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March 2024 by Gelecia Lawson
Everytime I come here. It's always pleasant. They keep you informed every step of the way with your vehicle. I wouldn't trust anybody else with my vehicle repair but them
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March 2024 by Chris Newby
Very unhappy with my Round Rock Collision experience. Dropped off as an insurance claim for 2 curb rashed/ bent passenger side wheels. Repair took two months which is ridiculous itself, but they returned the truck with paint splatter all over the opposite side drivers wheels and my Lexus has a death wobble at 60 mph. When I picked it up, I though the black paint on the wheels was just brake dust so didn't think anything of it since the other side was the repaired side. After a couple of washes, I realized it was permanent. Contacted my service rep and he said he was going to refer it to a different guy. Both of them blew me off. Tried to contact many times, with no response. In short, horrible experience with both the quality of their work and their customer service. I went there because it was the only Lexus authorized shop. Go anywhere else.
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March 2024 by Marwinn Salcedo
Had the pleasure of working with Veronica Rodriguez on my 2016 BMW 320i. Had an incident with front bumper damage due to hitting a racoon. Work done ended up being great and meet my expectations and was able to get a front license plate holder added. Only issue was a bit pricey and maybe took an extra week long but Veronica kept in communication with me throughout the process. Would come back if needed but hopefully I don't need to... *fingers crossed*
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February 2024 by Monica Stefek
We were very pleased with the excellent service we received at Round Rock Collision in Dec of 2023. Veronica was very professional and caring…she was very prompt with her response to our questions as she stayed in touch with us anytime we contacted her during the process.We were pleased with the repairs to our Highlander from a hit and run incident and are happy we chose them to take care of the body work on our vehicle. We highly recommend them! Thank you for your exceptional service!
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February 2024 by Zabiullah E.
These people are bunch of scums, if you take your car here you'll regret it, takes them over two months to fix it. They are expensive, and they tried to fix my car from hail damage, there still dents seen, and added scratches to my car!!!
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February 2024 by Zane z
The experience here was so positive. You work with one person throughout the process. They coordinate and communicate well with the insurance company. And they proactively kept me informed throughout the entire thing. I can't say enough good things.
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February 2024 by La'Tonya Boudoin
Round Rock Collision has always been my go to since early 2000. These guys have always done an excellent job in ansld out. Chris and Diana along with the rest of the crew made sure they handled everything accordingly and kept me in the loop with everything that was going on. I was so excited to see my car back in her original form along with it be shiny and clean. Love love love them and it's the only way to go.
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February 2024 by Michelle Lynn-Sachs
Gabe and the other staff at Round Rock Collision Center were incredibly helpful. My car was towed there after an accident and they were incredibly professional, communicative, and just gave me the feeling of wanting to help. They gave me advice based on their past experience that was very helpful. Hope not to need a collision center again, but if I do, they're my choice for sure.
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February 2024 by Lynette Carr
For 3 months after the hail storm rendered my car undrivable, I got absolutely nowhere with getting my panoramic sunroof replaced. I finally called directly to the collision center next to the dealership, and the manager spoke to me directly, and immediately started the process of getting my car repaired and ready to drive. Her name is Michelle Perry. She kept me in the loop on every move during the process. I was very pleased with the outstanding job that was done with my car. She even arranged for me to go next door and have my car inspected. It has not been driven in 4 months. I had to have an inspection before I could get my registration. She made that so easy for me. I will recommend them to anyone who asked me. Thanks again, Round Rock Collision for helping me through this process, and doing such a nice job.
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February 2024 by Line Traore
Very professional and knowledgeable. Time management was good too. My car looks like nothing happened to it .
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February 2024 by Bhtk
Just had my repaired completed, Russell Bissett was awesome in communicating all the updates. Also the front end reception were great too. Fully satisfied with the service and work, thanks a lot !!!
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February 2024 by Jennifer Clark
Looks brand new. Won’t take my Toyotas anywhere else for repairs.
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February 2024 by Svetlana Frolova
Gabe was my advisor and made the whole process of getting my 2023 BMW X3 fixed seamless. He was communicative, attentive, and extremely helpful. He worked with my insurance (AllState) and there were no issues. I highly recommend Round Rock Collision Center. These guys know what they are doing!
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January 2024 by Christopher M
Although the repairs took much longer than I hoped due part supply issues, I was ultimately happy with the work done, and the car looks great. Management worked with me despite the inconvenience and my estimator was regularly communicative with updates.
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January 2024 by Shelly Singer
Great staff!
