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April 2024 by Kenny B
I think this location is great. Had to use them twice now, and the guys are welcoming, easy to talk to, and professional. The service itself was outstanding. They even called and paid for a Lyft ride to get me back to the collision place my truck was at when I turned in the rental.
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March 2024 by Jacque McKinney
Rented a car for about a month. No problems, they were great and easy to work with- extended another week and they worked with my insurance directly and saved me a few calls. Great customer service from the guys inside too.
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March 2024 by marlena ojeda
This store NEVER answers there phone yet, When I arrived they were just sitting around waiting on customers. I waisted $40 on Uber ride just because they couldn’t answer phone to clarify rental questions. I decided not to go through with rental because of high deposit for debit card which is fine but had someone answered the phone I wouldn’t had wasted the trip. Horrible customer service!! No wonder their ratings low.
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March 2024 by austin
Yikes, customer service is poor and the vehicles on display are old and undesirable. We also got a vehicle they didn't even bother to wash. If you don't care about your vehicles then why should I.
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March 2024 by Mark Giles
We have rented here several times. They are fast and efficient and we are never disappointed with the cars they offer.
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March 2024 by Elizabeth Murphy
Don’t rent a car from Hertz. This company is incredibly disorganized and their employees are not attentive to detail.Their damage recovery department tried to charge me for cosmetic damage to my rental vehicle despite explicit documentation, issued by Hertz, that I had elected and paid for the Loss Damage Waiver.
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March 2024 by Joanna E
I reserved an Intermediate Elite online for a week at $262.58 to pick it up in 30 mins. My husband got there and it was gone. The only vehicle they had available was $408 (almost double). Spoke with James and he was like that's all we can do. Super scammy! Don't recommend.
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March 2024 by Jonathan Truex
Always very attention oriented and taking care of there customers.
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February 2024 by DA Baylor
The staff here is amazing. I have gotten vehicles here twice for a one month rental. So helpful and accomodating to help me get what I need for the conditions expected. Everyone is friendly, organized and responsive. I drive from Austin to use this location because of the personal service I've received.
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February 2024 by Raissa Flora Tappa
The staff is nice but why does no one ever pick up the phone?! I’ve called at least 15 times since THURSDAY, no response, like this is ridiculous.
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February 2024 by Cindy Chivers
The worst experience, within 24 hours went out FLAT TIRE. Call the service they said it would be $87 dollar charge to come out and change it. So my husband changed it and took it back because we couldn't drive on a donut. So they gave him another vehicle, and said they would fix it. Then when we turned the vehicle back in they said they had to BUY A NEW TIRE and passed the cost on to us. He said he could of chared us $170 but only chared us $100. Of course their attitude was "well its your responsibility". If we would of known it we would of plugged it ourselves. Anyway Should of told them if we PAID for it we want it. Won't go back !! NEVER.
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February 2024 by Jim Keeling
Rip off if elevated charges. AAA Auto member but did not help. They slap all these extra fees and don't tell you until you turn in.$$$
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February 2024 by Sandeep M
Wish I could give zero stars.Overall worst possible place to get a car and the people work there need to get a job at a food truck first.Good luck with all the hassle
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January 2024 by Misty G
Fast and friendly service.
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January 2024 by Will
They’re always out of cars, but the team there is pretty respectful they seem to be trying their best
