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October 2023 by Jesus Dominguez
We purchase materials from time to time. From the three women upfront, only one has good customer service. (The one facing the door has good customer service only) the other two not so much. Management has to do something. This is an ongoing thing!Not sure why such an attitude. ?
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October 2023 by Susana Alvarez
I came in today the lady’s in the front are rude, they over charge me I was trying to explain to them that the price is wrong I got a different price at the other location Austin txThey came out and said that the price from austin and round are not the same ?? Don’t come to this store they will charge you moreThe one at austin is less expensive
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January 2023 by D R
Purchased a fiber glass exterior front door. Do not buy one!!! The finish on the door disintegrates into small black beads that leach into the ground. Company has refused to give us our money back. The door was made by Glasscraft. I do not recommend this brand or this company.
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May 2022 by Lisa Todd
Purchased front door and two sets of French doors from Builders First Source, Round Rock and had them install them so that the doors are covered by their warranty. We reported that the front door has chip in the exterior finish and the key was difficult to go into the lock. We also reported that one of the French doors was very hard to close and cutting a deep gouge in the threshold. They sent someone out to make the repairs and in trying to fix the French door they put large scratches in the exterior finish. We have talked to this company several times since August 2021 and are told they are waiting on parts? These doors were pricey and we are very disappointed in the quality and service.
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December 2021 by Umar 2Glock
Great place to work
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July 2021 by Kirk Sammons
While I can't speak to the company as a whole, based on my experience with their "WIndow Specialist" Leno Garza and their "Operations Manager" Bill Budd, I would not recommend this company to anyone. They were contracted to do a fairly routine install of windows on a remodel in Horseshoe Bay approximately one-year ago. To date, we still have two windows with defective latches that have not been fixed, improper weather stripping, and daylight is still visible through sides of some of the windows. Despite countless attempts to have these issues resolved, we have been confronted with what appears repeated delays that can only be attributed to incompetence and a lack of attention to detail. Attempts to contact the manager, John Wilkinson have gone unanswered.
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May 2021 by Robert Fowler
Friendly staff and quick yo unload
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April 2021 by David Sanders
Very professional and knowledgeable staff!
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February 2021 by Keith Isresl
Great place to work
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September 2019 by Mike McCormick
From reading the other reviews, I really don't see the point in using this "supply warehouse." It seems like a builders last choice.
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February 2019 by Fred Dalton
Not very friendly to customers. Didn't act like they wanted to help much. Very short in their conversation. Need to work on customer service.
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February 2019 by adrian caballero
I work there.
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September 2018 by Upright Handyman & CONSTRUCTION
Found out about this company from a contractor. Showed up last Friday with list in hand thinking I could get material and the rude lady at the desk tells me they cant sell me anything or place an order. Took my info and a sales rep calls me and explains how they work. He arrive late on Monday to walk the job and put a list together of what I need. Tells me they will place the order that day and I should expect 4 days to have material available. No call or answer about the order. Next day I call and they tell me they need up to 48 hours to put the order together. Now delivery is for Monday but they promise to call with a quote the following day. following day, no response. I think this company is on a permanent lunch brake. If you don't mind waiting 2 weeks or more for your material then these guys are for you. Meantime, I have gone to Lowes, picked up the material and its half way installed.
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January 2017 by Otilio Guerrero
THE REASON I GIVE IT 5 STARS BECUZ I WORK THERE AND ALSO THEY HAVE PLENTY OF WORK. ALSO THE BOSSES ARE LAID BACK AND NOT ALWAYS ON UR A** O.T
