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June 2023 by David Brown
I take my little monster here once or twice a year; he always seems to enjoy himself and is healthy and happy at pickup. I use the vet too, and it’s nice that they are in the same area.
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May 2023 by Pamela DuPont
I really wanted to love this place since I use the vet services and am happy with that. However, my pup came home damp and smelling like urine and I was charged $45 dollars for a nail trim! That is more than it costs for daycare! I should have been told what the cost would be ahead of time if you're going to charge outrageous prices like that for a nail trim. I will take responsibility for not asking though and just assuming it would be like every other boarding facility I've taken my pups to. The most I've ever been charged for a nail trim is between $15-25. That was very disappointing. Not to mention the fact that I had to bathe him when I got home because of the urine smell. Other boarding facilities that I have been pleased with usually wipe down your pet before they release them to you. I did give 3 stars though because my pup seemed happy when I picked him up and the staff seemed friendly enough. I just think there needs to be some changes implemented before I say I would bring my pup back here again for daycare or boarding.
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April 2023 by kaci taylor
This is the ONLY boarding facility I trust in north Austin. They go above and beyond and have the utmost safety and enrichment practices for each dog. The staff are always friendly and extraordinarily helpful, and the peace of mind from knowing the animal hospital is next door is priceless.
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March 2023 by Whitney Spence
I've been going to Firehouse for a few years now, I'm not sure what took me so long to add a review. I absolutely LOVE their team. I was taking my newly adopted kitty, Tapi, to them and was trying to diagnose what was wrong with her, and it turned out she had cancer. It is a horrific phone call to receive, but it is so comforting to know the doctors cared about her. When we came in to help her pass, Dr. Moreman and Dr. Davies were both there and their words were beyond comforting. The vet tech, I'm so sorry I forgot her name, stayed with us the whole time as well. Though it was challenging, it was so much easier to go through.Then our corgi recently was diagnosed with IVDD and we had the wonderful help of Dr. Garza to help us fully understand what was happening and how to help her through it. She then recommended acupuncture with Dr. Tran and we saw a difference in her healing after every appointment. They saw all of my tears and were extremely comforting.I have seen most of their vets and I can tell you with my whole heart that I absolutely trust them with my pets. ❤️
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March 2023 by Agnieszka Burns
I want to express my gratitude to the Firehouse pet resort and veterinarian staff for taking care of my baby Dotty. Dotty stayed with them for 2 weeks. This was our first time with this place, I did not know what to expect. I was anxious. However, all my concerns very addressed and she was well taken care of. They even cooked special food for her as she refused to eat. Thank you!
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January 2023 by Sofia K
Both bird feeder .Like very much
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January 2023 by Ed Cook
5 star service all around
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December 2022 by Brian H.
I wanted to post an update to my review following my conversation with Dr. Bowen, Firehouse Pet Resort's Medical Director. First, I appreciate the staff taking the time to read my original review and reach out to discuss my concerns. Dr. Bowen was very receptive and stressed willingness to improve customer service.Regarding my original takeaways, clarification was made on items that are free of charge, like the Probiotic, however, it is added/removed on the estimate to show that it is complimentary, which can be confusing with no explanation ahead of time. In my case, I know what it is, but other clients may not or why it's being given to their pet in the first place.Dr. Bowen also explained that Firehouse doesn't post pricing on their website because items vary too greatly and would require constant updating - understandable. To that point, I mentioned their POLICIES could be posted with a disclaimer based on the situation, even if pricing could not. The former shouldn't change all that much.I mentioned that the scheduling staff should have explained that there may be pricing differences, to which he agreed. To me these are key items to improve if the business wants to remain transparent. I was told this all would be taken under advisement for the future.Regarding those same policies, we did have a disagreement on the order in which my pet's medical records were reviewed, and I explained that I was told by the reviewing doctor that, "I should have reviewed the records before determining level of care pricing", whereas Dr. Bowen indicated that he was told the opposite and sided with the other doctor. I also explained the appearance it gives when a client receives one quote, questions it, and then receives a lesser quote. He agreed that this might come across with unintended perception, but it was only done after reviewing my pet's records and the lesser level of monitoring was deemed appropriate.No mention was made regarding discounts for pets from the same household boarding together.In closing, I at no point was questioning Firehouse's medical opinion; I was simply calling out the way that the staff went about conveying changes to boarding pricing based on said opinion, hence, my comments about transparency and how things could be done better.Overall, I do trust the Firehouse Vets with my pet's medical care, and while I didn't choose to board with them this time around, I would likely consider the Pet Resort in the future now that things are little clearer.
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October 2022 by LT H.
Our dog goes here for daycare every week. She loves it, and she is tired when she is home as she plays a few times a day. The place is cleaned and they let us get in to the back anytime. We don't do boarding though because they don't have anyone onsite overnight.All the staffs we encountered are nice.
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January 2022 by Tom Elliott
We are in Austin on vacation with our pups, we wanted to do a few things that were not pet friendly so we needed to find a doggie daycare. The Firehouse pet resort was definitely a great choice. Everyone there was awesome, they gave our pups the attention they needed (and a little extra!) Would highly recommend them to anyone in need of care for their fur babies.
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January 2022 by Amanda Mcdonald
Update: Firehouse has made great efforts in making this situation right. The manager reached out and promised they are working to make the next stay better. I am happy to know that they care to make it right. Looking forward to seeing this new department grow.Original review:Really hoped this place would have been better since it is associated with our vet. We still love our vet and will stay with firehouse but there needs to be some major adjustments to the kennel! Both our pets can home filthy ( backsides covered in fecal matter) beds too. It took 40 mins to check in and 40mins to check out. They had to retrieve our stuff (beds/food/snacks) a blanket that was never given to our cold pup and bones safe for the kennel that were never given.. they were still in their package. Didn’t give dental bones and pretty positive by the dried Fecal matter on both the backside and on one of the beds that wasn’t washed yet was extremely dry and was clearly there for several days. I plan to make a personal phone call to notice management but I would like to do it in person because I feel it’s needed. My wife cried when she got home and our oldest small dog lost her voice for … going on 3 days now. I want people to know and I think it’s important to get this out there ASAP ! I still stand by the vet but I will not stand by this kennel operation I think it has great potential but it definitely needs a new management or some sort of organization skills. Extremely unorganized .
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January 2022 by Shelley Stevens
I love this resort for my fur babies! Not only did they take excellent care of my really energetic doggo (she came home exhausted) the entire process was a breeze! The staff are nothing short of superb, you can tell they love their jobs and love the animals. Worth every penny in my opinion. They were also able to take on my dog on super short notice, I was on my way there, during the snowpocalypse last week. I couldn’t say enough good thing about this place. I wouldn’t hesitate to use them for both day car and boarding in the future. Thank you y’all for taking such good care of my baby!!
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January 2022 by Maria
They do play and post pictures but it is very expensive to board a cat. They also charge additionally for "play". The point of boarding is not only care but interaction.. not sure why there's another fee. Our cat also came back heavier than when we dropped off so I'm not sure how strict they are in following feeding instructions. I would like to receive daily reports and at least one picture or video for $50/night. I've found another business that offers tiers and these included services. Will likely go that route in the future.
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January 2022 by Whitney Gladney
DO NOT BOARD YOUR PETS HERE!!!!! This facility is an absolute cesspit! I have boarded dogs for years and never had a dog come home sick before using this place. Both of my dogs caught kennel cough, and they were not around any other dogs so they caught it from their room. When we asked for a discount, since we are now having to take time off work and get our dogs vet care, they refused. This place will get your dogs sick and not do anything about it.
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January 2022 by Holly Mortimer
Our Truvy love coming to Firehouse and she plays hard and has the time of her life! The staff is so loving and friendly. Highly recommend!!
