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December 2023 by Google user
I love HEB it always feels very friendly. Staff are always polite and helpful.
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November 2023 by Elyssa D.
I'm not a fan of this location's floor plan. It's very scattered and in some areas too cramped. Their lines are always very long with far too few cashiers/baggers.They have some wonderful employees but it's just not the best shopping experience.
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September 2023 by Shaila Saaki
This review is specifically for bakery. I ordered a custom cake. Where I would give them 4* for design, they did try to make the cake as i showed, but the cake it self tasted disgusting. Frosting so hard it feels like bricks literally! Only 1 layer of filling and thats it! I was so embarrassed because not a single guest liked it. Lesson learnt.
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August 2023 by Joyce Vargas
What I don't like about HEB is. The cashier Don't even acknowledge the customer. I start to unload my groceries.And that I have to make 2 or 3 purchases. So that my groceries will not get all shut down the Convert belt. I know they have a time limit, so they have to get the groceries out fast. But that damages my groceries, these groceries are so expensive.
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August 2023 by Jeff M.
I love this HEB! Their curbside has always been amazing from customer service to exchanges on orders they're the best. I could get lost in this store for hours though, there's so much available, and everything is priced so well. I can't say enough good things about this store, I don't know what I'd do without my HEB!
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August 2023 by Laura P.
I came here for gas today and I bought a car wash. It's clean and The attendant is kind and helpful. The car wash prices Range from 999 to 1399. There is a one dollar discount for getting gasoline. I purchased the ultimate wash, and with a discount it was 12.99. It's a pretty good wash machine. There's special arms that come out just to wash the rims. It's got under body spray cleans the underside of your car as you drive in. There is a high powered dryer that dries the car (somewhat). The entire Ultimate Wash took 7 minutes and it DID clean!The gas pump failed to print a receipt. The attendant had to come out and found the receipt crammed up inside the machine.All in all, a successful gas/wash experience.
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July 2023 by Ardie S.
Very good Plus! superstore with helpful staff. Great samples spread throughout the store.Extensive produce department. It's way too easy to spend too much money in this store. Went in for what should have been $25 worth of groceries and the good vibes convinced me to buy an nearly $100.Only downside is that they allow solar panel salespeople to target you on the way into the store at the Palm Valley entrance. I find that really annoying and well outside the mission of providing groceries. I hope HEB's getting paid a lot of money to annoy their core customers.
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June 2023 by Theresa H.
We went to get some beer and cigarettes for a party, and were told by Jasmine, cashier, that no one in the store not even managers had a key for the cigarette case. Unbelievable. I mean seriously how is this even possible?
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May 2023 by Dust Ashes
Conor in produce with the big gold loop earring is a poor excuse of an employee! You'd think he would care about his performance at least a little, but he is rude, and when asked anything about produce or stock or even the location of items, he responds rudely to say "I don't know" and doesn't attempt to help. Apparently, HEB management has become subpar to actually managing, guiding coaching, and developing their employees. Maybe they "don't know" and also "don't care". HEB customer service is not what it used to be.
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April 2023 by Judith Gore
I’ve never in my life seen kids so disrespectful and seem insistent on making a bad situation in curbside worse end over end with every step. From disrespectful rude teenagers to obvious criminal behavior, misrepresentation of who they are and refusal to give their names, to leaving someone sitting there for 45 mins to delivering alcohol to someone clearly in an illegal act. The store manager should handle this situation tonight! I did go in and speak to the manager. If it was just a delay or mistake in the time it took to get groceries, I would have moved on. But just a message to curbside…your little party back there….think again. 8 years of coming to this store. Appx 3 years using curbside. Shame on you little children.
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March 2023 by ZooSolo MoHambone
HEB has the best Hamburger ? buns and French ? bread around!
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January 2023 by Ramanan Mahalingam
Organic fruits and vegetables are too pricey. But it's one stop for everything from grocery, bakery items, meat, kids items etc
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December 2022 by M L.
Large HEB store which is a plus. We are from out of town and was surprised at how rude the sushi sample lady was. She just stared at us when we came up to her counter waiting for a sushi sample. We were with our kids. She did not smile and did not say anything. I smiled and nicely asked for a sushi sample. She pointed to one on the counter that was hidden, still unsmiling. I took one for myself. My son was standing in front of me. There was 1 sample left. She stared at him and said who do you belong to. I was in disbelief and I said me I am. She said you have to be the one to take the sushi and give it to him. I understand the reasoning. What I do not understand is the poor attitude and lack of customer service. Why put a grumpy lady out to meet and greet customers when she is not a good fit?! I am unhappy that my kids had to encounter that bad experience when that lady has her own issues to deal with.
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November 2022 by Tatym W.
Lots of different options of things, a good place to shop
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November 2022 by Cheryl Odom
I just love shopping at HEB.
