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March 2025 by Sara Mohamed
Very bad behaviour from the receptionist
( the manger was so nice one)
Really I have a very bad experience in this place from that worker
I will never go there again
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March 2025 by Maricela Marquez
Good place to have a private birthday party. Staff is not on top of things to assist if you need anything in the party rooms. We had kids from other parties come inside our party rooms while the kids from my party were bouncing and the staff said absolutely nothing to them.
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March 2025 by William Bonney
no wifi
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February 2025 by Md Asif
Cant really use pogo pass
Hardly any open jump passes unless you booked event.
Not recommended
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February 2025 by Melondy West
Cool place to have kids birthday parties. Giant trampolines, air hockey, arcade games etc.
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February 2025 by Juan Tamez
Friendly staff!
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January 2025 by S Moghaddam
Not professional at all! We didn’t get the service promised to us. The second Arena music didn’t work, when we asked them they said their computers crashed. Then they said can do Bluetooth from our phone and the speakers didn’t work. No one had any clue how to get the speakers on. Staff said their system was crashed from Tuesday and when I asked why this was not communicated with us, they said they learned about it on Friday. Our party was on Sunday and they still could communicate with us…. No one let us call and talk to their manager and they gave us a phone number that was for someone in charge of Dallas area and she literally said it is not her job and told us to email pump it up Austin… Such a hassle!!! And we missed the fun part with the music that kids were so excised about it!!! The air hockey table bottom was hanging from the table with wires out which was an electrical hazard. Serving in the main room was pretty slow, the server couldn’t do her job if my guests were not helping her. Not doing it again!
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November 2024 by Adam Rahman
Fun spot to host children parties like birthdays. Several bouncy structures, including large slide and obstacle courses. Air hockey table. Air conditioned space. Make sure to bring socks which are required for children. Has food rooms for groups to eat together. Ample parking.
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October 2024 by Austin McNeill
Purchased tickets online. Their hours online, yelp, and when you call say they’re open all week during normal hours. I get here and there’s a lock on the door. Have called multiple times and they don’t answer the phone. Don’t waste your time with this place.
Update: I got ahold of someone eventually and they were dismissive, unhelpful, and inconsiderate.
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August 2024 by Ashia
It was so bad. Definitely a bunch of teenagers running the show. It was very disorganized. We didn't know where to go or what to do from the beginning without asking. Lots of "workers" on their phones or playing around talking and chatting from room to room. Random people walked into or "secluded" party rooms multiple times. I had to ask several
People when to move to the next room or where our food was. The kicker was there was no pizza delivery . I told everyone to come hungry and we would have dinner but the 3 pizzas we ordered for the ultimate package was never delivered. I was very embarrassed . All they had to offer us was tiny little ice cream cups. The balloons were blown up but just on the floor. Nothing like the pictures. The decor was extremely sad. Nothing about this was worth the almost 400$ i spent. This was supposed to be his first real birthday party and it was a bust and waste of money. I would have been cheaper to rent blow up slides in my back yard and order pizza. Im so much more classy of a party planner than this so this experience was very embarrassing for me and felt like a complete rip off. Dinara was extremely professional and very sweet. She felt really bad about our experience. I got money back for the missed pizzas but really would love it all back for the poor experience. It felt like we should have just paid for an hour jump and then had a party at my house instead.
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May 2024 by Melanie “Melanie”
That big slide in the picture wasn't working for our kids birthday. Disappointed. Have a bag of ice on hand in case someone hurts themselves, party host needs a haircut.
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May 2024 by John Bleeker
I had a pretty good time for a 2 years old birthday party.
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April 2024 by Theresa Jones
Worst place ever..👎👎👎👈
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April 2024 by Addzz :33
I went for a birthday party and the place feel very dirty and ther is not much to do, but the kids had fun. I'm a bit of a germaphobe so probably wouldn't go again but I would recommend it!
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April 2024 by Sam Poulos
I've been here twice now with one of my kids for his birthday party and a party for one of his classmates. In my opinion, the two-hour party package is just right, giving kids enough time to really explore the variety of attractions but continuing to move things along. The place is also nice and clean and the staff is helpful and courteous. If you've never taken your kid here before, I would highly recommend doing so at least once. Pump It Up Round Rock rocks! ?
