-
December 2023 by Terra A.
Yesterday was my first visit to Round Rock Toyota Service. Overall the service was really top notch. Scheduling very easy and fast. The shop is UBER clean and automated and comfortable lobby with free WIFI for waiting. Personnel from start to finish were polite and helpful. I went in for my car's regular recommended service maintenance as it was still under factory warranty. Kudo's to Alex Loving who helped me find my cell phone that had dropped between the seats. The shop was very busy, but Alex was kind , patient, and showed no sign of being inconvenienced. Thanks again, Alex! Alex explained the services that were completed, advised the "watch" spots for which I should be aware might be coming up in the next year or so. No upsell - just got the job done. Only removed one star due to the time it took for the service. I arrived at 11:40am for a noon appointment. Out the door at 2:30pm, which was about twice as long as I am used to from my old Toyota services done in San Diego. Still, I had reserved the extra time so it was not a big deal. This review is for only one first-time experience and there will be others in the future. For this first time at least, I would fully recommend.
-
December 2023 by Chantal T.
Do not buy the service package here. So I bought the 5 years service package from Toyota and today I brought my car in for routine service and they recommended to replace the air filter and they said they will only cover at 30k miles in my package and my car is only 25k miles, what the hell? What the point of buying the 5 years package for and they won't replace it when it's needed? Do not buy the service package here.
-
November 2023 by Deborah Eichman
My last experience last summer was not a good one. But Shawn M changed that. He recently helped me last week in November and went above and beyond. I appreciate his patience and knowledge and kindness. My family lives out of state, but I felt shawn had my best interest. Thank you.
-
November 2023 by Charlie M
I went here yesterday, for my first time, for routine maintenance. There was an issue with my Toyota Care Plan that I purchased in another state. However, Lawrence quickly rectified the issue in a professional manner. Even better, I was able to make a same day appointment and the service was fast. I will be back. Very happy with the service.
-
November 2023 by Alfred Nivedh Manivannan
I drive a 2014 camry.The service itself was great. The 120,000 mile service package (literally only spark plug replacements) was extremely expensive and borderline entering scam territory. They started working on my car immediately and I waited 3 and half hours, they had asked me to pay $860 (I was able to talk the gentleman down to $550).This is for an oil change, rotating tires, and changing spark plugs. Each activity should take no more than 15 min with the equipment they have. The service person himself said that it would be ready in an hour and a half. He also thought I was uneducated and told me changing spark plugs were a $500 dollar service because they needed to "tilt the engine" and the spark plugs were "hard to access", these misleading statements were said to me to make me believe it was a harder task than it actually was. I love the toyota brand, and I love their cars, I have never thought that their service would try to stiff me like this and not even try to sound believable.
-
October 2023 by E Stinson
I am very impressed with the staff at facility. I drove to the dealership from two closer Toyota dealerships near me, one on 5 miles from me, and I will be going back. The employees were welcoming and friendly and I could tell based on the interactions I viewed with other customers that this isn't just a one-off. I felt confident in what I was told about my vehicle and will certainly go back for upcoming service. Zack was outstanding and I definitely want to work with him again the next time I visit.
-
October 2023 by Brooke Jones
This is for the Service Department- Toyota does a great job calling me for appointment reminders when my Toyota Care services are due. I can easily call and make an appointment, even same day if I need to. The Service managers/front office are always very friendly. They are quick with check in and performing the services. They have a very nice lounge with WiFi that you can relax in and work while you wait. Added plus for actually sending me a video walk around of the safety checks on my vehicle with the maintenance tech speaking to me about how my brakes look etc. too awesome!!! Thanks everyone.
-
October 2023 by Laura Powell
The service center, although busy with the recent hail storm made me feel like 1st priority. I was greeted with smiles and treated professionally. Ms. Robinson (service dept) was kind, gave me a timely estimate, took time to answer my questions and showed her dedication to service excellence at every step. Thank you Ms. Robinson and the entire service dept team for all of your hard work.
-
September 2023 by Robert Gortarez
Spotless facility, Great service and friendly staff. Easy process to authorize services via my phone. They even sent me a video of them completing the work. Highly recommend Round Rock Toyota service department.Services: Tires
-
September 2023 by Lee “Lee Fitz” Fitzpatrick
I recently scheduled my 2021 Toyota Tundra for oil change/maintenance. Once I arrived, everyone was very attentive and helpful. They set me up with an Uber to get back home. I received progress reports and they let me know what needed to be replaced. It was very fast, about 2 hours, and I was very impressed by their professionalism. I actually live 5 hours away, but I prefer to do my car maintenance here at Round Rock, while visiting my son, instead of my hometown in McAllen.Services: Air & cabin filter replacement
-
August 2023 by Robin Painter
Excellent service and fast turn-around. I brought my van in a day earlier than my appointment because it was the only time I had available and there were able to get it done a day early! They also paid for my Uber to get back home. My service rep was also kind and helpful. I highly recommend Round Rock Toyota for your vehicle service needs!Services: Auto engine diagnostic
-
August 2023 by Jose Luis Lopez Reymundo
They changed the radiator to my Toyota Highlander and the fan was loose which caused it to damage an air conditioning hose and now that I'm on vacation at the beach I don't have air conditioning. I am dissatisfied with the service of Toyota Round Rock.Service: Air & cabin filter replacement
-
August 2023 by Nicky Williams
Brought my vehicle in for routine service, service department was excellent!! My vehicle needed a part not in stock the advisor ordered the part and got it in the next morning. They were able to finish the job in no time while I waited. My service advisor Juan was awesome at explaining everything. I will be back for all future services on my vehicles.
-
August 2023 by Regan Waller
We ended up having two tires go flat pretty late at night. Shawn Masomian, the service representative, worked with us to get the fix completed in a timely manner. He also managed to find us a deal on the tires because of a return. It was an excellent experience. I would definitely work with this dealership again.
-
July 2023 by Latrice Hawkins
My experience was great from beginning to end. Service advisor Nicole, did an excellent job of reviewing services to my vehicle in detail. She ensured quality and prompt service of my vehicle.Services: Air & cabin filter replacement
