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February 2024 by Kammie L.
Hobby Lobby. That's the first words I want to put down because that is how upset I am now and where ALL of my future craft purchases $$$$$$$$$$$$$$$$$$$$$ will be at. Hobby Lobby is opening a 58,000 sq. foot store on the corner of Braker & Research..... just a few blocks from JoAnn's Fabrics JF (Joann Fabric) has always been my favorite. I took a sewing course there, the fabric lady's are so nice & helpful I've been given good advice for many of my projects. I even considered applying recently because I've seen them struggle with having enough people to assist with the customer demand. Well that certainly changed a few minutes ago. Feb. 4th 10515 N. Mopac Austin TX. Location around 10:30am. Yesterday I had received a notice my order was ready 2/3 - I left the house and forgot my phone so I went inside the store and looked around for a store person. I wasn't aware of the online order procedure, the signs that were there are no longer there. So I went inside, There was 1 Cashier & over 12 people in line. I ended up in the Fabric Dept., there were 2 ladys with green aprons & another lady standing there. There was 1 customer waiting for Fabric. I said Excuse me Ma'am where do you go to pick-up an Online Order, the young girl was about to speak and the white lady without an apron said you have to go to the front to the Cashier I said oh, there's 1 lady and 20 people in line, she said I kNOW that's how they scheduled us one at the register, I'm about to head up there! your just going to have to stand in line like the rest of the customers! THANK YOU! woah! I have NEVER been treated like that by anyone at JA! I didn't stand in line, I left & decided my project could wait. I placed a new order last night & decided to get up early & pick-up the original order. (I was hoping by the time I got to the store the 2nd one was ready & I could avoid going into the store & dealing with that rude lady. I tapped "on my way" it said something went wrong so I went inside. When I approached the cashier lady she was already working on my order. She wasn't able to locate my 2nd order so she called for assistance. Here comes Theresa with the bag. She said what the items were I showed her my order and pics of the items on my phone she said, "geesh man you got to give us some time to get this ready, I mean "Did you EVEN get an email confirmation"?!. I looked at her and said "Do you always talk to your customers like that"? and walked out so upset! clear & simple If Theresa wasn't ready to walk her butt to front of the store & drop off my package when she submitted it was "ready for pick-up", then why did she submit the notification to let the Customer know to come on it & pick-up??? WHY is Theresa processing online orders, "submitting completed" and chastising the customer who came in to pick-up the order as instructed?? Really you treat people this way? I called back and spoke to the Cashier and she told me it was Theresa. I explained exactly what I wrote here about my experience with her 2/3 in the Fabric Dept. What was Theresa doing in the Fabric Dept. with 2 Employees & 1 customer?? She was avoiding have to work the register. I can't tell you how many times over this past Holiday season I have seen Cashiers instead of wanting to help check customers out, they start taking Merchandise back to be put on shelves that were left upfront in the bins. Yeah even one mgr. at the store caught the Cashier & made her step back to her register! LOL I have endless amounts of projects and deep pockets to spend where ever I like and I tell you now, it won't be at Joann's Fabrics until that women Theresa is fired. There is no way she should be setting this type of an example to those other employees. I never got an apology on the phone from the Cashier, like I'm sorry you were treated this way, nothing. Maybe she couldn't because she felt intimidated by Theresa li
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January 2024 by Denise D.
Ordering online & picking up here was a nightmare! Two of my items were unavailable, despite one item allegedly having 19 yards in stock. Later found out that fabric "was under lots of heavy boxes", which in my opinion is a poor excuse not to pull it out when the order was for nearly $100! I would have gladly gotten the bolt myself, if asked. drove an hour each way because this was the closest store with all my items IN stock. Definitely would have been wiser to pay for shipping rather than using 4+ gallons of gas & spending 4 hours (drive time plus twiddling my thumbs around the store while the manager pulled my items. Everyone was very polite, but this is not the way to treat customers!!
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January 2024 by Gabrielle Bauer
The after Christmas sale is in full swing
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January 2024 by Susan Grasso
Awesome sales ?
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January 2024 by Beth W.
HORRIBLE!! The store is always a mess and every single time something is ordered in the app they never have people pulling orders and or the product is not in stock! Worst Joann's ever!!
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January 2024 by LaVonne S.
My experience recently at Joann's was great. I didn't know you could download the app and get more discounts until I heard the cashier and my mother talking about it. Pulled myself out of line so I could download the app, log into my account and then went up to check out. While at check out the cashier went thru my account on my phone to make sure I was getting all the discounts possible; which resulted in me saving another $20. So my experience was awesome! Once I exited the store and talked with my mother about her experience she said that the cashier didn't use her rewards info on her app because she had already scanned her own account; which seems shady shady shady!
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January 2024 by Rain W.
While this Joann's location is busier than the Round Rock location, there are more options for fabric at this one. I was able to find quite a few nice things that were also on clearance which is always a bonus. The counter at this one uses a number system which is a bit outdated compared to the counters where you can type in your numbers but the workers at the cutting table are nice and I've had no problems with them. Some of the prices on other things can be on the higher side I'd recommend coming during clearance sales for some nice fabric scores. This is in a crowded mall so sometimes parking can be a bit challenging.
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December 2023 by Thu T.
I come to Joann mostly for beads and am very satisfied with the variety and prices. They often have discounts (50% off, 60% off, buy 3 get 3 free) so make sure you keep an eye out for those. If you're over with Michaels and Hobby Lobby, Joann is a great option for your jewelry making hobby. This location specifically, I feel like it is quite empty compared to other Joanns in the ATX area. The cashier, however, takes a longgggg time. Sometimes, when the line is long, there's still only 1 person checking out. The staff are really nice tho!
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December 2023 by Claudia Cola
Went in only to look. Came out with 3 skeins of a brushed acrylic yarn that I'd never seen before! Paid about $10 with tax. Good deal!
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November 2023 by Michaela Shaw
Love this store! Always find what I need for a craft project, and they usually have some good deals going on for different things!
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November 2023 by Georgia L. Harris
Found what I was looking for and checked out very quickly. Longest time was waiting for fabric cutting and it seemed like they were a bit short staffed during lunch time today.
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November 2023 by Micah Bittick
WHAT A DUMP!Whoever is in charge of stocking and organizing this place needs help from corporate. We have been there a couple of times and everything is a mess. The planograms are taped up, but product all over and mixed up. Customer service is non existent . If you have a full cart of stuff, you get a sigh…. And “ok I’ll help you”….. GO TO MICHAELS OR HOBBY LOBBY!
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October 2023 by Marianne F.
I've been here twice and the first time was a disaster due to being understaffed, there was one cashier and the line wrapped through the inside of the store. I had to put my items back because the wait would've been over 15 minutes. The second time I went back I was pleasantly surprised! No line whatsoever and was helped by a cashier by the name of Grace. I hope she knows what a great job she's doing! She was so kind!! I'm extremely happy with this second Time around and actually got back into the line to purchase something else :)
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September 2023 by Kristy Davis
With 12 people in the queue waiting for fabric to be cut, one employee decided it was more important to put fabric away than to help the only other person with cutting fabric. I understand they were understaffed and busy, but when a line is that long, putting away fabric can wait. It’s disappointing how long it takes when shopping there nowadays.
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September 2023 by Ronica Grant
Sometimes you are new to a store and you don’t know how the store operates. Kate was very rude and didn’t say anything when she saw me and my mother standing there. She continued to do her own thing. There was another lady standing there the whole time that could’ve helped as well her name was Marjorie. Get your customers through the line and tell them ma’am make sure you sign in. At our store we just wait in line. Work on your customer service. The lady behind us got helped quickly. Kate and Marjorie decided to have a conversation before we were served. Did color have a factor??? I sure hope not but if it did shame on them!!