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June 2023 by Ember Verde
Great clothes horrible staff. They didn’t know how the hell a coupon worked I asked one simple question if I could use the coupon no reply. Then she told me I couldn’t use it at all but lo and behold I could. Do better.
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May 2023 by Jared Day
Came to do a quick return and there was a hand written sign saying they will be back soon. Not timeline. Very unprofessional.When I called the girl said she was alone and on break. She reluctantly came out to do the return. She said that the machine was not giving her the option to do a cash return and she had to give me in store credit. When I said that was not acceptable she said it was her first time closing and to just come back another day. Waste of a 30 minute drive.
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May 2023 by Stephen Quinonez
Arrived at 7:58. I know it's close to closing but I knew what I was buying and would have been in and out in 2 mins. Doors were locked. Employee saw me at the door and didn't care.
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April 2023 by Bee P. (Bee)
Great store to visit on vacations! My family always visits the outlet when we visit Austin. Has great sales and the manager is fairly helpful, actually leaving the review because he helped me pick between two dresses last time I came by! LOL! Only complaint is it's a little cluttered in the clearance areas
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April 2023 by Anthony Scollan
Best PacSun I’ve been to hands down. Nicest team, store is always clean and organized. Last time I visited I was looking for some gifts for a friend, and Sam was super helpful!
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March 2023 by Ezekiel Pittmon
3/12 @6:30pm: The young lady working did not greet me when I walked in, I said hello and she said hello back with an attitude. I asked to get in the fitting room, she said with an attitude that it was closed, with no explanation! I told her at the register when checking out that I would try the pants on in my car after paying and would come back to return them if they did not work! I tried them on and they did not fit so I went back to return them and she says with an attitude that they do not do same day returns. I will not be going back to that location!
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January 2023 by Michelle M.
zero stars! Girl with piercings all over her face wouldn't accept a return and was very rude about it!
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October 2022 by Daniel Torres
Almost everytime when I go to that store everything is great, but today I run into a employee that literally yelled all the customers inside the store to leave because it was her break, she said that on a sunday, when the outlet is full of people, a very bad customer service experience if you ask me
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September 2022 by Monse T.M
Went on Saturday 9/24 around 5pm and were greeted with unfriendly workers. There were only two high school girls who seemed very bothered by our presence. We were still shopping when they informed us they both wanted to take their breaks at the same time, so they were gonna close the whole store, and we had to make our way to check out asap. Although they were both clearly in high school, it wouldn’t hurt for them to be the least bit mature and learn some manners. It’s never too early to learn how to be professional in a work setting.
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September 2022 by Selena Conde
Poor customer service and rude manager
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May 2022 by Fe
Good customer service. Friendly. Jeans don't seem to be for the curvy (hips or butt). Not a surprise but I was hopeful. They had a fun selection of pants and summer clothing.
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September 2021 by George Sidener
It used to be one could get a bargain at the outlets. Pac Sun is not one of these places here. During the summer you will also toast. Its time to upgrade this area. It's stuck in the 80'sGreat staff friendly service too.
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August 2021 by Andrew T.
If I could leave this store zero stars I would! I will never shop at pacsun again because of this store. I went in to exchange a shirt I bought for my husband. I didn't have the receipt but was ok with an exchange or store credit. Because the shirt was bought at a discount price.. may i add at a discount store of pacsun. They would not accept the return, the girl was extremely rude to me as soon as I walked in. Horrible customer service. Had to walk out with the shirt that no one in my household can use because their sizing is way off.
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August 2021 by Sophia A.
Pac Sun is great and all, but this store never really has good service. They always are not interested and rude to be honest. For example yesterday I went at 7:50 (they close at 8) there was people inside I couldn't tell if they were workers, and there was a guy standing at the door inside with his back towards us. I thought he was just monitoring the number of people going in because covid regulations so I pull in the door and it was locked. The guy turns around, rolls his eyes, shakes his head and looks so pissed. I know this is like, "oh yeah whatever bad time," but stuff like this happens all the time at this location. Just like the other review said, they have bad customer service.
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November 2020 by Martin C.
Well for one, in order to enjoy the store you have to be let in, waited patiently for one of the employees to let us in. Even when a group of people walked out I still wasn't let in. Then after we left she preceded to let the people in behind us. Don't come here customer service is terrible.
