November 2023 by Bruce B.
I've been a Kohl's customer for many, many years, but no longer. I doubt I will buy anything here again. They so rarely had my size in Levis that I just stopped looking, anyway. I can go to the Levis website and order the exact pair I want in my size and they will be on my doorstep in a day or two. So why bother coming to Kohl's anymore? Amazon Returns. A few days ago, I was here for an Amazon return and they handed me a coupon for 20% off my purchase at Kohl's. So I thought I'd use it. In a nutshell, that 20% off coupon Amazon gives you is bullshit. Allow me to explain... I went to the area where all of the men's sportswear clothing used to be to discover that there wasn't much to choose from. There was a lot of Champion gear, but their track pants felt like burlap. Seriously. Burlap. Nevertheless, I found a nice pair of Under Armor joggers. Good enough. I also found a Yellowstone board game (a gift for my parents - they love the TV show - shush, don't tell'em I got'em that until after this Christmas). My wife got some bras. So three totally unrelated items: pants, bras, and board game. While checking out, however, we were informed that we wouldn't be getting 20% off of anything because the coupon wouldn't work for the things we wanted. It says it all right there, in that tiny font wording on the coupon that no naked eye can read, the giant list of everything in the store that the 20% doesn't apply to. After I took the coupon home and put it under my microscope so I could read it, I would venture to say that the 20% off coupon does not work for 95% of the stuff for sale within Kohl's. After paying a lot more than we thought we would have to pay for our stuff, we were walking out when I noticed that there was a second larger location for the rest of the men's sportswear on the other side of the registers, hidden behind all their Christmas stuff. Silly me! Why didn't I just look behind the mound of Christmas swag back where the women's clothes used to be for my men's pants?! This store sucks. Unless there are some big changes, I doubt Kohl's will be around much longer. This place continues to go downhill, year after year. I seriously doubt that putting a Sephora in the middle of the store will save them. I remember when Blockbuster Video tried to save themselves by having a Radio Shack outlet that sold a small selection of cords, batteries, adapters, etc. in some of their stores. That did not work out for either of them in the end, and I predict history repeating itself in the end with Kohl's (Sephora may survive, though). Hopefully, by the time Kohl's goes under Amazon will have a drone service available to pick up my returns in my driveway.