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December 2023 by Patrice Marie
This employees were in the back taking photos and cussing. The boutique was a mess and clothes were inside out hanging up. This place is trash
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December 2023 by Lisa Gorrell
Very poor customer service and general unfriendly-ness. Thankfully their stuff isn’t that great that I can just go to a nicer and more customer oriented store and don’t have to ever shop there again.
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February 2023 by Nicole Caldwell
I didn't find a cocktail or formal dress I was looking for, but I did find this high-low magnolia flower dress I fell in love with!! I was not expecting it to be so dang cute. It's polyester sadly, but I'm obsessed with the magnolia flowers!I also have a lace infinity scarf from Francesca's but it was a present, so this is my first time buying something from them.
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January 2023 by Sara Beth Wade
Really pretty, romantic clothes, but on the cheap side as far as how they're made. And note, this isn't an outlet store! There is a clearance corner and you get get a BOGO half off if you buy more, but otherwise, it's full price in here.
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August 2022 by Sharanya GJ
Francesca's is one of my favorite go-to options. But this store doesn't have a good collection. They really need to update.
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July 2022 by Lilia Lima
I love Francescas but this particular location Round Rock outlets the staff is pretty rude. Every other location I visited in SA and Austin all the girls are super nice. Not this one ?also it felt dirty.
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June 2022 by Kirsty Reynolds
First time ever shopping here and it’s a super cute store. As for the employee working, Sophia to be exact was full of attitude, and very rude. Never once checked to see if we needed anything, saw something misplaced on a rack, went and snatched it off the rack and threw it on the counter aggressively behind her and came to check me out. Did not ask if I found everything I needed or anything. It was a dead silence transaction, only thing said was my total which was in a horrible attitude tone. Did not wish us a good day or anything after. I’m all about customer service but after this interaction it may be my first and only time entering this place of business which is sad to say.
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June 2022 by Christina Marie Rodriguez
Went into the store today (6/1/22) with my friend enjoying a kid free afternoon, browsing around stores at the outlets. Decided to walk into the store and my friend tried on some outfits ended up buying a dress. We didn’t get greeted when we walked into the store okay cool whatever, no one offered to assist us while shopping, and at check out the cashier girl (Sophia) was extremely RUDE!! Didn’t ask how we were doing, did we find everything okay? Absolutely nothing! Very awkward! Threw around clothes! Slammed the register! Threw our merchandise in the bag! Even walked away to put a dress back on the floor! When my friend said thank you when she got her bag Sophia didn’t even reply with anything! Straight up ignored us! I will definitely not be returning here!
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May 2022 by Emily Bagwell
The customer service here was excellent! The girls were so supportive and helpful. Wonderful people.
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February 2022 by Ashley Bernes
Terrible staff do not visit this store! Waste of time as no one is willing to be of assistance!
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February 2022 by Silvia Murray
Great store for gifts and happy staff here.
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April 2021 by Anie Pluto
I've bought way too many candles from this place and I love the atmosphere! I just love them!
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December 2020 by Jennifer Harmon
Worse experience ever!! My girls were humiliated and racially profiled yesterday while shopping in this store. The manager accused my 11 year old of stealing and when I offered to search her pockets in front of her and the security ( store manager B. V. )advised that she did not accused them of stealing , but for some reason felt the need to prevent them from leaving the store. My 23 year old son had agreed to chaperone my girls ( 8,11,& 14) on their shopping adventure ( to buy my Christmas gift) which ultimately led to the worse experience of their life. I shop at this boutique all the time and have spent so much money here, but after this encounter- I will never step foot in this establishment.
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July 2020 by Kali Rynearson
Clothes are cute, but I didn’t appreciate the way the cashier tried to get me to join the rewards program. She just started asking me for my information without asking me if I wanted to sign up for rewards. She ended up getting my first name wrong and I clarified then that I didn’t want to sign up for rewards. It’s not a big deal because it would’ve just been some promotional emails, but it was the principle of it. I’ve worked retail, so I get that there are certain quotas you have to hit during shifts as far as that’s concerned. I just think you should go about it differently
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July 2020 by skylar messore
BEST EXPERIENCE EVER! so helpful, funny workers. and it felt like I was hanging with some friends. lovely lovely people.
