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February 2024 by C C
Absolutely mind numbing to deal with. They have delayed us for months now, you can’t get them on the phone, they don’t show up, the list goes on. DO NOT USE THEM!
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February 2024 by Colt M.
I wish we would have looked at reviews before. these people are completely incompetent, I don't even know where to start. DO NOT get a fireplace from them.
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November 2023 by Kin Franceschini
This company installed a fireplace unit on the inside of the home and one also on the outside, porch area,both have been nothing but trouble since day one, all the components are very cheaply made. I’m guessing all made in China. The controls are cheaply made the manifold is steel that rusts, the remote is very cheaply made. Everything was thrown in place nothing is fasten down nicely. I think the problem is this Company subcontracts a lot of work and they get guys that are not used to doing this and they have no idea what they’re doing. The advantage of a guy doing the same thing all the time he has it all figured out, the guy that installed this and might’ve been his first job it’s that bad. I would not recommend Parrish - To have anything to do with installing a gas fireplace - They don’t have a clue.
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July 2023 by Danielle Macken
Horrible customer service!
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June 2023 by Kavitha B
They are responsive on the first appointment and great. until you put your down payment. Once you got money on the line not so much!They are uncoordinated and I had wait for months to get the doors (far beyond originally promised), more weeks to get an install scheduled, then they installed the doors but not the openers because they didn’t line up the crew. Another time they scheduled me and I waited. No show. They said they wrongly scheduled and crews were on the other side of town.I had no door opener for a while. The doors were heavy and I slammed my fingers into it trying to open and close it manually everyday. Really awful experience working with these guys.Door was scratched on delivery and I told them before install and it’s been over 6 months that they said they would fix it. Nothing done so far. Nada. Zilch. Zip.Reached out recently and was again told the person who was in charge was out of office. The waiting game continues. Now have a rubber piece on the door sagging and sent them pictures. They are supposed to have warranty on install but of course more procrastination and now no response to emails.My advice - Find someone else who says and delivers on what they say they will do. And has their stuff together. Very disappointing. I’ve spent too many hours on calls, slammed my fingers, rescheduled work meetings and wasted too much time with these guys due to their incompetence.
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June 2023 by Christopher Philley
Randy was absolutely fantastic. Honest, educational, friendly, trustworthy - had some major issues with the obsolete (ish) fireplace in our home and he went above and beyond to get us back and running. 10/10 would recommend him.
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April 2023 by Gerald Clarke
They scheduled installation on Good Friday Morning - I have waited four hours for the installation to start - No one contacted me regarding their delay - Now it has screwed up my entire day...Less than exemplary service!!! - I hope I don't have to add to this post re poor workmanship which others have seen
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March 2023 by Tim Morgan
Parrish was responsible for my cabinetry in my new build hired by the builder. Less than stellar workmanship. They came back once to fix the handful of issues and didn’t correct them all. They said they were coming back to fix remaining issues but then called and said, “No we’ve done all we’re going to do.”A few examples…Rather than a solid piece of wood at the top, they connected two pieces together and in a subpar way at that.Shoddy work at seams too.Cabinets not caulked where they meet wall.I had a contractor come for other work and he was shocked as he commented on the quality of the work done and undone.Overall; a rushed, mediocre job from an organization not concerned with doing work to a high standard to meet customer needs, rather a minimal standard they set for themselves so they can move onto the next job.If this is “high-end custom cabinetry” as they tout themselves, I’d hate to see mid-grade or low-end.
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March 2023 by Tom McCormick
The ONLY reason I'm giving this place such a high rating is, two great employees, Nathan and Cesar helped guide me backing in my trailer!Without their help, I would've been there much longer, having to get in and out of the truck, because it's a blindside backup with very little, I mean very little room for maneuvering.Also too, in oder to leave, you must use the parking lot across the street in order to turn around and leave, which the owner doesn't like other people using his parking lot.So whoever designed this place get a negative 5 stars for not taking in consideration the drivers that need to deliver merchandise in order to keep this place in business.
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March 2023 by Andrei Duta
We were impressed with Tyrone. He was punctual, hard working, courteous, and professional. He fixed the pipe leak in our fireplace with efficiency and creativity. Two thumbs up!
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January 2023 by S C
The same guy has been sent to my house 4, going on 5 times to fix my cabinets. Every time he comes over he can’t finish the job because he is either 1) missing something 2) needs to schedule something for a later day, or 3) just didn’t fix the issue correctly the first time. At one point, the person who was delivering new cabinet parts to my home delivered them to the wrong house, and the repair guy had to go out and find which house they were delivered to and retrieve them. Additionally, Ken and Monica are so unresponsive to emails and voicemails that it takes forever to get someone sent back out to fix the cabinets. It is absolutely astounding how incompetent these people are. I would give -5 stars if possible.
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November 2022 by Shannon Albright
Awful! Pricing was more competitive than another fireplace company in the area, and thats were it ends. Absolutely no communication from the installation teams. Installation was rescheduled for a myriad of reasons, and I wasn't informed of any of the changes. I waited around for multiple days, only to call and find out they weren't coming. So frustrating!
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October 2022 by Denise Moore
Avoid this company! Poor quality and terrible customer service. Everything has been a challenge. Almost every pull was installed crooked or uneven. We've had missing parts or items ordered incorrectly. It has taken almost four months to get drawers and we still don't have all of them. Customer service people don't return phone calls. One of the service techs caused more problems when he was here. They even installed our fireplace and didn't plug it in.
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September 2022 by Brian C.
We were looking for a company to service the gas log fireplace in a home we recently purchased. They sent out a technician a week later who was friendly and knowledgeable. He spent a surprising amount of time cleaning and inspecting our fireplace and, when he finished, he explained in detail what he did and how everything works. Now our fireplace lights quickly and we're ready for the winter.
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September 2022 by Gina McCormick
I ordered three cabinets in February which was a lot of back and forth trying to get in touch with them and interestingly, there were two price increases during the back and forth. I was told they would arrive within 30 days. That timeline turned into 6 months which I understand there are supply issues and then they arrived and I was directed to another person to schedule delivery and install. We scheduled the delivery for a Monday and install on Tuesday. Monday comes and there’s no delivery. I tried reaching the contact person and she asks if it’s okay to deliver them early so they will be there for the installers and I agree to it. Tuesday comes and nothing, no delivery, no phone calls and I cannot reach anyone or get any response to emails so I find another contact from their website. I get a call and she apologizes and is a supervisor so I feel like maybe we can get this taken care of. She says she will look into it and get back to me. She sends an email saying she’s still looking into and will call once she has an update. The cabinets are then dropped off, 2 days after the initial delivery date and I reach out to the supervisor ask about installation. She tells me they can be installed the following Monday in the AM. Monday afternoon comes and nothing so I called and sent an email with no response. I get a response on Tuesday from the supervisor stating it’s another area to handle the delivery and sends an email to the other person. I got no call or email from the other person and received a call from a gentleman stating that he’s the installer and just received the job the day prior and asks if he can come tomorrow. Assuming he ones, it will now be 8 days after the original install date. The communication is terrible and extremely disappointing especially when I had to take off time done work to be home for the install and there’s no heads up or quick response when the agreed upon appointments don’t occur. I will have taken off three days by the time this is all said and done. When I tried reaching out to speak with someone above the supervisor, it impossible to reach anyone because no one answers the phone and instead you have to enter in a persons name and instead of them answering, you get voicemail and they don’t return phone calls. I could’ve saved $3700, 3 days of PTO and all the headaches. Don’t waste your time on Parrish! I’m hoping that someone there will see my review and look into their process so that no one else has to go through this.
