at gas stations these days so I just stop by and have them keep my tires at the safe recommended pressure.
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December 2023 by Hasan Ibrahim
Discount Tire provides excellent service with a wide selection of tires at competitive prices. Their knowledgeable staff and efficient service make the tire-buying experience seamless and customer-friendly. Highly recommended for quality products and reliable expertise in the automotive industry.
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December 2023 by Dan
By far the best discount tires, Alex, Nicole, Alejandro were excellent. I had some issues with the tires I initially bought, they helped me out by exchanging them for another set. Plus, they usually can get you in and out quickly
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December 2023 by Janda C.
I went in for a tire pressure check and Kevin happily checked my tires in the pouring rain. He made sure the pressure was right in all of my tires and sent me on my way. I know this is his job, but he was so nice and had the best attitude! Kudos to people like Kevin who love their jobs and the people they serve! Thank you!
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November 2023 by whitney b.
The single most amazing experience I have ever had at a tire shop in my entire life. 57/5 stars. If I ever have to compare another tire shop to this one I would be disappointed. Service exceeds expectations in friendliness, capabilities and timeliness. We came in with a set of tires that needed rebalancing and this shop made sure to get us safely back on the road. What I witnessed was a work environment where people love what they do and care about making sure everyone is appreciated. This team has the best attitude toward getting the job done, keep it up!
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November 2023 by Josh McMillen
Total lack of customer service.Let me preface this with the fact that I am a manager at an automotive repair shop. And taking care of my customers is paramount.While checking my tire pressures yesterday I realized one of the tires I had installed at Discount near downtown in August of ‘22 was the incorrect size. I work in the Round Rock area so I called this location to get the correct size ordered. I spoke to Nicole who was super polite said bring it on by and we’ll get you taken care of. So I did that. I stopped by. Nicole was busy and I spoke with another guy on the counter and he confirmed it was in fact the wrong size and a tire that discount had in fact installed. He went and spoke to his manager who told him I have to take it back to the store that installed them. Which being in the industry I know to be a tactic to circumvent having a negative sale on a store. I asked the guy that was helping me that let’s say I’m in Arizona and have an issue with one of my tires if I am supposed to drive back to downtown Austin to have it repaired/replaced? He said no, probably not. So if not then why am I having to go to Austin for this? He said sorry and that’s how they operate.So if you’re looking to spend a bunch of money on tires and then not have any confidence that you’ll be taken care of then this is the place for you to go.
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November 2023 by Apollo De Jesus
Best customer service ever. I had some wheels Firestone couldn’t do and Brian M helped me out. Awesome customer service can’t say enough because I’ve taken my Miata here. Just upfront, honest and just gets the job done. No unnecessary upgrades just the facts and like that about this location. And to see young men motivated is such great news for future generation. I respect when companies with great leadership because that’s my line of work. Good job Discount tire and this is the only place I’ll take my wheels and tire needs. Thank you
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October 2023 by Luke H.
Do not waste time checking in online. Sat around 40 minutes to get half ass effort if that. Told them leaking air and tmps sensor needed reset. Their response was to get in the free air line and go to the dealership... didn't even check my tire that I know needs a patch which is why I said it was leaking air... what was the point of making an appointment with the specifics of what was needed if the business won't even do their due diligence.
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October 2023 by Matt W.
I booked an appointment online for 3:45pm for a tire rotation. I arrived five minutes early. The associate took a look around the car and came back to inform me that whoever installed the tires, put two of them on backwards or something like that. I told him I bought the tires and had them installed at his shop. So I've been driving around with improperly installed tires. He said he would get it fixed. No estimated time for completion. I checked the link that I was sent on my text and it stated that I didn't arrive to the store until 4:05pm and as such, the car wouldn't be taken back until after 4:15pm. That's over 30 minutes from when I arrived! Estimated completion time was after 5pm. So much for 30% faster if booking online! I went to the bathroom with my son and the urinal had wires sticking out of it and from the wall. Can't imagine how safe that is. When the car was finally finished another guy came out to give me the keys, said everything was done, then handed me a greasy dirty lug nut. I held it up perplexed and asked him what I was supposed to do with it while it dirtied up my hands. He equally was perplexed and said he'd take it back. So was that mine and needed to be put back on my car or something?! I like Discount Tire, but I will never go back to this location.
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October 2023 by David Dodson
I have used Discount Tire for many years. They have always given me good service. I did have a problem a while back. One of their people made an error. Those happen.It was the response of the manager that really impressed me. This gentleman went above and beyond to make sure I was satisfied.Still a loyal customer and many thanks for righting the ship.
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October 2023 by Shay Arnold
They did a really great job of fitting us in. They apparently closed early on Saturday and we got in just in the nick of time. Had his fixed up and out of there for free. The guys at the front were very kind and helpful. I think all in all we waited maybe 30 minutes.
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September 2023 by edgar p.
Best tire service I've ever received!! 4 tires replaced in less than 30mins, they walked up the car with the clip board and made sure I was ready for my appointment! No lines, didn't have to go inside, got a courtesy call 15mins before my appt time. Please keep up the good work.
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September 2023 by Patricia DeAnn W.
Terry was very helpful! He was at my vehicle before I could get out. Amazing service, found the issue quickly and was able to get me back on the road safely. Awesome place for sure!