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September 2023 by Jack S.
After the recent hail storm, Kanda and her staff have been awesome getting our claims processed. A special shout out to Colleen for staying on top of it all and, like Larry the Cable Guy says, "get 'er done".
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September 2023 by Barry Crawford
Nice people and service, always polite and helpful!
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September 2023 by Lisa Binford
Alicia is amazing!! She worked with me to find the best deal to insure our family! With 2 teen drivers, it can hurt your feelings and your pocket book!! But she worked until we got it right!! Thank you Kanda for having amazing staff like Alicia!!
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August 2023 by A&M Exhaust
We've been customers for about 2 years here, We've had two major billing issues in that time - The small ones are so numerous I've lost count.The first time, They dropped our business insurance due to "corporate policy changes", Then they tried to bill us for 2 more months, 5 months after they cancelled it! So, We called out attorney and told them we were not going to pay. They sent it to collections! I have perfect credit, Pay all my bills on time or early kind of guy. After a second call to our attorney and a cease & desist - They agreed they couldn't produce any evidence of why or how I owed them money and agreed to zero the balance. Jeez. Thanks for trying to ruin my credit over a computer error.Second time, Almost a full year later - Removed a car from our policy - Still getting billed for it, Contacted my attorney and then sent an email to Ms. Kropp personally. She immediately told me the changes had been made today. Better late than never. Kind of strange how they back off a billing issue every time I point it out.Anyway - I believe the main issues at this office are incompetence and lack of communication. It seems like nobody in the office has any idea about something you talked to somebody else about 3 weeks ago who never called you back...4 out of 5 interactions with this office go this way. I wish I was exaggerating. You have to chase them down for information - Or threaten legal action to get a billing issue resolved .My real estate agent set us up with them, Otherwise it would be much less hassle to switch. Oh - If you are considering them for Home Owners' insurance - They bumped ours without telling us. Caused an escrow shortage - So guess what? My mortgage is more expensive every month.Thanks Kanda!
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July 2023 by James Lea
Best insurance policy in Texas
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July 2023 by Andrew Prather
Insurance can make you feel overwhelmed at times. I 100% trust that state farm is going to provide the exceptional service they always have. Everyday I get fliers in the mail touting big savings somewhere else, but that's just not true. Kanda Kropp's State Farm feel more like family and I have trust in their services and suggestions. Especially with home automation tech coming in, we have a State Farm provided device that monitors the health of our homes electrical system, as part of our homeowners. If you are looking for a new insurance agent, just talk to Kanda Kropp.
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May 2023 by Amanda F.
If I could rate zero I would. kanda kropp is HIGHLY unprofessional in the way she spoke to me as a customer, it was very condecending and when I told her not talk to me like that, she laughed on the phone. She offered no information just repetitive "beat around the bush answers". she gave me no help or piece of mind as to submitting payments, policy rates or increases that were happening to my policy. I genuinely felt like no one in the office could offer me good information.DO NOT GO TO THIS AGENT THERES GOOD ONES OUT THERE WITHIN STATE FARM OTHER THAN THIS LOCATION.
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March 2023 by Austin Hatcher
Filed a hit and run claim. Kanda and her team are the very best! They are quick, reliable and value my business! Rental truck was paid by them in full. I'm happy as can be.
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March 2023 by Ali Nema
Awesome team. Very professional and helpful. I love working with them and sure recommend others to do so.
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February 2023 by Emmy B.
Against the advice of others I stuck with this .swindler until I learned she'd be added additional insurance like funeral policies without my consent. When I caught it and had it removed she then added another similar life insurance for when you can't. When I called her out on it she said if you don't like contact the state board of insurance!!
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January 2023 by T. Farmer
Awesome staff. they go over and above to help us. been with them for 19 years and sticking with them ! thanks ladies you rock !
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December 2022 by Joseph Berry
Great customer service as always.
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December 2022 by Becky Powell
Always polite and professional.
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December 2022 by Nesim Battal
I usually work with State Farm. According to other companies prices are more better. Workers are so friendly and helpful.
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December 2022 by Alivia Daniels
Very professional and kind place to get insurance! Colleen is very great!
