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December 2023 by Cheree R.
This place is a scam!!! They are running a scam!!! They try to make customers uncomfortable and accuse them of doing things they don't even attempt!!
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December 2023 by Chris D.
FRAUD FRAUD FRAUD! Their store is doing some shady stuff. I went to get a refund for some sunglasses at the store in downtown Austin that I purchased in Las Vegas. The store in Austin stated that she talked with a manager in Round Rock and they claimed that I went up there and already received a refund, but they still ended up letting me keep the sunglass??? I still had everything in hand including my receipts. Oh, I live nowhere close to Round Rock and there is no credits/refunds transactions on my credit card. They also said customer service was the one to issue the credit when I was allegedly in the round rock store. When I was at the store in downtown Austin, and we talked to their customer service again, they said they don't have access to the stores systems to be able to issue the credit. When talking with the regional manager she kept saying "I can pull the cameras" as if she expected me to back off. I told them, "please do, you will not see me on the cameras at all and I would like this to be fully investigated". I will be pursuing this further since I feel profiled and talked to as if I was committing fraud or something. If I was someone who was trying to commit fraud, as they made it seemed, I would back down, but that will not happen since I know that was not me they refunded as they are claiming.
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July 2023 by Marija Dajkovic
They are the most rude people ,i've ever meet
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June 2023 by Sreedhar K.
The customer service experience was extremely disappointing. I felt pressured to buy a product because my child accidentally touched the glasses. Despite not noticing any scratches on the glasses, the salesperson insisted that there was a scratch. They failed to provide evidence that the scratch didn't exist prior to my child's touch. To make matters worse, the manager named Iris was unhelpful and spoke harshly to me when I requested the customer number, even scolding me in Spanish about this with other customer .
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May 2023 by The BabyRose
Went to walk in the store at 12:30 and a older long hair blonde lady walked up to the door on the phone at the same time as me and locked it as I was reaching to open the door. Horrible experience considering I was going to spend $100+ on sunglasses for my mother. That lady needs a new job.
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January 2023 by Minnie Rogers
Their manager Shannon, customers and employees alike.
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January 2023 by Ernesto Del Sol
The employees where great. My problem here was the manager by the name of Shannon. Not only was she rude to me but she was being absolutely unacceptable to her employee assisting me. Neither me or my family will be visiting again. I will not partake in a business that doesn’t care for their employees.
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January 2023 by Sele_ Alejandra
I will not be going back. I entered the store to look for a new pair of raybans; while I was there there was 2 employees on the sales floor one being the manager Shannon. The other employee was helping another customer. Management didn’t bother asking if I needed any help. Immediately after the employee was done she was really rude to her employee and disrespectful. She directed that employee to a different task and another employee walked out and her and the manager were gossiping and again didn’t even bother to ask me anything. Felt like a very toxic work environment and poor customer service.
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January 2023 by Ezequiel Ramos
The employees here are AMAZING. But there is only one problem that stuck out to me and it makes me never want to come back to this location. Shannon the manager. The way she treated her employees so poorly make me think that she lives alone and she has 20 cats. Her voice reminds me of 2 cats getting their balls stuck on a chain linked fence. She made feel uncomfortable with her racial comments to me and my friends saying that there was no way we could pay for ray bands and calling me words like “beaners” and “wetback”
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January 2023 by Doge
if you ever wanted to know the worst place to go. this is it. i can definitely say that the manager is completely fat phobic. i never seen my friend so upset by the way shannon the manager looked at her. i find it disgusting.
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January 2023 by Ethan Gustavo
Bought a pair of glasses here a few weeks ago. I came back in to ask a couple of questions about the glasses I bought and the manager made me feel like I was a nuisance. She was on her phone texting while I was talking with her. I believe her name was shane or Shannon. Please fire her. She is very unpleasant and bad for business.
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January 2023 by Madgorilla 99
The customer service was was terrible and the manager is a disgusting thing that likes to discriminate customers and there staff
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December 2022 by Eduado Gonzalez
No pressure shopping nice sales associate.
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October 2022 by Jessica Mina
George was so helpful and patient. Thank you!!
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October 2022 by Alan Henkelman
Excellent customer service and selection!