Factory Mattress is a large, locally-owned mattress store with 21 convenient locations serving Austin and San Antonio. It offers a wide selection of premium mattresses, beds, and sleep accessories, along with a 366 Night Sleep Guarantee and next day setup and removal. Customers praise the store for its world-class service and knowledgeable staff. Raul, in particular, is recognized for his professionalism, helpfulness, and no-pressure sales approach, guiding customers through various mattress options and highlighting their benefits. Many reviews highlight the smooth and enjoyable shopping experience, with customers feeling well-informed and satisfied with their purchases. Overall, Factory Mattress provides excellent customer service, a great selection of products, and a commitment to helping customers improve their sleep.
We had a very pleasant shopping experience with Raul! He was knowledgeable, proactive and gave us space to shop and make a decision. 100 percent positive experience -- and we love our new bed!
June 2024
I had a great experience at factory mattress from the sales person to the delivery and setup people.
May 2024
Raul was great and very knowledgable! Would highly recommend asking for him.
