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March 2024 by Jamie Hildreth
Physically, the facility is ok. There is no person onsite so if anything goes wrong good luck. We noticed a large amount of water coming from one of the buildings one night while moving items to our unit and called their customer support line, who didn't care. It was days before the water stopped. The billing is the absolute worst. You can go to their site and create an account, which has never worked for me. I always get an error message that my account does not exist, and again, customer service does not care. Conveniently, the site does remember my account info when I want to pay them. Paying them is an even bigger issue. I signed up for autopay which has also never worked. I get an email every time saying they could not process auto pay and I have to manually fight with the website to pay it. I know 3 other people who store with Spare Box and they have the exact same issue, so it's not a me thing, it's a them thing. This place is cheap and I only store Christmas decorations but I am considering moving to another facility and paying more just to not have to deal with all of their issues anymore.
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March 2024 by Jay Rimel
Damoi was very helpful and professional.
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February 2024 by Celeste Maria Sharp Young
I had an unavoidable issue with my payment method, and Chelsie was extremely helpful in helping me resolve my issue. I have been a customer for several years now, and I am very pleased with the facility and the service.
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January 2024 by Michaele Veltri
Petrona was very helpful with explaining the storage units.
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January 2024 by Sue B
Such a convenient set up! Super clean and nice. Rates are very reasonable. Totally automated from beginning to end.
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December 2023 by Oziel Valdez
Shoyan was an awesome customer service responder. Very great prices and good protection.
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December 2023 by Patrick
Reneice helped me as the gate wont accept my code. She got it open so I can leave and fixed it so I don’t need to call again. When I called, customer service was available without any wait. Thank you SpareBox for the great service!
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December 2023 by Marivel Garza
Vanessa was very helpful and answered all my questions
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December 2023 by Don Edwards
Kim the associate for SpareBox, She completed my account update very quickly, it was easy. She covered everything I needed. Kim was super!
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December 2023 by Jason Barnett
Tamoya was a great help getting my storage unit leased. Easy process with transparent pricing.
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December 2023 by Jennifer Wells
Great customer service. Shoyan was very helpful.
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December 2023 by Me
Thankyou for your help Damon, I appreciate you!
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December 2023 by Google user
Reneice helped me as the gate wont accept my code. She got it open so I can leave and fixed it so I don’t need to call again. When I called, customer service was available without any wait. Thank you SpareBox for the great service!
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November 2023 by Vicki Bilyeu
Petrona was very friendly and helpful.
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October 2023 by Erika Rodriguez
Leishae was wonderful at explaining everything
