-
October 2023 by Mark Smith
I am not an account holder with Plains Capital Bank but received a check from one of their customers and wanted to pause and say thank you for the way that Adam Chong, Clem Soto and Erin Johnson (Plains Capital Bank professionals) handled a challenging transaction. I deposited a check (in which Plains Capital was the paying bank) into my bank of first deposit at Bank of America at an ATM at a local BOA branch in Lakeway. I would not recommend any BOA customer to attempt this in the future because BOA through that transaction debited the wrong customer at Plains Capital. Plains attempted to resolve it for BOA and as a result the funds wound up as an entry of error in BOA's back office. BOA's customer service and adjustment departments did not take responsibility on their end for close to a month and as a result, my business is leaving BOA. Local banks with people that have access to transaction records that can handle an occasional issue is invaluable. In this case Plains Capital put hours into assisting someone who wasn't a client of theirs deal with a large, inefficient corporate bank. Thanks for you help!
-
January 2021 by Joe Anderson
I've been banking here for many years. The staff are extremely nice, helpful, and professional. Excellent service.
-
October 2020 by PlainsBank C.
In 2018, Frank Krasovec, a PlainsCapital Bank customer, was victim to a wire transfer hack resulting in $450,000 in personal losses. Krasovec is now suing PlainsCapital, maintaining that PlainsCapital broke their own protocols when they did not confirm the six-figure wire transfers with him, the owner of the account, before transferring the money.
-
January 2018 by Maria Clevenger
Very friendly staff, always so helpful!
-
August 2013 by Robin DeHaven
No atm outside for after hours use