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November 2023 by Daniell Gutierrez
Went in for a $109 wheel alignment. Was given a list of "recommended" services totaling $1500 which included an oil change, which btw is not due for another 3000 miles or April 2024! I declined the additional services. Driving out of the parking lot it was pretty apparent that my car was still veering heavily to the right. I test drove it home to see if maybe it would straighten out but it did not. I took the car back the same day and the attendant said that I would need the additional $1500 worth of services in order for my car to drive straight! Including the oil change! What's an oil change got to do with the alignment?! I get that there's a level of "upsell' to be expected but this was just insulting. In conclusion, I paid $109 for a bad/nonexistent alignment and an attempt to get scammed out of $1500 more. Go at your own risk. The only thing that's guaranteed is the upsell of additional "recommended" services that don't make sense. Just do the job your paid for Firestone.
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November 2023 by Barbara Lafreniere
They were very nice to work our car in that had a nail in the tire. We were on our way to Oklahoma, and stopped to have it checked.
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November 2023 by S Lopez
Disappointed, When an employee tells you it will take me 5 hours to see your car, it is a very common technique that they use to provide service to a customer. They do it so that the customer can go somewhere else. But to another company . You not only lose a client but the entire family that has cars in my house
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September 2023 by Sandy J.
Brought my car in for an oil changes and specifically asked them to air up the tires because they were low. Got home and looked at the report and the technician wrote that he set them to 35 psi. Looked at my car computer and checked the air manually and the tires were never touched! Still showing the same reading from my On Star report as well. Terrible thing to do to someone and just plain lazy too! Tires are the biggest safety thing on a car and you're messing with peoples lives by not giving a damn about your job.
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September 2023 by Lauren S.
Good people but every time i dropped my car off i left with a new issue. They are not thorough at all
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September 2023 by Cory M.
dropped my car off for oil change and came back and all of a sudden there's a nail in the back tire that they can not patch. seems odd to me after reading the other reviews it doesn't seem like they are a good place to do business with. they also did not reset my oil light so let's hope they even did what they needed to do
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August 2023 by Nicole Caldwell
Great job!!! I came here hoping I just needed air in my tires after someone else put air in them, but the light didn't go away. They let me know it would be a 2 hour wait and so I made an appointment for the same day's afternoon. They took a look and called me every step of the way to tell me that there was a sensor that was dead and they didn't know if there was more than one, and it was going to be about an hour of labor and $270 total. When I came to pick it up, they actually lowered the labor cost so I only paid $175! I was elated. They said they decided to lower the labor after they found only one sensor broken and it was not as much effort as expected. I'm so pleased.
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August 2023 by Kelita Caldwell
I had my car towed here after an issue at another shop. They were amazing helping me through this ordeal and even communicated with the other shop directly some which was much appreciated because car issues are above my head. They were incredibly patient with the situation and kept open communication during a very stressful time for me. Chase, John, and Chris, thanks for putting up with all the phone calls and headaches! Yall are the best.
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July 2023 by Raychel Fitzgerald
I was visiting my friend and my battery died they had me in and out with a new battery in less than 30 minutes even though they were short staffed. I have consistently excellent service no matter which Firestone I visit.
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July 2023 by Dee F.
Not sure why all the bad reviews, but we've been treated great every time we come here. Making appointments is easy online. Things get done, and we have no issues. They seem pretty organized, and they communicate well.
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June 2023 by Jamie Davis
Oil change, tire fix, inspection and windshield wiper fix…came in at 9am to get these things fixed. At 7pm, only oil change and inspection done. Lied to me about tire having issues and didn’t fix it. Then I asked that my windshield wiper fluid line be fixed, and Chase admittedly never looked at it, only filled it up, which was not the issue. Sure would like to find a local mechanic that is reliable!
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June 2023 by Alex Garza
A great experience from start to finish, very friendly and professional, knowledgeable on the issues my car had. I live in killeen and have been to other locations in the past. But this one definitely gots my business going forward.Thank you guys and the teamServices: Brakes
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May 2023 by Madison Adame
Brought my car, told them that when I put a thermostat in the car it’s overheats. They put a thermostat in now it’s overheating, like I told them it would do. Now the car is running even worse than before. Chase at the front desk was very unhelpful leaving me very unsatisfied with an overheating car, which I now have to drive home in traffic with the heater on, in 90 degree weather and still pull over every 2 minutes
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April 2023 by Noel Hung
The staff are very friendly. I brought my flat tire in for them to fix and install back to my car. After sealing whatever crack they found, they found a tiny hole on the rim that I had to take somewhere else to seal it. When I asked to settle the bill, they did not charge me because they did not fix it. Very honest and courteous people. I highly recommend.
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April 2023 by scottie
Gave me a quote for little over 3600$ in repairs for a laundry list of things took it to my normal mechanic to find out 99% of what they said was completely false.If you want honest people doing good work on your vehicle dont go here.*SCAMMERS*
