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February 2024 by Larry Wells
Only 2 people working need more workers
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January 2024 by Bud B.
Great bank, highly recommend using them! They are always very friendly and understanding.
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January 2024 by Kelly Fetters
Navy Federal saying they are supportive to veterans is a complete hoax. I have been a customer with them for over 12 years. I recently refinanced my car loan through them and have been put through the ringer day in and day out handling the lien transfer. Something no other company has ever had me do, it has always been handled by the companies. I have had to go to the DMV and tax assessor multiple times. Navy federals branch location informed me that if I jumped through all of these hoops and brought them a receipt of the lien transfer they would lower my now double interest rate back down within 3 days. It has been over two weeks and the customer service line has told me that the people at the branch were completely wrong and that my interest rate will lower eventually. Awfully convenient that they are able to continue charging me double the interest despite me jumping through all of their hoops. I guess at this point I will refi my loan somewhere else and close out all of my accounts with this organization.
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January 2024 by Lectric Traveler
Been with them 3 years, great service and friendly staff at the Round Rock location.
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December 2023 by KNicole T.
Stephanie was such a big help with our auto loan. She was super kind and relatable, loved her energy, I'm going to name my car after her :)
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December 2023 by Lilly Olsen
Friendly welcoming staff.
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November 2023 by Liana Bartkowiak
Tamala at the front was incredibly friendly and helpful. She quickly got us what we needed - great experience overall.
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October 2023 by Kinzington McElvain
We love NFCU. We've been members for a few years, and they've handled everything very well. They've handled all issues well, and have ATMs available in various locations that are fairly convenient. Service is lacking, but I think this could be solved with the point below.The point of feedback that I've reiterated over and over is... MORE BRANCHES in this area. Yes, it's usually packed. Mainly because it's the only one between what... Waco and San Antonio? So let's open up some more, ok?
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September 2023 by Kalin Smith
I bought a vehicle that is a lemon under Texas law on July 5, 2023 I contacted Navy federal to dispute the transaction on July 15th to get my down payment back due to the vehicle not being fixed after 4 attempts. It is now September 9th 2023 after submitting proof and going back and forth with navy federal representatives I still haven’t received my down payment the entire process was a waste of time and I will be closing my account with them. This bank is terrible and I do not recommend.
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September 2023 by TripDaGrim
I like Navy Federal but this branch sucks they’re always packed for 1 and 2 they’re literally not helpful at all it doesn’t matter what you come in for they will tell you to do it online basically
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September 2023 by Vanessa R.
The bank I most definitely recommend hands down, but the location possibly not, I've been waiting for almost an hour and a half just to pick up documents and I am still currently waiting, I love this bank overall but this is insane. I live an hour away and come here thinking it would be a quick process, just visited another location 2 days ago and I was in and out within 20 min, this is insane. Will update on total timeframe, walked in at 1:06, currently 2:31, and I am still waiting.............
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August 2023 by Alexandra Nobles
They severely need to work on customer service!!! I assume the staff is doing their job but I waited in line for the atm all for it to say it’s stopped working once it’s my turn. Go inside join the regular line. Waited at least 30 minutes to deposit 300 freakin dollars bruh. I’ve been working all day and come to deposit money so I can order food and finally relax for them to basically ignore us in line and take us as slowly as possible. Then when it’s my turn on the atm machine is working now. So they’re back there watching this long line form. Why not shout out hey atm is working again so if you’re in line for that go ahead. But no. Silence. This is ridiculous. I wanted to get out of line 10 minutes in but figured better not loose my spot. They shouldn’t be too much longer. That’s crazy. I wanted to take a picture of the line and the people sitting back there typing away. I assume the drive through is moving. This is crazy.
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August 2023 by Bridget Mejias-Mariani
Don't come here to get anything done. Everyone is just chilling and only two people are actually working with 10 people in the waiting room. There's literally no sense of urgency and they don't care.
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July 2023 by Dylan Jankovich
BLUF: Their rates are competitive, but there's a decent chance that they lose you the house because of their inability to handle loans properly. Save the headache, work with someone who can get the job done properly, and refinance when rates are better.Please stop going to NFCU for VA loans. I'm currently working my 3rd loan with them over the past 2 months. The first one was delayed, but we got it through. My TC and I had to hold their hands throughout the process to get it done close to on time.I've had the listing side on another two. One of them fell out after the appraisal, losing their client over $1000 in inspection, appraisal, and option fees simply because they didn't understand how to calculate independent contractor income. They erroneously issued a pre-approval, thinking they could use per diem and other temporary income.The other is now being delayed about a week where my sellers are under contract to purchase. It's contingent upon the sale of their property (which NFCU has the loan for). NFCU has pretty much refused to talk to anyone in their transaction. Even the buyer's agent has no clue what the delays are for. The sellers on the other side are getting very concerned and about to cancel the transaction, leaving my sellers out of that house. That will cause a chain reaction and cause my sellers to terminate on these buyers. That will again cost the buyers over $1000 in fees and probably put them in a very difficult situation in regards to housing.It's really not worth the risk. Yes, they're offering very competitive rates right now, but it's genuinely worth it to take a higher rate and refinance when things turn around. I'd do that over taking a chance of spending a bunch of money for NFCU to fumble things because of pure ineptitude.
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July 2023 by Christi Hay
1st time to this branch. Opened checking accts for college kids. Had a lady call us over to help us and had to find a chair since there were 3 of us and she never bothered to look up. no greeting etc. When I stopped her to ask her about which checking accts would be best she said not to interrupt her because i made her nervous. I asked her if we could get someone else and she just got up and walked off. Ended up with a gregarious guy named Justin. He asked what we were trying to accomplish, gave us info so we could select the best options and even gave us info that we didn't even know we needed. Night and Day difference in service.
