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March 2024 by Xenos Montalalou
This was an isolated instance which the District Manager was very courteous in working out with me and had a very pleasantly understanding conversation. Had a train wreck of a disgusting interaction with some sorry excuse for humanity called Ester who within seconds of greeting me was telling me to get out because what I have is trash before insulting me to my face then shouting epiphets and obscenities as I walked out the door. After having spent thousands of dollars at various locations throughout Corpus Christi and Austin, I do not anticipate visiting any of their stores any time soon because of this. Besides being completely unprofessional the staff's demeanor through this encounter lacked the most basic regard for humanity let alone common courtesy.
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March 2024 by Nathan “insiightFTW” Gonzales
Jay & Esther & Marcus provided great customer service! Quick & easy! Great experience
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March 2024 by Sheldon Woody
Horrible service and the price are near retail price. No deals here!
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December 2023 by Kierra Haynes
They are very negligent with their pawns. I dropped my laptop off with a brand new charger and when I went to pick it up it looked very filthy. It’s not even white any more and it was sticky. The manager was supposedly going to contact me after looking at the cameras and I have yet to hear a word from them.
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October 2023 by Sleepyy Mcdougal
The worst pawn shop in round rock. The old tard with the glasses that mops the floors in the evening said he couldn’t verify if my Nikes were authentic with a flashlight. Wish I could give negative stars but it’s not available.
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August 2023 by Andrew McCaffety
Worst pawn brokers I have ever encountered. To begin with, I pulled into the parking lot and was at the front door 5 minutes to 5p. Yes, I would be frustrated as well if someone had done this to me at my job, however I would maintain a professional demeanor and do the job I am paid to do regardless of what time it just so happened to be. When I presented my item I was given an outrageously low offer, mind you I was only seeking a temporary loan, but was told I needed to be grateful I was even allowed in the store. If your hours are from 10 a- 5p then 5 minutes to 5 p is still business hours. When I showed my distain for the offer he then looked at my item once again and then recended the offer. His reasoning, my item was defective. The item was brand new and not even been used once yet. I have met some very knowledgeable pawn brokers, but I believe I just met so.e if the worst today. Worst pawn shop in the area by far!
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June 2023 by Ben Johnson
Not your typical pawn shop. I walked in and was greeted within three seconds of my foot clearing the door. His name is Gabriel, like the archangel, and he easy-going and uncharacteristically friendly for a Pawn Shop employee. He’s obviously too cool for the job and his friendliness enhances his professionalism. The service was impeccable, and the selections were quite impressive as far as pawnshops go. I wasn’t disappointed at the prices, and everything seem to be very well appointed. There is a system to how they arrange the pawnshop, and Gabriel is more than willing to adjust prices to entice you to buy. They do have the descending pricing which makes things cheaper over time. The quality, however, of the merchandise they have is so good that they probably don’t have to worry about having to lower the prices other than to barter. Five out of five stars for service, five out of five stars for the prices, and five out of five stars for the way the employees work together. Management has certainly done a good job training it’s people. I would definitely recommend going here.
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December 2022 by william reyes
Perfect customer service and Marcus a very professional guy
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December 2022 by liz rski
If a negative 5 was possible I would. If you want a poor attitude when you’re already down, come here. If you want to buy your items back and be ripped off and treated poorly again, please come here! If you want poor customer service from a place not even registered with BBB and pay even HIGHER priced just for the poor attitude, by all means please visit here. In other words please go to any of the other 50,000 pawn shops in Austin but this one. I’ll leave reviews just like this until their corporate office can get it together and give a call back about their beloved staff here at 1800s Mays
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October 2022 by wendell lewis
Awesome products and prices, staff are excellent
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November 2021 by harrison guptill
What a place, taking advantage over the lower class. Bought a laptop and it ended up breaking a week later with no refund. Good place to go if your desperate I guess.
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September 2021 by Natasha M
I have been here 3 times to pawn a small tv and I just want to saya special thank you to Martin, he is such a sweet young man, always smiling, and he has offered twoce to carry the tv out for me and its the thought behind the action that count. Thank you for making a difficult situation easy!!!
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July 2021 by Kelly H.
The ABSOLUTE WORST Pawn in Austin! very inconsistent with what they tell you. Do NOT trust these ppl. Michael and Richard has the worst customer service that I e ever experience! hands down .
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March 2021 by Shelyne Mitchell
I absolutely love this place! Customer service is excellent. I come quite often so they usually know me. Definitely referring friends either to this one or the one in pflugerville.
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October 2020 by Carla Gregg
Lol...Looove this place,not only can you buy,you may also want to get cash on reasonable rates. Go visit and see what you can experience for yourselves.
