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February 2024 by Michael Lafaver
Never had a negative experience here. Tellers are always kind and prompt, and I'm able to do my transactions in a timely manner
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January 2024 by Lorina Meeks
When I first heard about this bank I heard good news! I did some research on it! The staff and the manager introduced themselves to me and made me feel like home! They welcome me with open arms! I will put my money into this bank! I will continue to keep saving!
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November 2023 by Taylor W.
Banked with RBFCU for several years with a multitude of small, inconvenient, but not critical issues, until recently. My account was hacked and when I presented the issue to them, they stated they would prevent further withdrawals and work to reimburse me for the fraud. Two days later, a further four fraudulent transactions went through. I had to bring these further fraudulent actions to their attention. They reimbursed me, then pulled the reimbursement. Then gave it back. Then pulled it again. They sent a different debit card. I suggested opening a different account to prevent further fraud. They sent a second card. I waited for 9 days for the card to arrive with no access beside a drive to their nearest branch. Further, my fiancee attempted to deposit a check, in my name, into my account as a gift. They locked me out of mobile banking permanently because their algorithm flagged it as unusual. She cancelled the check after that, and I switched to a different institution. I have been without access to my money for nearly 2 weeks because of their ineptitude and carelessness. Bank anywhere else. Save yourself the headache.
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November 2023 by Robert & Caroline Romo
I've been with this bank for about 5 years now.great service and nice staff.
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August 2023 by Jeffrey Higgs
I have been looking to refinance an auto loan and figured id try Rbfcu. Immediately walked out when i found out i have to video call someone to open an account/talk through options.Not the kind of banking I personally want to be a part of.If you don't have a person i can talk to face to face, I don't want any business banking here
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June 2023 by D M
These people don’t know what they are doing. Useless not helpful at all. I don’t recommend. Had me back and fourth to different departments. I’d give them zero stars if possible.
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May 2023 by Esther
Unfortunately, at least my experience with this bank cannot be trusted. I rented two safe deposit boxes to store important things and the day I decided to take out my clothes and close the accounts in the boxes, I realized that some hoops earrings and a blue cameo pendant had disappeared. that day I decided to remove them and close the accounts of the two boxes; I could not believe it. When I arrive at my destination, I check the photos of the other cell phone where I took photos when I saved them and indeed guards were there and the two pieces disappeared. I cannot complain since at first I was reluctant to accept it. but they can also say that I took them out and that I am lying. but I'm sure that's the reality. Is incredible!
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November 2022 by Hannah Tucker
I would rate 0 stars if I could but that's not possible so they get to have one, good for them... I have only ever had problems with these people, multiple times I've been given incorrect information regarding my account, I had so many problems paying bills online that my credit score has suffered immensely from this. Management is apparently not on site and they don't ever get back to you. I gave them 2 weeks and nothing.... I did not feel valued or noticed in any way whatsoever by this institution and if you want someone who handles your money with care I suggest you go somewhere else. DO NOT RECOMMEND RBFCU
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October 2022 by Pedro Cartagena
Great service and customer service, friendly and curtious
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October 2022 by Tom
disappointed that they now charge their customers with accounts a fee of 5% (used to be free) for the coin counter next time i'll bring em in rolled and another thing don't plan on a short and simple call if you have to get hold of them it'll take at least 25-40 for anyone to acknowledge you whatta joke
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October 2022 by Steven
disappointed that they now charge their customers with accounts a fee of 5% (used to be free) for the coin counter next time i'll bring em in rolled and another thing don't plan on a short and simple call if you have to get hold of them it'll take at least 25-40 for anyone to acknowledge you whatta joke
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September 2022 by phil smith
Just a horrible experience with this bank and its fees!!! Slowest bank ever!!!!
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March 2022 by Clay S.
Rickety Brookes now refuses to send my VA, Social Security and Military retirement to the same bank they sent $12,000 on March 30th. What waste. Stay away
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December 2021 by Magali Hernandez
Rude and not cooperating, didn’t want to cash my check and I’m have been an member for many years, don’t go here
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August 2021 by Jim Keeling
Everyime I call,any branch, they all have same #. Your on hold for 9 minutes! What the heck? All my other banks, no more than 1 minute! Hire some people!!!
