-
May 2023 by Rocko Z
Absolutely terrible service. Uninformed, unprofessional management. Every step of the way was messed up including the payment made to the IRS and the lack of options avaible to make the payment to the IRS. The application was out of sync and I had to rely on the office staff for next steps. It was my first and last time to use HR Block. I will go back to Turbo Tax.
-
April 2023 by Joel Garrard
Iqra was amazing! She was courteous, and very professional and accepted me as a walk in at the last minute!
-
March 2023 by Angie Alvarez
Great service, quick and professional
-
February 2023 by Chantelle Brinkley
Love the H&R block on gattis School road and redbud Lane. My favorite!! Jamie Wallace is phenomenal!! And the front office lady is exceptional! Thanks to you all!! And see you next year!!
-
August 2022 by Ayyaz Zakaria
I have been negligently managed by HR Block. In previous years when I did not buy a tax pro review I was fine. This year after I completed by taxes I elected for a tax pro review on 3/31. This individual (on copy) named Roxanna has caused me to delay my taxes, was rude after missing the deadline and then assigned me to a retired professional who does not even work for HR block anymore. This has not only been psychologically tolling on me but has caused me to pay penalties that now I cant figure out how to make Roxanna or HRBlock to pay for. I have archived and saved each communication and provide the timeline below. I will be forwarding this email and my complaint to several online forums, consumer complaint agencies and social media platforms for help. I may also need to seek legal help to solve this issue for me. After calling the HR Block customer service line and local offices several times one of two things happen 1) the call drops and no one calls me back or 2) the office claims they do not represent Roxanna. I finally asked a refund and am now liable personally for the penalties.
-
April 2022 by Claudia Hernandez Martin
Cassandra Vazquez was excellent in helping us with our questions. Super friendly and gave me a lot of very valuable advice.
-
April 2022 by George Holton
Jamie is a pleasure to work with. The staff at this office is so friendly.
-
April 2022 by Ryan Griswold
Excellent experience and client service.
-
February 2022 by Patricia Curry
Jamie was very professional, but also sincere and down to earth. I am 76 so I appreciate those qualities.
-
January 2022 by Mic “Sal” mic
The Representative, or agent, was very kind and polite, took care of all of my questions and concerns, and she was a hot momma too.
-
April 2021 by yink yonk
It didn't take to long and as a first time filer they made it painless for me
-
April 2021 by Robert Wilson
It took to long to get my files to Myblock then the income tax work at your office was good but this is the second day and your software will note allow me to review and sign my 1040. it always sends to the step after the review to pay and send the form. I am not done my taxes yet
-
April 2021 by Francesca Desir
The process is very easy. Every year you exceed ny expectations. Impeccable customer service
-
March 2021 by Ashley G.
Jamie helped my husband with his taxes . Hands down the easiest experience we had filing taxes. She was clear , percise, and made the process easy as possible
-
March 2021 by James Thompson
great job due to the shutdown, could not use the service been using from aarp, but will use you again as I did before