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February 2024 by Laura P.
I come to this Petco because it's closest to my house, and they have proprietary dog treats that they keep in a buffet type section that my dog really loves. She is a very picky puppy and doesn't like most treats, but she loves Petco proprietary treats. They were having a great sale today, they had their holiday dog clothes on sale For $7.99, normally $25. I got my dog a beautiful dress. I also got her a wonderful toy. The prices are good. As I said, in my last review, their shelves are not so good. They're always out of a lot of stuff. I raised my review one star because I got excellent customer service today from Mateo.. He took the time to look for the things that I needed and find me the best deal possible I really appreciate customer service. Petco, you have a gem of an employee with Mateo.
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January 2024 by Tamara
Ashley the trainer has changed our lives
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January 2024 by Mark H
Bought a marine fish. Store manager would not accept a return and replacement after fish made it only 4 days! Other fish survived. I should have known better and will only go to LFS so as to not buy another sick fish. Don’t buy fish from Petco!
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January 2024 by April Sanders
The guy that helped us. I think his name was Ryan, made the experience of purchasing the overpriced dog food a great one.
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January 2024 by R M
I recently use Petco to purchase Cosequin Minis 45ct soft chews. I checked their website the cost was a "normal price" of abt $16. Only rated a 4 Star since I live in Georgetown & this is the closest Petco. Thank you Petco, you're greatly appreciated. I normally shop at Petsmart in GT for my dogs needs. For some crazy reason their price for this EXACT item went from average $16 or so to an astonishing PRICE INCREASE of $54.99!! Ridiculous. The package now is equipped w/a sensor. I'm sure because of the price.
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January 2024 by Perry Giuffre
Staff was very helpful.
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December 2023 by April S.
This kid was Super helpful and an absolutely amazing employee. I've been to this store so many times and have NEVER had the type of customer service like I did this evening. Thank you Ryan? I hope that is his name. Either way here is his pic. Give this guy a raise and a promotion! He's a true asset to any company that hires him.
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December 2023 by Angela Ripsco
Found the Gentle Giant dog food. ? Our lab/pit mixes have become more active and are now physically fit.
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December 2023 by Rashad Malone
There were only 2 people working in the entire store that night and one was at the register. I needed filters for my turtle tank and we have a filtration system I had yet to buy some for. I was confused as to which ones to buy and the difference between the ones already assembled vs the ones you needed to put together and why 12 was cheaper than 8. Sounds crazy but when I don't ask these types of questions somehow I always end up back at the store. I walked up to the register to make my inquiry at the same time another customer walked in the door. Seeing as I wasn't in that big a rush I was gonna defer to the lady but before I could do that she, very rudely, commanded the woman at the register get her some help. The woman politely let her know there were only two of them there and the other lady was in the back. So, the lady tried to get her to assist with whatever it was she was interested in. But then the damnedest thing happened, the woman at the register told her she could wait, albeit very politely, as she had other customers who were ahead of her. Don't get that too often nowadays. Thank you for training your staff not only to use their manners but to treat all customers like you value their business. I won't forget it. And, FYI, I bought the 20 pack plus some fish, which I left in the store cuz I was so happy and had to walk back in to get em lol.
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December 2023 by Christina S.
We just finished a 6 week puppy class for our Aussie pup. Ash did a great job working with our puppy and we are super happy with the results. At graduation, our Piper girl got a certificate, two toys and a whole bag of treats. Definitely money well spent. We plan on signing up for the adult dog fundamentals class next.
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November 2023 by Justin Spaulding
I recently visited the Petco location and had a fantastic experience. The store was well-organized, making it easy to find what I was looking for. The staff, especially Christina, was incredibly helpful and friendly. Their exceptional customer service made this my favorite Petco location to visit. I highly recommend this store to all pet owners.
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November 2023 by Lee R.
I wished I had read others reviews before I booked grooming services here. Stay away!
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October 2023 by Roksana Liczbik
This was my first time shopping with Petco by using their “purchase online and pick up in the store” option. My experience was great! Super easy and quick to place an online order. Prices and promos (eg. buy 2get 1 free and 15% off for online purchase picked up in the store) made my purchase super affordable. I bought 3 bags of XS Whimzees (dental bones), two bags of freeze dried beef liver and one large bag of Beef Collagen chewing bones and all this was about $60. That’s a really good price for lots of treats for my two small dogs. The order was ready for a pick up in under and hour. I walked in and didn’t have to wait in any line. The items in a bag were correct so overall my experience was very positive. I highly recommend Petco for healthier/higher quality products at affordable prices (in comparison). Also, this location in Round Rock is very nice, clean and has a good selection of products. Thank you Petco!
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September 2023 by Silvia Marroquin
Our go to Petco since we moved to Austin. The stir is kept very clean and well stocked. It’s not one of the largest stores but manages to keep everything we usually need.
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September 2023 by Mark Pinkey
Staff is great, but they were out of stock of everything we wanted. We couldn't even find a stock location for the dog food we buy. This caused us to look elsewhere and we found that Amazon not only had all of it, but it was cheaper. Unfortunate, as we like shopping and buying it in person, but not if it cost us more money (and gas) for the same product.
