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September 2024 by B Camper
Parrish has been great to work with. They diagnosed the problem, ordered the parts, and took care of the repair on our 30 year old gas fireplace. They were very knowledgeable and kept appointments as promised.
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February 2024 by C C
Absolutely mind numbing to deal with. They have delayed us for months now, you can’t get them on the phone, they don’t show up, the list goes on. DO NOT USE THEM!
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February 2024 by Colt M.
I wish we would have looked at reviews before. these people are completely incompetent, I don't even know where to start. DO NOT get a fireplace from them.
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November 2023 by Kin Franceschini
This company installed a fireplace unit on the inside of the home and one also on the outside, porch area,both have been nothing but trouble since day one, all the components are very cheaply made. I’m guessing all made in China. The controls are cheaply made the manifold is steel that rusts, the remote is very cheaply made. Everything was thrown in place nothing is fasten down nicely. I think the problem is this Company subcontracts a lot of work and they get guys that are not used to doing this and they have no idea what they’re doing. The advantage of a guy doing the same thing all the time he has it all figured out, the guy that installed this and might’ve been his first job it’s that bad. I would not recommend Parrish - To have anything to do with installing a gas fireplace - They don’t have a clue.
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November 2023 by S E
The same guy has been sent to my house 4, going on 5 times to fix my cabinets. Every time he comes over he can’t finish the job because he is either 1) missing something 2) needs to schedule something for a later day, or 3) just didn’t fix the issue correctly the first time. At one point, the person who was delivering new cabinet parts to my home delivered them to the wrong house, and the repair guy had to go out and find which house they were delivered to and retrieve them. Additionally, Ken and Monica are so unresponsive to emails and voicemails that it takes forever to get someone sent back out to fix the cabinets. It is absolutely astounding how incompetent these people are. I would give -5 stars if possible.
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July 2023 by Danielle Macken
Horrible customer service!
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June 2023 by Kavitha B
They are responsive on the first appointment and great. until you put your down payment. Once you got money on the line not so much!They are uncoordinated and I had wait for months to get the doors (far beyond originally promised), more weeks to get an install scheduled, then they installed the doors but not the openers because they didn’t line up the crew. Another time they scheduled me and I waited. No show. They said they wrongly scheduled and crews were on the other side of town.I had no door opener for a while. The doors were heavy and I slammed my fingers into it trying to open and close it manually everyday. Really awful experience working with these guys.Door was scratched on delivery and I told them before install and it’s been over 6 months that they said they would fix it. Nothing done so far. Nada. Zilch. Zip.Reached out recently and was again told the person who was in charge was out of office. The waiting game continues. Now have a rubber piece on the door sagging and sent them pictures. They are supposed to have warranty on install but of course more procrastination and now no response to emails.My advice - Find someone else who says and delivers on what they say they will do. And has their stuff together. Very disappointing. I’ve spent too many hours on calls, slammed my fingers, rescheduled work meetings and wasted too much time with these guys due to their incompetence.
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June 2023 by Christopher Philley
Randy was absolutely fantastic. Honest, educational, friendly, trustworthy - had some major issues with the obsolete (ish) fireplace in our home and he went above and beyond to get us back and running. 10/10 would recommend him.
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April 2023 by Gerald Clarke
They scheduled installation on Good Friday Morning - I have waited four hours for the installation to start - No one contacted me regarding their delay - Now it has screwed up my entire day...Less than exemplary service!!! - I hope I don't have to add to this post re poor workmanship which others have seen
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March 2023 by Tim Morgan
Parrish was responsible for my cabinetry in my new build hired by the builder. Less than stellar workmanship. They came back once to fix the handful of issues and didn’t correct them all. They said they were coming back to fix remaining issues but then called and said, “No we’ve done all we’re going to do.”A few examples…Rather than a solid piece of wood at the top, they connected two pieces together and in a subpar way at that.Shoddy work at seams too.Cabinets not caulked where they meet wall.I had a contractor come for other work and he was shocked as he commented on the quality of the work done and undone.Overall; a rushed, mediocre job from an organization not concerned with doing work to a high standard to meet customer needs, rather a minimal standard they set for themselves so they can move onto the next job.If this is “high-end custom cabinetry” as they tout themselves, I’d hate to see mid-grade or low-end.
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March 2023 by Tom McCormick
The ONLY reason I'm giving this place such a high rating is, two great employees, Nathan and Cesar helped guide me backing in my trailer!Without their help, I would've been there much longer, having to get in and out of the truck, because it's a blindside backup with very little, I mean very little room for maneuvering.Also too, in oder to leave, you must use the parking lot across the street in order to turn around and leave, which the owner doesn't like other people using his parking lot.So whoever designed this place get a negative 5 stars for not taking in consideration the drivers that need to deliver merchandise in order to keep this place in business.
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March 2023 by Andrei Duta
We were impressed with Tyrone. He was punctual, hard working, courteous, and professional. He fixed the pipe leak in our fireplace with efficiency and creativity. Two thumbs up!
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January 2023 by S C
The same guy has been sent to my house 4, going on 5 times to fix my cabinets. Every time he comes over he can’t finish the job because he is either 1) missing something 2) needs to schedule something for a later day, or 3) just didn’t fix the issue correctly the first time. At one point, the person who was delivering new cabinet parts to my home delivered them to the wrong house, and the repair guy had to go out and find which house they were delivered to and retrieve them. Additionally, Ken and Monica are so unresponsive to emails and voicemails that it takes forever to get someone sent back out to fix the cabinets. It is absolutely astounding how incompetent these people are. I would give -5 stars if possible.
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November 2022 by Shannon Albright
Awful! Pricing was more competitive than another fireplace company in the area, and thats were it ends. Absolutely no communication from the installation teams. Installation was rescheduled for a myriad of reasons, and I wasn't informed of any of the changes. I waited around for multiple days, only to call and find out they weren't coming. So frustrating!
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November 2022 by Johnny Newman
A Great place
