-
March 2024 by Aaron James
They have storage…for rent. But plan on your rental rates being double or triple what you signed up for. They typically do not forewarn you of the rate hikes. They will make promises over the phone and in person and fail to honor those promises later. They prevented my access to my storage units for months despite being current on rent while refusing to change my due dates for all units to the same date. For 6 months they claimed that it wasn’t possible, then they jerked me around and around and still never have done so. There has been a different manager every 2-3 months for the last year, each one making different promises, different claims, and each subsequent one having no idea what promises were made.I’ve been double charged for rent. They’ve started an auto payment against my debit card without authorization multiple times now. My advice is to steer clear of this horrid place. They use predatory tactics and extortion to ensure that you are forced to either pay huge sums of money, far beyond what you signed up for. If you do make the mistake of getting into one of these storage units, I highly suggest that you record every single interaction you have with any of them. They are absolute crooks and thieves and cannot be trusted.
-
March 2024 by Tabitha Spencer
Chad is fantasticThank you for your patience and great customer service!!
-
February 2024 by Aaron Hudson
Super helpful, simple and easy. Very customer friendly. Aurora was the best.
-
February 2024 by Ezio19 Z
I'm really satisfied with the service
-
January 2024 by Tommy Messer
Drew is the man he very knowledgeable and should be a Store manager
-
December 2023 by Noy Holcomb
Aurora, was very helpful and made it easier to decide which unit , I should rented. She’s also very professional. Highly recommend them.
-
December 2023 by Amber Allmand
They are clean and manager is helpful and polite.
-
December 2023 by Reinaldo Rosario
What can I possibly say I just got there but Cindy the operator than attending me she was awesome Dylan cool as hell down to earth very helpful and polite Aurora what can I say she was awesome too and the space is just what I needed I wish I had a lightbulb but that’s my flashlight at four so I’m happy so far and it’s right next to my office so there is no complains in this department not mentioning the price I hope you guys don’t treat me too bad at the end of the year lease lol
-
October 2023 by Sharon JamesW
Drew was very nice and super good with us
-
October 2023 by Megan Webb
The security gate at this dump broke and the management left it broken for months, leaving all the units exposed. They also failed to tell anyone that the gate was broken, so no one had a chance to secure their stuff. Someone saw that there was no security gate and took that opportunity to break into a bunch of units, mine included, and steal a bunch of people's belongings.What wasn't stolen was damaged beyond repair by the flood that happens every time it rains. I don't know if all the units flood, maybe I just got lucky, but mine would take on inches of water every time it rained. I, of course, didn't realize this until it was too late and all of my things were ruined.I had to take everything in my unit that I had been paying to store and take it straight to the dump because it was all trashed by the mismanagement and irresponsibility of the people “managing” these units.Update: I tried calling the office, as instructed by the response to this review...no one answered. I left a message and no one called me back. I guess you don't take securing my belongings seriously.
-
October 2023 by Lisa Edwards
If you need to store something on a trailer or a camper don't store it here. Getting something under tow out of this facility is an exercise in futility. There are inches...I mean inches of clearance between the buildings and the fence that u have to pull your trailer to get out and it always takes us several attempts to keep from hitting one or the other. On top of this they're owned by a corp, the gates are routinely out of order, they constantly raise the rent, the rent to store our boat has doubled in a year. 0/10 would not recommend.
-
August 2023 by Mr. K
Neighbors, please read inherent risk of renting here in full. We have been living in this neighborhood for over 2 decades and have had our unit with LifeStorage/ExtraSpaceStorage for about 2 years now. The price was stable, having adjusted only once during this time by ~15%. Last week we were surprised to receive a postcard announcing that our rate would increase nearly 65% from this month to next. This came with little justification other than, '.. our rates are reviewed and adjusted depending on current market conditions'. A complaint filed through the BBB netted a response that was neither empathetic nor offered any justification. “We would like to acknowledge that rental agreements with Extra Space are strictly month-to-month, therefore, rates are not guaranteed for any specified amount of time.” It would appear to us that Extra Space Storage would have no issues increasing another 65% (or more?) to their monthly storage fees with only a 30-day notice. This leads me to believe that they are having their existing customers be the ones that foot the bill for the recent acquisition by Extra Space Storage. (See ref below)This is one of the more absurd slaps in the face we have witnessed by a business within our community. I've just taken the time to confirm; similar units at much newer facilities in Round Rock run anywhere from $99.75/mo to $117.75/mo and similarly, are climate-controlled like ours. We will not stand for this degree of price gouging as a faithful customer and have been forced to discontinue our business with Extra Space Storage due to a lack of trust and respectful business practices.REFERENCE: “Real estate investment trust Extra Space Storage ... will acquire Life Storage for $12.7 billion in a deal that will result in the combined company becoming the largest U.S. self-storage space operator by store count..” (Article posted on Reuters, 03APR23)
-
August 2023 by Bebo Saman
Lance was very professional, knowledgeable, and listened to my needs, and we’re very patient with me since I have every unique situation. Thank you so much I appreciate it man more Stephanie recommending this location.
-
December 2022 by Shanna Pearson
Terrible service never anyone there … been robbed no notifications
-
November 2022 by Amy Messegee
The store is a little hard to get it touch with but the property is always clean, free of trash, and is super easy to get to. Right off an exit so NO looping back (the worst thing ever) on the frontage roads.
