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November 2023 by Dawn N.
They were absolutely amazing!!!! Everyone here was professional, knowledgeable and friendly!! They got my tires, inspection and filters done efficiently and were insanely helpful from beginning to end! I was practically a two day client because the tires I want it we're coming in the next day and they got my car/ tires in first thing in the morning! And I could definitely tell the expert handiwork just on my drive home alone!They truly went above and beyond! The manager and every mechanic is a 10 out of 10 in my book! I'll definitely be going back!
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November 2023 by Candice P.
I'm usually not a fan of Jiffy Lube but decided to give them a chance again with my last oil change at the location by my house. My experience was so pleasant that I didn't think twice about pulling into a different location's shop when my tire light suddenly came on with my baby in the car. I've done this numerous times at the location by my home with no issues so I thought I could pull into this shop and do the same. Oh nooo...this manager was the BIGGEST A'HOLE! I don't know if he was having a bad day or if that was his natural personality. He looked pissed as soon as I pulled up. I politely told him that all I needed was a pressure check and air in one tire. This man damn near yelled at me and told me that I needed to wait an hour and a half for 10 seconds of air as he aggressively waived his arms around. Look..I get it..we all may have a bad day but this man was beyond rude. If you hate your job that much, then quit. I will NEVER EVER return to that particular location.
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September 2023 by M D.
Please see my daughters experience at this location.I went in for an oil change at this location in August. They performed a faulty oil change and I had to tow my car into the service center due to a major oil leak. After an inspection it turned out that Jiffy Lube did not tighten the oil filter properly and I had lost several quarts of oil and had to deal with the fees for towing my vehicle and the inspection. Due to their gross negligence, I asked Jiffy Lube to cover the fees for the damage and towing fees. The assistant manager Daniel and his manager at this location were very rude and kept shutting me down with their "receipt policy". They did not listen to me and they tried to blame me when as a customer I trusted them for a basic service and they did not follow through. They showed no concern in this situation and refused to pay for their negligence.I then spoke with their regional manager John Jaha, he said it was a black and white issue and I would get reimbursement for the fees. I submitted my form for reimbursement but have not receive payment in over two weeks when he told me it would come the next day. Overall this has been a terrible experience. I would advise everyone to avoid this location due to bad vehicle service and even worse customer service. This is unacceptable customer service and no one should be treated in this manner. I will also be filing a complaint with the better business bureau.
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September 2023 by Carolina Velez
Although they mentioned they couldn’t repair my tire since the nail penetrated too close to tire wall. They still treated me quickly and with a great attitude.
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September 2023 by Dawn Pace
Customer service is always great. They are very good about communicating what needs to be done to my car and how things went.
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September 2023 by Jordan Graham
I have always used another Jiffy Lube location in Hutto however, the last time I went the manager was really unprofessional so I decided to try this location instead. I am so glad that I did! I stopped by first thing in the morning and the manager informed me that they were short staffed and that the wait time would be over an hour. He was apologetic and I appreciated the heads up. I decided to return that same day around lunch time. Jessica helped me get new filters and was one of the technicians performing the oil change on my vehicle. She was extremely professional, kind, and I trusted her recommendations. The entire staff at this location is friendly and helpful!Service: Oil change
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September 2023 by Tracy Xu
VERY VERY VERY pleasant state inspection experience. Everybody are so nice, talkative, informative and man they are so gentle to my dog! I have somebody came to me the moment I pulled up and telling me where to sign in. Shout out to Ronald who even went beyond and even provided my doggie some water I’m y’all new loyal customer now guys
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August 2023 by Harold Cash
I really enjoyed my visit with the Jiffy Lube team. I was given excellent customer service and they were very friendly and expedient with my vehicle. I highly recommend this location for any customer who wants great quality service and quick turnaround.
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August 2023 by Jon-Paul
I’m tired of Jiffy Lube up-charging you if you are a new customer. Pulling really shady tactics to try to get you to pay more. Went to this for a normal oil change on a Wednesday around 1pm and the place was dead. Guy comes to my window telling me which type of oil id like and I said conventional. He said they ran out and I would have to get synthetic. I asked how much and he stated for my 1.4L 4 cylinder Corolla that takes 3.5 quarts that it would be $90. Went to the closest Autozone and walked out with Penzoil fully synthetic 5qt, filter, and oil pan for $35. My dad went today and waited 2 hours for a state inspection, they finally started on the car and said it failed due to the windshield wiper being worn (they are fine) my dad goes okay how much to replace them. They told him it would be $40 a blade total $80 for them to replace the windshield wipers and pass the inspection. You can get a pair of blades at Walmart for $9. I learned my lesson to stop going to Jiffy Lube
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August 2023 by Gus A.
Warning !! Do not go here. Not only do they have bad attitude but also want to take advantage of people and how they charge for oil change. I was there and ask how much an oil change. they tried to charge me an extra $50 for something they didn't fix or do. I was told it'll be $99 and they wanted to charge me $149.99. At the end the guy who was doing the invoiced said it was a mistake. Bs! They are taking advantage of women and those who would just let them charge whatever. Will never ever go to any jiffy lube.
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August 2023 by Tara N.
I needed a quick oil change and didn't have time to wait at the dealership for 2 hours. I pulled up and they got me in and out in less than 20 mins. I live right down the street and will for sure be back!
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July 2023 by Mike R.
These folks are an inspection station but don't do inspections. I've been by twice and been told twice they're not doing inspections.I get it. They can't sell me a $75 air filter and $200 radiator flush when I'm getting an inspection. If they can do inspections, though, why would I trust them to be able to do anything else?
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July 2023 by Frank A.
Terrible phone service even though they list it on their website. Called 4 times, no answer and once was hung up on. So I drove 10 minutes further to Inspection Express on Palm Valley Rd, got great service, promptly handled in-and-out and they answered their phone the first time I called. If you're too busy, then hire someone to answer the phone!
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July 2023 by Angela Whiting
Cannot get in for a state inspection. Went once- waited for an hour and a half until I was finally next- too bad I had another appointment so I had to leave. Came back another day and wait was 3 hours long. Whatever you do, don’t try this place for a state inspection.
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July 2023 by Gopal Jayabalan
Got my Mercedes oil change and true rotation within an hour. In addition they were very generous and fixed my car windshield fluid leakage and did not charge me. All the employees working there are very polite and helpful.