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January 2024 by OTTO GOMEZ
Hand down the best and hassle free car buying experience I have ever had. Fidel Martinez is courteous, professional, and answered all our questions. The showroom is clean and has a great customer waiting area. Coffee was very tasty! Highly recommend this place.
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January 2024 by donovan barnes
Jordan Chandler was most helpful with a car transaction i acquired out of state. He was able to go above and beyond to ensure great delivery of the car. He treated me well and answered any questions I had.
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January 2024 by Carmela Stearns
From my first phone call with Jason to the one I just had with Wadi, all my questions were answered with a personal touch.They seem to actually care more than simply making a sale.Plus, there is a super Sweet KIA Kat who greeted us each time we were on the dealership lot. Made the experience even more personal.Looking forward to enjoying our Telluride!Thank you
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January 2024 by Harvey Ryan
Jerry and Fidel were great as always. We've been buying from Kia of Round Rock since 2016, and we've never had a bad experience. We tell everyone we know about our great experiences. Keep up the awesome work. Thanks!!!
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January 2024 by Heather Ashdown
We had a great experience here from the moment we stepped on the lot! We worked with Clarence who was awesome and helped us find the perfect car! He was very knowledgeable and made sure we understood all the fancy features of the car.Kendall was also great! He made the final steps of our purchase quick and easy!Thank you Kia of RR! LOVE my new Sorento!
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January 2024 by K S
ZERO STARSDO NOT come here for an oil change THEY WILL WREAK YOUR CAR! At 11 AM Was told the oil change was going to be completed at 1pm - At 2:35 PM the technician informed us the car was wreaked into a WALL from a Kia Technician leaving the car IN DRIVE to “air up the tires”. We had to follow up ever hour for 3 hrs until we heard back about a rental car. Has been 7 days since the incident and no update.
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December 2023 by Patrick McCarthy
My salesperson Michael was amazing! Got us all taken care of and in a new car. Would highly recommend him to everyone. He got us the best deal possible. I really appreciate all the help he gave us. We are definitely customers for life.
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November 2023 by Frank P.
The young Service Lady here was great, I only wish I could remember her name! I highly recommend the Service Department
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September 2023 by Matt R.
So.... Y'all got hit by that massive hail storm last night, my question is will you still be charging over msrp on those hail damaged cars? Haha karmaReply to Brandon: uncharging stupid protection packages to your customers is not doing a community service. Good dealerships allow the customer to choose these add ons. Crappy dealerships like yours pushes them on people. You know interest rates are high right now, zero discounts on sale price and then to add injury you force protection packages. This is gonna come back to bite you when those people become so upside down on their vehicles that it completely takes them out of the future market because used market is crashing. Anybody reading these reviews, do yourself a favor and contact other dealerships within 300 miles. They will sell you a vehicle with zero add ons. Don't buy hail damaged repaired vehicles
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September 2023 by Emma Coombes
I really appreciate Fidel's help with buying my Sportage. He was very knowledgeable about all the bells and whistles with this very complicated car. He was very kind and patient with me while I was having a hard time making a decision. The car is absolutely perfect and I'm thrilled with my purchase. I've been recommending Kia of Round Rock and especially Fidel to everyone.
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September 2023 by Steve Russo
Shout out to Kia of Round Rock. My brand new car had a major computer glitch causing the car to be inoperable. With the high sales volume, getting service is a challenge but the sales and services team worked to do whatever they could to address the issue. Thankfully ?? the Sorento appeared to resolve the issue without service. Although we aren’t comfortable yet with a drive out of town, we are comfortable knowing we purchased from a great dealership that listens to their customers and does whatever it takes to support them!@watchfuleyeinvestigation
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September 2023 by Nicole Steward
I don’t normally leave reviews but the experience at Kia of Round Rock was top notch. My salesperson, David, went above & beyond to make this experience as smooth as possible. I had already been to 2 dealerships by the time I got to him & was about done with car shopping that day. He was great to talk with- wasn’t pushy at all. He listened to what I wanted & worked hard to deliver on that. In the end- I left with a Kia SUV that I am so happy with! The finance department was a breeze too & worked to get me in & out. There was barely any wait time. Kenneth, in finance, was a pleasure to deal with. Thank you guys for everything!
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September 2023 by Bianca Zuniga
Jose was the best! His customer service skills are 10/10! We felt super comfortable with him and he made the whole process as smooth as possible!! Definitely recommend him if you’re in the market for a new vehicle :)
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August 2023 by Brian M.
Do not use them...constantly upcharging...and never leaving you alone till you say BBB...never buying from them again...
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July 2023 by Audrine M.
This service center is my go-to place to service my Kia Telluride. Their staff is extremely professional and helpful. During my recent visit, the service staff assigned to me even gave me an additional discount apart from my coupon discount because my car servicing took a while. Well, it wasn't their fault they had a backlog since it was the weekend. Their facilities have wi-fi, comfortable seating and coffee so it's a comfortable wait. During my previous visits, I used their complimentary car rides home while my car was being serviced. When my car was ready, the center texted and even arranged for a complimentary pickup to the center. My only issue with the center is that it's a pain to get an appointment. There is a long wait time. I had to wait for nearly 1.5 months for this service appointment.
