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May 2023 by Scott Feller
Very friendly folks!
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July 2022 by Mark Misiti
This professional Company STILL ROCKS after all these years. PoolScapes built our pool back in 2000 and luckily, haven't had many issues at all over the past 20yrs+. But if/when we do, we've received top notch responses and service as though they were trying to gain us as a new customer. That is how you maintain a great reputation for so long. Through the few freezes we've had, the pandemic supply chain and lack of quality workforce support, KUDOS PoolScapes! Todd, Tommy and the entire crew - KEEP IT UP! Appreciate all you do......M²Service: Swimming pool equipment maintenance
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July 2022 by Debbie S.
Mike was our project/construction manager for our project which was an update for a 20 year old pool. We replaced the coping around the pool, some of the limestone in the design and sanded the rest. In addition, we upgraded all the valves , added a chlorine system, and can now control everything from our phones. It looks great and we couldn't be happier. Expectations for construction these days needs to be tempered with "stuff happens" but they informed us of delays and got the job done.
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December 2021 by J K.
I thought I'd keep pretty much real time posts with getting pool finished.... 1) We asked that Mike who yelled @ the workers that I'm going to find anything to b**** about - so they needed to pick up all their trash. I yelled back that Yes that I was definitely going to "bitch"about any debris, plaster trash, or lunch & water battles/cups left on the yard. We asked that Mike not return to this project. 2) Dick - the owner - came by Friday and instructed me on how to fill the pool... Giving broad statements about how full... not letting it overflow while sleeping etc.... I assumed that PoolScapes supervise ALL aspects of the pool being finished. Dick said in 1000 pools he's fine he's never once supervised filling a pool with water. We had words and he left @ my insistence. 3) Several people asked if PoolScapes had wrapped the hose end to avoid any "etching" in the plaster that had been installed the day before. PoolScapes had not done - did not instruct me to do - I looked on line & it's a common practice. 4) We noticed that the hole for the lights on pool are too large for the fixtures and there about a 1/2" gap around them. Dock said it wasn't a big deal no one can see under the water. I asked if he would a want it on his pool? Would he like to take a photo and put on his website to demonstrate the quality and detail of PoolScapes work? He told me not to be a j**** He did acquiesce and said go ahead and fill the pool and he would call the sub to come fix either doing under water plaster (seems like bad conditions to me) or they would just drain the pool and fix it sometime in the near future. The main point is that PoolScapes claims to have done over 1,000 pools... why does it seem on ours like they have mover done a pool before.
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May 2021 by Tim Stapleton
Seems like they are currently too busy for new business. Don't even bother reaching out to them at this time.
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July 2020 by Tom M.
PoolScapes has built two pools for us at different homes over the last 14 years. Great to work with, custom designed to our desires and always impeccable service after completion
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June 2019 by K F.
We purchased a home that had a pool built by PoolScapes in 2007. Now, all pools need repairs, especially one that is more than 10 years old. Understandable and expected. We had waterline tiles cracking and some cracked coping stones. Decided to fix. When the coping was removed, it was discovered that there was no grout joint (nothing in between waterline tiles and coping -- so the weight of the coping stones was directly upon the waterline tiles, pushed so much that they were breaking). Upon research and conversations with 4 repair companies, I have learned that there should be a buffer between the waterline tiles and the coping stones. So according to these 4 companies (who did not know who built the pool) the pool was built incorrectly. To do a correct repair would be to remove all coping, the waterline tiles that touched the coping, add the grout joint, replace/retile waterline tiles, replace coping stones. Not inexpensive. When I reached out to PoolScapes to learn what the waterline tile was (manufacturer, where purchased) so I could purchase to match I was completely blown off. I explained my situation on the phone and the woman said she couldn't find the file for the pool, couldn't reach anyone who could answer my question, and wouldn't be able to have someone call me back for at least a week. It's been 6 weeks. They have my name, my number. Crickets. I'm not asking them to repair any of their work that, according to the 4 repair companies I've asked, was done incorrectly. I'm not reaching out to the people we bought our home from who most likely had PoolScapes build their pool to let them know PoolScapes may have taken a shortcut on their new pool. All I wanted was to know was about the waterline tile. I have the contract for the pool. For the cost, I would have expected the pool to be built correctly. You trust the people who it is their job. Poolscapes builds pools, so you'd guess they would do it right. I never expected such a shortcut to be taken. They cost me thousands in repairs that should have not been needed. If they built the pool correctly it wouldn't have been an issue. All they had to do was call back and tell me about a tile.
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February 2019 by G R.
Tommy With Poolscapes is very honest and knowledgeable. I always call them with any concerns or questions we have about our pool. They recommend the most economical and most reasonable things to do to keep our pool safe and maintained very well for years to come Highly recommend this company
