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April 2024 by Rick Reyes
The customer service was great. The place was just dirty and in need of a lot of maintenance. Very run down.
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March 2024 by Joshua Salazar
I liked the hotel, it was nice, rooms need to be updated a bit but other than that it was a nice stay.
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March 2024 by Sherman Willis
We have stayed at quite a few IHG properties for many years, including at Holiday Inn, Holiday Inn Express, Candlewood Suites, Crowne Plaza, and Staybridge Suites. The hotel quality can vary, but Staybridge is supposed to be on the nicer side. Not at this location. We recently stayed at this Staybridge on vacation in 2 suites for 2 nights while visiting the big 4 Texas cities. Overall, the property was dated (the wallpaper near the elevator was held together with what appeared to be packing tape), and the rooms had water damage from poor quality materials used near the bathroom. The 1st floor room was okay despite the poor materials used near the bathroom. However, the 4th floor room was not air conditioned, highs reached 80 degrees while we were in town, and we had to open the windows at night (and hear the freeway traffic and smell someone on premises smoking weed outside from down below -- we looked outside the window and saw who it was). The air conditioning was not repaired during our entire stay despite promises from the staff to get it fixed and/or move us to a different room (they were sold out and there were no other rooms available). Also, we saw the breakfast staff get into a verbal fight with a customer for closing down the breakfast 15 minutes early, as he advised that he would get in trouble with management for staying open too late. Although we received a $200 credit for the non-air conditioned room and the front desk attendant who checked us out was nice and apologetic, the experience was totally unacceptable. Staybridge is usually a step up from other IHG properties, and the other properties that we stayed at before and after this hotel were in much better shape than this property. We will not stay at this location again.
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March 2024 by Angela Perry
We were in town for a soccer tournament and the hotel was about 15 mins from the fields. The customer service was good/friendly staff and the free breakfast was great. The food was fresh and hot.The reason for the 3 star is because our first room didn't have a mattress on the sofa bed, they handled it great and gave us another room. Sadly, that room smelled of cigarette smoke and it was awful. We told the front desk about it so that they didn't charge us for it, but it made for a rough stay since we are not smokers. Had to come home and was EVERYTHING to attempt to get the smell out. We all know how hard it is to remove that smell.
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March 2024 by EA Pittman
I enjoyed my stay here, and it is totally worth it.
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February 2024 by Dayanara Navarro Rodríguez
The stay has been a wonderful experience?
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February 2024 by Melinda Hipp
Was a little surprised but all the great reviews. This place needs a little TLC if the lobby, carpet and floors. Floors needed vacuuming and around the elevator bays are super dusty. The rooms seemed nice and clean although there was old food left in my fridge. My first set of keys did not work
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February 2024 by Areliz Garay
100% recommended excellent service ☺️
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February 2024 by Jasson Gonzalez Mendoza
Beautiful, recommended to ?
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February 2024 by Germán Garcés
Warm room for the
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February 2024 by Katherine Gonzales
Excellent service, beautiful room and cleanliness, I really liked
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February 2024 by ELBA RIOS
I loved it, very clean and comfortable place!! I will be
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February 2024 by Jordelis Esquivel
Visiting these Suites I guarantee that it is one of the best experiences you will have. The attention, the atmosphere and mainly the hygiene in everything are highly recommended. Nice to meet you
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February 2024 by Cecilia Quiroz
Excellent place to go on vacation with your loved ones and friends.
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January 2024 by Guillermo Garza
Very clean. Fresh
