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March 2024 by Shauna Powell
My Brand new vehicle was damaged in the hail storm in September I had Jason and the team repair the hail damage. It came out perfect . There were a few delays that were totally out of their control (some moldings were on back order)After I picked it up I had an accident and again I used them to repair it.My insurance company had estimated the damages and literally missed obvious and also damage they couldn’t see until the crew at GP1 did a thorough disassembly and complete estimate. There was some back and forth between my insurance company and GP1 (Dan-Jason-Nathan) and between some help from GP1 and me insisting on new and factory parts (GP1) price matched a lot to make sure they used the parts that were from Nissan (no knock off or junkyard parts my ins.co. Was pushing for . I was worried about my warranty and how it would look. It came out perfect. It’s like it never happened..it was worth the wait and understandably so.If people want their car fixed correctly and want a team to make sure you are made whole this is the place to go.I also had a family member have 2 cars fixed by them (1 was a corrective repair from another nearby nationally recognized chain that had zero care or concern for her safety or how it looked when it was done.Sorry for long review but I see people complaining about length of time and I wonder why anyone would want to rush such a thing with safety and also not understand what goes into the whole process. I am certain this team does not want to have any vehicle longer than needed.Thanks Jason Dan Nathan and the lady named Katie who helped me track down the payments that took a little longer than they should. Have .
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March 2024 by Sachin Agarwal
I was working with Nathan and Jason Hart.They took in my Mercedes Benz EQB for repair , and then gave the car back with broken number plate frame.They then refused to repair it, saying I have to go to the showroom directly and pay for it. Although, with the photos it was very obvious that GP1 repair shop broke the number plate frame, and ironically they agreed as well that they broke it , but still refused to repair it , without any explanation or reason !Their entire attitude , from start to finish, reeks of arrogance. I am sorry to say but worst body repair shop I have worked with. They don’t have any honesty or dignity in their work. Took over 45 days for a simple repair, never gave me ETAs for delays on repairs , and final cost was double the initial estimate (which was provided after taking parts off the car).
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March 2024 by Oluyemisi Abudu
My experience was amazing. The staff was friendly, I got frequent updated about my vehicles repair progress and Maureen went above and beyond to make sure everything was squared away with the insurance company. I give 5 stars and more.
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February 2024 by Drew Gassaway
DO NOT take your vehicle here. After hail damage that occurred in Sept last year my truck is still having issues. Every time the truck is "ready," it's full of obvious work defects that need to be addressed. Now I have fuses blowing and grinding from my driver seat motor, because they took the truck apart and didn't put it back together properly. Instead of actually diagnosing the issue, they suggest it's the car (17k miles) and I should go to Honda to get it fixed, nope couldn't be the work that wad done in those areas. I have spent hours of my time driving the (lack of) results on my vehicle and 4 months later the saga hasn't ended yet. My insurance recommended this place and I won't make that mistake again.
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February 2024 by Chima Mgbemena
Brought in an estimate from a third party insurance company in order to have it reviewed and possibly schedule a minor repairs on my car. Met with Chris, who made copy of the estimate and promised to review the quote and give me a call. It’s been 3 weeks since then, and I’ve heard nothing from Chris. Even after calling severally to get an update, simple courtesy demands you treat people with respect. I understand it’s a possibility they may not accept the insurance provider, but what does it take to give a potential customer that feedback? Where is the professionalism? Some employees can definitely use some up training, doesn’t speak well about the culture and ethics of the company.
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February 2024 by Tony Delgado
Had my 18 year old Porsche, in purfect condition, fixed there. Very small side dent where someone backed into me at 1 mph.Yet it required that the rear fender and door to be painted to insure a smooth transition. Everything matches and looks as if it was never worked on or painted. Chris the service writer, kept me informed at every step of the way with pictures and explanation of what was being done. He was excellent and extremely couteous, and very aware of my concern to insure the job would be done well.It took a little longer than expected, however it was due to some hidden damage and a need to get a few Porsche parts. Chris informed me of the delay and reason for it, so I wasn't concerned.I am extremely pleased with their overall customer focus, every person at their company, including their receptionist and other workers I encountered, were very friendly and courteous.(I am a first time customer and not associated with Group 1 in anyway!)I hope I don't need body work on my car in the future, however, if I do, I would definitely go back to Group 1.
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February 2024 by LaCora Cornist
DO NOT!!! I REPEAT, DO NOT BRING YOUR CAR HERE!!! I was told it would take 3-4 weeks for my repairs to be complete. I dropped my car off in Nov 2023. It wasn’t ready until FEBRUARY 2024!!!
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February 2024 by Frank Nassief
Made an error. Service was EXCELLENT.
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February 2024 by Krystal Liu
Got my car fixed up here and everything was great!
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February 2024 by Kyrsten Withem
Very satisfied with services and customer service.
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January 2024 by Dave Isaac
GP1 and my service rep Robert were on point the entire time. From time estimates, quality of work, and completing the transaction. Highly recommend.
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January 2024 by Mike Jez
Great experience. Extensive hail damage to my 2023 Mercedes Sprinter and they returned it to its original beautyThey don’t come any better than their area manager Dan.
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January 2024 by Ehab Dayyat
Excellent service with Ray going above and beyond to deliver the finest serviceVery thankful to him and the team
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January 2024 by chandra veedhi
Very slow in doing the job. My car has been in the shop for almost 2 months now. Each time I call they say still need to order a missing part or something.They promised they would get the car ready before holidays and now they found out they missed a part. Very disappointed. Will update the review on the workmanship once I get the car
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December 2023 by Damian Jackson
I had the pleasure of working with Chris! He was thorough, quick, and educated on the matter. I truly had a fantastic time working with him. Although the car was deemed a total loss, he did everything completely correct with repair estimates, customer service and making me feel valued! I wish to have worked with him a bit longer, however the time we were in contact I truly can give him 10 stars for his professionalism. The front desk staff was also a pleasure to speak with. Follow up calls and communication were superb!
