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February 2024 by C J
Rooms: Upon entering the room, old man smell, bathroom shower curtain is dirty with orange stain and long black hairs. Kitchen counter dirty with sugar and crumbs, dresser drawers dirty inside. Not a good place for someone needing a roof over their headsMy room is next to the trash room. The door needs to be closed and kept clean. Trash bits on the floor and always smellyNearby activities: Plenty of good shopping and close to downtownSafety: Definitely not safe hotel , definitely ghettoFood & drinks: Don’t bother with breakfast on the lobby, only strong coffee, muffins & bars from Walmart .
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February 2024 by Ratio Hill
This is a hell hole .horrific. Breakfast is just snacks. The place is very creepy. They do not clean your room. Lots of roaches and dilapidated appliances. The fridge freezes my food. Have complained many times but it’s to no avail. The carpet stinks on the second floor. The smell of dogs and trash engulfs the hallways. There are dog waste all in the back parking lot. This hotel should be demolished. I will have the city of round rock investigate this property. Don’t stay there you will regret itRooms: Horrible, ac does not work. Very low water pressure
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February 2024 by Jose Prado
I reserved a 2 bed double.....they were sold out on doubles. Only singles.Rooms: Gm should close out rooms so they don't get sold out. Bad business practices for.
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February 2024 by Quentin Courson
Although the service was amazing, the room was terrible. The shower curtain is to short for shower so you’ll have a big puddle of water that runs into the kitchen to look forward too, the carpet is absolutely gross and needs replaced, the tv will make demonic sounds if left on for to long, good luck waking up to that btw I almost died. New chairs is a must, the leather chair almost ruined my bag, it had a gross brown liquid on it and smelled like piss and terrible hygiene. Can’t even open the window enough to try and air out the musty smell. Need better cleaning products!!! My hotel card cover got infused with table. The bed is pretty squeaky, it gets annoying when flipping and turning during the night. There’s also roaches, unfortunately.
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February 2024 by Julie Dinise
Noteworthy details: The staff were super friendly and accommodating for all my requests. They really did their best to get me anything I needed for the few days I was there for a business conference. Room and bathroom were quiet and clean. The building is clearly older but water and heating, electricity still worked just fine. For the price it was well worth it! And the location is near a big shopping center only a half mile away. So whether you have a car or not it’s easy to find what you need around the corner!
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February 2024 by Angela Garza
I recently stayed here. I planned to stay for 2 nights. The check-in process was fine and lady was friendly. I drove around the side entrance, which was the closest entrance to my room. I began to unload my belongings from my car to the room. It took several trips. The whole time several men were just loitering around the door. It made me feel very uncomfortable. I'm not sure if they were customers staying at the hotel. During one of my trips I saw someone entering the hotel who had an ankle monitor on. It was a little shocking. I was not impressed with the room. In the bathroom the ventilation fan, sounded like an airplane taking off. Sometimes I left the switch off which was connected to bathroom lights, which left me in the dark. The dark was better than hearing that annoying sound. They advertise having breakfast. It was just a buffet table with breakfast snacks and coffee. I stayed one night. I couldn't leave fast enough. I found another hotel to stay at for my second night. It was so much nicer and offered a hot breakfast. Also it was cheaper than Extended Stay. I was shocked at how much they were charging for this run down, out dated hotel.
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February 2024 by Monica Kong
- 0 star ??! We booked/ paid a month before we checked in and then they told us no room available by the time we got in.Very bad service! Very dirty! Very smell!
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January 2024 by Criselda Rivera
Room was cleaned correctly! Floor felt very sticky!
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January 2024 by Lourdes Louis
We had a rocky start to our stay, but the changes in leadership have improved the overall tone and environment of Extended Stay America Austin - Round Rock - North. There were challenges, nowhere is perfect, but Trae and Ashley quickly responded to any complaints or concerns. Responses were swift and thorough. Ashley is the heart of Round Rock- North, goes above and beyond to make sure that we are comfortable during our stay, and creates a sense of community among long term guests. Ashley, AJ and Harmony have become extensions of our family and always make us feel welcomed. We were supposed to end our stay on 1/15/24 but have extended to the end of the year.Rooms: We are happy with our roomNearby activities: Several local venues and in-town eventsSafety: Management addresses any issues and takes action when neededWalkability: Restaurants and Stores are within walking distance.
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January 2024 by Ben Cockrell
Rooms are not clean. Furniture is old and ragged. I’ve found multiple roaches in my room. The front door hasn’t worked properly since I’ve been here. Best part is the person working the front desk decided she notice I was being “under charged” so she raised my rate even though I had reservations. Do not stay here.
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January 2024 by Bridgett White
I visited my husband, who is working in Round Rock, Texas. The staff is really friendly & accommodating.
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January 2024 by Jamie Burke
Adrian (i hope i got his name correct!) was an angel during booking and check/in last night 1/19. He was so professional, kind and empathetic during a horrible family emergency when my dad needed a quick place to crash for the night with his dogs and even made sure the dogs didn’t run off (i heard the whole conversation on phone) as my dad tried to check-in as he was flustered and incredibly exhausted. This is someone who should be in a leadership position and be given a raise! If my company had more people like him on our staff, we would all be incredibly wealthy. If you’re lucky enough to have him be the one to check you in, you’re not crashing at at a motel for tbe night…you’re being welcomed in to someone’s home. Outstanding surprise! Only negative thing I can say is that the hotel is quite hidden and currently there is construction or some thing going on so it was really difficult to find even using Google maps. A more obvious sign near the interstate would be very helpful!
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January 2024 by ELBA RIOS
Very good service, quiet and clean.
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January 2024 by samuel rodriguez
Excellent services and placeRooms: very comfortableNearby activities: recommendedSafety: excellentWalkability: very goodFood & drinks: good food
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January 2024 by Cecilia Quiroz
Hotel with good service and comfortable stay.
