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May 2025 by Daniel Stewart
Do NOT do curbside here! Waited 45 minutes, no apology, no explanation, and I had to call them twice! I’m disabled or I would’ve gone in and gotten it myself. If customer service, or your time is important to you, skip this location and go to the neighboring Home Depot instead. MUCH faster and FAR more courteous.
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May 2025 by Kay Anderson
Not good. There were 8-10 people in line at the garden center check out. All with large amounts of items. Only one cashier who never called for backup. My husband finally went to find a young man who came immediately to open another register.
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May 2025 by Pako
Good variety of easy to find products. Most all associates are knowledgeable and friendly but can be hard to find.
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May 2025 by Zedystic
Cameron is the man, very patient and helpful all the way through. Very friendly and made sure we had a positive experience all the way through. Do not lose this man.
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May 2025 by Greg J
5 star service at this Lowe’s
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May 2025 by Joseph McFayden Sr
Good Customer Service.
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May 2025 by Terry Dunkle
Four large pavers were delivered by a Lowe’s contractor in front of the garage where I keep my car. I had asked that they be delivered elsewhere and specified that on the order. I called Lowe’s Round Rock and spoke to a manager, Diego. Diego agreed to send someone to move these heavy pavers for us. Within half an hour, Pablo arrived and moved the pavers with ease. It was a very positive experience. Thank Pablo and Diego!
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May 2025 by Sierra
Friendly, everyone willing to help me before me even asking.
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May 2025 by Ron Bolander
I was just Asli down an aisle where I thought the item would be, and an employee asked if he could help me. He directed me to the correct aisle.
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April 2025 by Ramirez Family
I visited Lowe’s today and Pablo greeted me right away and helped me choose the best trees for my yard. When I had more detailed questions, he brought over Noel, and the three of us had a great discussion about which trees and succulents would thrive in my part of Texas. Super knowledgeable and friendly!
Michelle, the manager, was also amazing—she got me set up with same-day delivery and made the process smooth and easy. Everyone was genuinely kind and seemed to really enjoy their jobs. Highly recommend this team!
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April 2025 by Julian \u0026 Selicia Murray
Lowe’s installation is a joke. We bought a new dishwasher and set up installation for it a couple days later just have the third party install team call and cancel the day of install because the dishwasher wasn’t in stock at the store. The third party told us we just had to wait for it to become in stock and get notified by Lowe’s. 2 days later we called and found out that the dishwasher is at the store and ready for instal and that WE WOULD GET A CALL TO SET UP ANOTHER INSTALLATION DATE. They never called us, we had to chase them down to FINALLY get a second installment date. When I asked the installment employee on the phone why we were ghosted and we had to do all the calling and chasing down of Lowe’s to get what we paid for, he didn’t have an answer for us. The FACT that someone needs to call and set up the install but never does is next to stealing for me. They took my money and haven’t done their part AT ALL. It’s getting installed this Thursday (hopefully) so I will be updating this with what happens when they actually do show up to do their job.
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April 2025 by Dora Contreras
Wanted help in finding an item 2 employees were helping one customer .one employee was rude and said we are helping this customer you need to wait til we are free. When he did tryed to help he pretending not to know what I was looking for .nit good service
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April 2025 by Taylor Shackleford
Incredible customer service. Always helpful and kind.
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April 2025 by Stefon Mitchell
When to buy a rake and THREE employees stopped to try and sell me solar, and one a credit card.
I'm here to buy a $20 rake. You see the rake in my hand and think I should get a credit card to help finance this?
The audacity of this place to try and pressure me THREE TIMES to go thousands of dollars into debt for solar and to finance a rake with a credit card is shameful. I will not be here again. The greed knows no bounds.
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March 2025 by MFM Austin
Some of the staff are reluctant to help. I later met one of the staff who was exceptional.
