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January 2024 by Jill C.
This review is only for the sales team (I have yet to deal with the repair side of things). Major shout out to Jamie, who provided exceptional service from start to finish on our purchase of a 2024 GV80. He was clearly an expert and extremely passionate about the brand. He took the time (despite being very busy) to answer all of our questions. He also stayed after hours to show us the ins and outs of working the car. If you're looking for a Genesis, ask for Jamie. Absolutely love the vehicle so far!
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December 2023 by Eva Venegas
Kudos to Victoria in the Genesis Round Rock Service dept.. She went above and beyond when I found out parts were not in for the recalls. She immediately got me a loaner car. Also, checked the driver side door as sometimes it won’t open. She is also updating the infotainment since it has not updated in a while.Thank you Victoria. You really are an asset to Genesis!
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December 2023 by Joyce Worlow
Always a good experience with service. They took my car promptly and Andy was very accurate with how long it would take. The car wash afterwards is always a plus.
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December 2023 by DeAngelo Johnson
Great timely service by experienced professionals.I highly recommend
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December 2023 by Frank Perez
Victoria offered AMAZING customer service as always! Would recommend their service department 100%.
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December 2023 by Mike Canty
Excellent Service.
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December 2023 by Nina Davis
Andy and Tori are a dream team! Fast, courteous service and pleasant, eye-to-eye communication as if I am their one and only customer. Andy and Tori offer top drawer customer service.Services: Air & cabin filter replacement
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December 2023 by Michael Morales
Andy my service rep is great! Takes ownership of my car like it was his own.Good communication and recommendations.Great suggestions on matainance costs
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December 2023 by Jim Lott
Bought a new Genesis GV80 from Genesis of Roundrock. The air conditioner stopped working 4 months later. I had to wait 2 months to get it in the shop if I wanted the loaner vehicle included as part of "Concierge Service". Repair took 5-6weeks, but unfortunately about 4months later the air conditioner stopped working again. Another 2 month wait for a loaner to be available... Another several weeks in the shop... I get the feeling it'll be back in the shop in about 4 months. I may let Genesis of Austin service my vehicle next time.
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December 2023 by Catherine Grasso
First service visit easy check in and out
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December 2023 by Gunnar Nilsson
Excellent services except the long delivery time for parts and securing a time slot for services. Service personnel extremely polite and helpful. Work done was great.
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December 2023 by Christine Kinsey
Victoria took care of me for my first service with my newly purchased Genesis. She was absolutely wonderful and my car looked almost as good as the first day I bought it. Will be continuing to service my car here.
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December 2023 by Octavia Dobbins
As always the service and parts department never disappoints. The customer service representatives always greet me with a smile and are very concerned about even the smallest need. Thank you all for making my visits so painless. Andy and Victoria are the best!
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December 2023 by fathhd
The staff is always friendly, helpful and attentive to my needs and concerns. My car was done in a reasonable amount of time.Service: Oil change
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December 2023 by Tom Griffin
Great service
