-
March 2024 by Duderama Ponderama
The staff is amazing! Clean facility. Fair pricing. Very conveniently located.
-
March 2024 by Chloe Morillo
TJ took great care of us! 10/10 customer service! Thank you TJ!
-
March 2024 by carol king
I have been using this facility for storage for 3 years and have always had a great experience! There is always someone on the property when you have questions or need help. The manager TJ is kind and helpful. I recommend Life Storage to anyone that needs a storage. Property is clean, well lit, and security 24 hours a day!
-
March 2024 by Rudolph Rizo
Great business. Couldn’t ask for more!
-
March 2024 by Jessica Allen
Last week we received a call telling us that our entire unit had been cleaned out. It was completely empty.Back in August of 2022 our unit had been vandalized. The lock was cut off and we received a call from management regarding that event.So, when I got the call it was alarming and upsetting. Our family memories are in that unit. Many irreplicable things.It was devastating. My husband filed a police report and we started the process of trying to figure out what happened.The manager, TJ, was off work, so apparently no one else was able to help us obtain video footage. They couldn't even tell us when the unit was robbed. Was it within the last day? Week? No idea. It was incredibly frustrating.To make things even more stressful, no one was working at the Life Storage location. The folks across the street (owned by the same company) were the ones covering for TJ. To be fair, they were helpful and kind considering my total distress.I stopped by to speak with the manager from the other company to figure out what we needed to do with insurance/etc.To be clear: this was a VERY upsetting situation and it didn't seem like there was a good process for folks like us going through this. In fact, it felt like the security at Life Storage was even more of an issue than I had originally thought based on my experience during this event.About 2 hours after the initial call was made letting us know that our unit was vandalized, the manager called me back. He said it was a mistake. They had checked the wrong unit. False alarm. Our unit was safe. He mentioned that he was going to offer a credit for our trouble, but I was so totally floored I didn't get details. We were thinking about how to cancel the police report.I was in a meeting across town, so I wasn't able to stop by and check for myself until the next day. During this time I had posted on our local Facebook page alerting folks to the security issue. I hear from another neighbor that his unit had been broken into (also around August) and they lost over 10k of items. Odd that there seems to be a pattern here.I expected a call from TJ upon his return. He didn't call. The next day. Nothing. Until he finally called and commented on the 'negative Google review'. He wasn't calling to apologize, check in, or even touch base about the incident. He just wanted me to remove the review, since it wasn't 'true'.The day we were robbed, or so I thought, I had posted a review. It was alarming and I felt as though I should post for others to be aware. Especially because of the suspicious issues last year.So, I'm updating my review. We will be moving our stuff within the next month. The customer experience for this event wasn't handled in a way I'd expect for paying almost $200 bucks a month for a tiny unit. Really disappointing.
-
March 2024 by Andrea Calhoun
TJ was great! At 2101 Double Creek He was Respectful, professional. He listened to my concerns. As a customer I appreciate that.
-
March 2024 by Lane Barker
TJ and his team at Life Storage are amazing to work with. Very professional and will try everything to accommodate your storage needs. Thanks guys! -Kyle
-
February 2024 by nautia wormke
TJ was so helpful! I appreciate how much he cared about my requests & needs. The staff is friendly and helpful. I really appreciate this place.
-
February 2024 by mike l.
T.J. was friendly and made the rental process smooth and easy.
-
February 2024 by Luis Zamora
Great customer service and friendly staff. TJ was very helpful and informative
-
February 2024 by Nikolas Wahl
Top notch facilities
-
February 2024 by James Cook
Tj is awesome. Always available and always helpful. Any issues and he takes care of immediately. Best team ever. Wouldn't go anywhere else
-
February 2024 by Louis Meyer
My company I work for uses life storage daily. Great facility and awesome staff!
-
February 2024 by Dayne Galimore
The staff has been very knowledgeable, helpful and attentive to our needs.
-
February 2024 by Rita Delafuente
TJ has the best customer service. This storage is the BEST inTown. I tell everyone about TJ.
