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February 2024 by Kendall R.
This review is for Debbie. Debbie was kind, incredibly efficient, and overall a wonderful phlebotomist. I had a poor experience here with a different phlebotomist several months ago and was hesitant to return. Debbie is great - we need more Debbies :)
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February 2024 by Jodi Raggio
I was very worried because the reviews were horrible for this location, but I had a great experience.I did make an appt for 11:40 am, but I was afraid they might not get to me due to closing at noon. I went in a couple of hours early, used the kiosk to sign in, and was put right into the queue.I waited about 40 minutes and had THE best phlebotomist!! I would highly recommend this location.
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February 2024 by Crystal
had a 9:40 apt at 10:20 ask what’s going on and was dismissed. made another 10:30 apt and checked in. 11 asked what was up and dismissed again. waited almost 2 hours and they did not want to do half of the requests. . .. poor service , will not be back.
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December 2023 by Jess R.
Went in as a walk-in. Only waited a few minutes. Reason for low rating: phlebotomist does NOT know what she is doing. I have never lost this much blood doing lab work. The pain was horrible.
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November 2023 by Barbara C.
I won't be going back to this lab. They didn't follow the doctors order for ALL the lab work that was requested. They only did part of it. I can't get medication refills until the doctor gets labs, which she didn't get thanks to Quest being so sloppy!!! Will be going to CPL for future blood work.
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November 2023 by Madison Webb
Normally I have no issue here. However, I’ve never seen the office with less than 5 people i it. I love the shorter Asian woman, can’t remember her name but she’s hilarious and SO sweet, talks you through the whole thing and moves quickly. Same for the male that works there. Today I checked in at 8:45 online and my name never showed up on the board. I waited 50 minutes watching people come in and get called back without ever being acknowledged by the staff. I finally got up to ask the second woman there if my online check in came through since I’d been waiting an hour. I didn’t catch her name, African American with leopard glasses. She gave me unnecessary attitude, told me there were only two people there (duh I can see that) and didn’t even bother to ask my name to check. Just swiftly dismissed me and said they’d call me in a minute when all I was doing was quietly asking if I’d been properly checked in knowing full well they were busy and I had made an appointment for 8:45. I’d never seen that woman before but I certainly wouldn’t want her drawing my blood.
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November 2023 by Kathy Pham
Absolutely the worst lab, I dropped off my 3 samples at the lab on 10-16-23. Average time for results is 3 days. Registering for the online service to get your results is a waist of time! Also trying to call to get the results a total waist. No option to talk to a live person Finally called The URGENT CARE that sent me to this lab on 10-20-23. They had only one of the three results. Today is 10-24-23, this is 9 days after dropping off andSTILL NO RESULTS AND NO WAY TO GET THEM!!DON'T EVEN KNOW IF THEY LOST THEM!!!TERRIBLE SERVICE!!!
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November 2023 by Patrick John
Couldn't find my lab request called my doctor right after and they confirmed it was sent. Had to wait over an hour and lost my place in due to them not finding it. horribly incompetent do not go here
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October 2023 by Jemiah F.
Chose Randall's location...tech was really nice. I didn't have an appointment and only waited 20 mins at the most.
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October 2023 by Gini Hankins
Horribly slow and they don't prioritize correctly. Taking back walk ins that arrived at the same time as I did when I had an appointment. And no, I was not late for my appointment that would excuse that
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September 2023 by Faith Remmert
AWFUL. I haven’t been able to get an appointment 4 days in a row so I decided to walk in. I WAS THE ONLY ONE. No service.Someone else comes in and they get instant service. They didn’t have an appointment either. There has now been 2 more instances where I’m the only one and still not helped.
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September 2023 by Carolyn Lindsey
The phlebotomist was very nice and helpful when my daughter standing lab order wasn't there. She helped me to get in contact with the doctor office, which was very hard, and got the nurse to fax over my daughter lab order.I appreciate her for doing that, because she didn't have to. She is also very quick in getting you in and out. Thanks
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September 2023 by M G
Do not go here without an appointment. Going as a walk in is horrific and you will get extremely upset. I understand why the wait is this way but they should not accept walk ins when the wait is 3+ hrs. I have watched more than one adult have a tantrum about the wait here.
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September 2023 by Anthony C
Phlebotomist were really slow. They averaged 2 patients per hour for the two hours I have been waiting here. I ended up finding an appointment online, but the system was unable to find me because I already checked in as a walk-in. I called the quest line and the representative was also unable to assist in switching me from the walk-in waiting list to the appointment list.
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September 2023 by Faith N
AWFUL. I haven’t been able to get an appointment 4 days in a row so I decided to walk in. I WAS THE ONLY ONE. No service.Someone else comes in and they get instant service. They didn’t have an appointment either. There has now been 2 more instances where I’m the only one and still not helped.