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November 2023 by Jb
Bad business practice: Bait and switch.As part of your lease agreement, you agree that they can change prices to meet "market conditions" at any time.Started a lease at 88 dollars per month at this location for small unit. At three months, the rate was increased to 98 dollars per month and their letter quoted "market conditions. This is for a unit with elevator access rather than first floor (1st floor is more expensive). When you go to their website, the same unit is listed for 83 dollars per month. In fact I called and confirmed this and told them that my current lease for the same one was increased, yet they're showing it for 83 on the website. They said they would "review" it. An 11% increase after 3 months, AND I have a coworker renting from the same spot and the same thing happened yet they leased it 6 months earlier. It seems like they list a low price then jack it up after 3 months but continue to list low prices. This is horrible business practice and I would advise you to not do business with them based on this alone.
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October 2023 by Derral Gleason
The place is clean and well cared for...Terry, the mgr is nice and easy to work with.Now, here's where things take a bad turn. There were several places much closer to my residence...but I went with this location because they offered the best deal, and since I knew my belongings were going to be there for awhile...I figured the extra gas and time would be more than compensated by the monthly rent savings...so, to save money I was willing to take on the extra time and travel.All I can say is...BEWARE THE BAIT AND SWITCH !!!After a few months of running back and forth to get my stuff loaded in...they raised the rent on me $100...just like that.Not 20 or 30 bucks...which could seem reasonable. They said something tp the effect of 'current market value.'(corporate). What can you do? Your stuffs already loaded in and stacked with great effort.Add to that the fact that I got a second unit from them...in order to alleviate stacking to the ceiling and leaving myself an aisle...because I thought I could afford it...then bam...the first unit is going to cost $100 more...it adds up to a car payment. Talk about feeling trapped...it'll take awhile to whittle it down to one space.I used to feel ok about pulling up there and dealing with my(& family's) stuff. Now, I just feel pissed.I'm really not much of a complainer...this just feels WRONG.I took the time to write this out in detail, for a little clarity, perhaps to keep someone else from falling into this.
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September 2023 by Louie Battagliola
I’d highly recommend this place. Super easy process to purchase a storage unit. They made everything straight forward and I didn’t even need to talk to anyone in person. Everything was sent directly to my email and I was able to get into my storage unit immediately after signing up. Highly recommend getting a unit here. And you don’t even need to bring a lock.
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September 2023 by Jeff & Barb Tomeo
We usually do not bother with storage units but we needed one to store some furniture after our mom unexpectedly moved in with us. Although there were many more units closer to our home, we chose this location for their pricing. No problem at all with the facility but after just three months, we were notified that the rent would be doubling next month, so we moved out.
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September 2023 by George Patterson
I was looking online, had a question. I called the toll free number that person was very helpful. I went a day early to look at the unit. I now have about half my stuff moved in and it makes it easy with push carts and elevators.
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September 2023 by jessica johnson
This place was wonderful for my storage needs! Very clean and at a great price! Just be sure to ask where to turn doors to automatic if you are needing to move in or out a large amount of items. Entering the code twice to go in every time was a nightmare until I was shown the auto door knob.
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September 2023 by chiranjeev kumar
Bunch of crooks, they charged my credit card even though I canceled the unit. They got mad when I told them I chose Public storage around the corner as they are open on Sunday and refuse to provide me refund for cancellation.Stay away from them and chose public storage, better facility and better staff.Dude! You can keep you $150, you don’t get that people talk to friends and they discuss this kind of scams, so businesses like yours will eventually learn the lesson in the long term.
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September 2023 by Sam Frost
Promotional pricing is great to get renters into a unit but quickly increase after 3 months. Employees are friendly and helpful. Rear loading area is frequently dirty and gross.
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August 2023 by Michael Parette
I have been working with Terry and another great guy who work at the Round Rock, Texas location. They have bent backwards making sure I knew how to use the facility and Terry personally gave me feel very comfortable doing business with him and Extra Space Storage. I HIGHLY RECOMMEND anyone that needs a great storage unit with an outstanding staff to go see Terry and the staff at the Round Rock location!!!
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August 2023 by Cliff
Excellent staff and facilities. Yolanda was extremely helpful and made sure we had the unit that meets our needs. Will definitely refer friends and family members.
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July 2023 by Hilario Martinez
Not sure how you spell the gentleman working but his name is Terry he was very helpful and had all paperwork and any other information I needed to know before I even asked the facility is very clean and Terry was very professional and informative if you need a storage facility in round Rock this would be a great place to store your items 1350 E old settlers blvd 78665
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July 2023 by Stephanie A Warfield
The storage facility is very clean and organized. I am very happy with the quality so far. And Terry, the manager, has been super nice and helpful on at least two occasions when I have encountered minor problems working with the lock system. Thank you Terry for reminding me to “be gentle” in all things. Very pleased!
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July 2023 by Dr. Lisa Kirk
Chris was extremely helpful at the Old Settlers location. He was kind and professional and made my move day less stressful. Thanks Chris.
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June 2023 by chandra kanth peravelli
Chris was very knowledgeable and up to point and well prepared for the setup. He able to find me nice spot on the main floor with easy access. I would recommend this other. Thanks Chris
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June 2023 by Michelle S
Great customer service! Very friendly and informative phone call with Terry. Left feeling a sense of trust. Looking forward to seeing the unit in person!
