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September 2023 by Sunanda .k
Not satisfied with their service. They will have different answers for same questions.
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May 2023 by L. McKay
Let me start out by saying this is a beautiful facility and Nick is a wonderful man. I had a check made out to me from a customer of Prosperity. I am not a Prosperity customer. I asked if they could cash a check drawn from Prosperity for a non-customer. They said they could but they charged 1.5%. Irrespective of the check amount - they want 1.5%? Let that sink in for a minute.
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January 2023 by Russ Kinyon
Fantastic customer service. I have been a customer for 18 years.
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October 2021 by A Piper
We enjoyed completing our paperwork online and the response time for our questions was great! It was nice to be able to log everything into one site to keep track of the documents.
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September 2021 by Michele Liles
I always have a good experience with Prosperity.
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August 2021 by David P.
My experience has been awful. The president of the bank is an amateur. He says one thing one day and something different the next....very unprofessional. I would never recommend anybody do business with him until they hire a new person to run that bank, which will probably be soon.
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May 2021 by Angela Piper
We enjoyed completing our paperwork online and the response time for our questions was great! It was nice to be able to log everything into one site to keep track of the documents.
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March 2021 by Chuck Middleton
Everyone we worked with was very knowledgeable, helpful, and responsive. They kept us informed through the whole process. We're excited that everything worked so well.
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January 2021 by Kanika Yvette
I’m a first time home buyer and having Prosperity Bank as my lender was the best decision I could of made. The process was super seamless and my loan officer was very patient with all my questions/concerns I had. And quick to respond to my emails. The HOPP program is such an excellent program and I’m happy I was able to get my loan thru it.
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April 2020 by N. Abbott
Prosperity Bank, out of Houston, is trying to be a big bank but simply can’t provide good enough service for this to happen. PB is not a good bank for many reasons. Their online banking is simply a joke, their customer service phone line has limited hours, and there’s only a few branches here in town. Why would someone bank here? I had a side account with them for 2 years and never got around to closing it after having my first child. Never got around to it, huge mistake. They will watch you and will CHARGE you any chance they get. They are a medium size bank, which is the worse kind because they offer no benefits. Large banks will provide 24/7 customer service with top-notch online access and small banks can get you loans at amazing rates. A bank like Prosperity Bank does not provide anything special so today I closed my account, which even this was difficult for them to accomplish. Avoid is my advice.
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September 2019 by Kenneth Cargal
Customer service is a fail, they are rude and unhelpful. They need to train their staff better.
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February 2019 by Jarrod Stewart
Just got back from Prosperity Bank here in Round Rock, I just moved down to the area and was looking to deposit into my account. I went through the drive thru, swung around front and went inside and I must say I was impressed by this location, it was very clean, with some cool artwork on the walls. The staff was very courteous and I look forward to coming back to make many more transactions.
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February 2019 by Skuba Steve
The manager was very rude when asked simple banking questions
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June 2018 by Kelly Seaton
Great service. The ladies working the drive through this Saturday counted my coin deposit by hand! Above and beyond.
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August 2017 by Kimberly Washburn
Super friendly staff!