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November 2023 by Ismail
Kathy, She Polite, Friendly, Informative, Details, Honesty And Super Great Service ??Thank You So Much Kathy.
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July 2023 by Gabriel Batiste
Not customer friendly, honest, and tried to get you off of the phone fast as possible.
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May 2023 by Rhonda Demings
Kathy has been my agent for 26 years. Wouldn't be with anyone else.
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February 2023 by Gee grif
This agency is awesome. Outstanding customer service. I was totally impressed with my quote and service ‼️
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February 2023 by Kay Dee
Kathy is awesome! She is super professional and extremely helpful. Thank you so much for finding me the perfect policy.
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December 2022 by Ember
I love Kathy and the ladies always great to work with!! I've had them 4yrs now!!
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December 2021 by Kim Hardy
My 79 year old mother went by three different times and each time during the middle of the day, before closing hours. Each time the closed sign was up. She finally called them to see if her office was closed for good or had moved. The girl she talked to said they always keep the closed sign up to reduce traffic. She told my mother if she had seen her at the door she would have let her in. My mom didn’t get all the way to the door before seeing the closed sign and leaving. She then told my mom to call next time before she comes and so they can let her in. This was very inconvenient for my mother causing wasted trips and added stress to an already stressful situation she was trying to get resolved. Poor customer service and not an ounce of empathy for my mother’s troubles. If you’re worried about Covid19 then put up a sign for your clients to wear a mask, not inconvenience them making them think your office is closed. Time to change State Farm representatives.
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December 2021 by Dreamchaser
Showed up at 4:35 and office was closed even though sign states closed at 5 said would be back at 8 AM. Going to tell people not to come to this agent because obviously her time is more important than our money. Would give zero stars if I could. Could've gotten my money and my business but instead I will go to Allstate
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December 2020 by Brande McClellan
Excellent customer service! Very professional.
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December 2020 by Jared Dallek
Always helpful always friendly.
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December 2019 by Anudeep A
Worst experience. They will not be ready to help you.Fraudulent!
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December 2019 by Karina
Great staff, Good prices! They always call to notify me when I have to update anything so I can keep all my discounts! :)Autumn and another young Hispanic woman are both very kind and knowledgeable.
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December 2018 by Hi, I'm Doug, The FUN Coach
The office people are nice. State Farm sucks and is a total joke. All insurance companies are liars and corrupt especially in the state of Texas with the NON-DIRECT ACTION POLICY. Non-Direct Action means that if you take your case to trial you CANNOT mention nor use the words "INSURANCE, INSURANCE COMPANY, OR STATE FARM." State Farm, along with other corrupt insurance companies and the corrupt politicians who rig the system, lowball or deny claims wanting to take the case to court bc they have lobbied and won a NON-DIRECT ACTION status. State Farm HAS A MULTI-MILLION $$$ WATER PARK AT THEIR CORPORATE HEADQUARTERS...IN CHAMPAGNE, IL (let that sink in) as they deny or lowball your claims! State Farm WAS NOT A GOOD NEIGHBOR nor WERE THEY THERE for me! Their commercials are lies and false advertising and State Farm has numerous complaints about their Deny, Defend, and Delay claims dept. If you re-present a corrupt industry in a corrupt state (non-direct action) then you are responsible as well! Being nice is great, but when your loyal policyholders are getting screwed over by the "system" then you are responsible, enabling, and part of the problem!
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December 2018 by Hjardist Baldwin
I will highly recommend Kathy's office. They are very professional and knowledgeable. They are willing to go above and beyond for the customers.
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December 2018 by Kina N.
The agents in this office are friendly, helpful and provide great customer service. They go out of their way to make starting a new policy easy, and have stayed late to address my needs on more than one occasion. Kathy McClellan’s office does a great job, and I’m happy I transferred my policy to her office when I moved to Austin.
