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June 2023 by Shantel Chester
Please be aware!! This school is very unorganized and as a parent of a three month old baby that not the type of environment any parent would want to leave a infant in.My son who is three month old was rejected due to the staff enforcement of a 10 am cut off time! It was 10:35 when I arrived to drop him off. Being that it was only his second day and as his mom I advised the staff member jamie who stood guard at the door that I was misinformed by the staff and was advised that I could bring my son in as long as it was before 11 am. I advised the preschoolers director Jamie that I had no prior knowledge about the strict cut off policy she was enforcing on me. Ms. Jamie proceeded to aske me if I had been to download an app that allows the school to communicate with staff and receive daily updates because the school had sent out a reminder of the 10 am cut off time to all parents the night before. I advised Jamie that I was not made aware from any one from the daycare to download any apps. So Ms. Jamie pulls out a paper and hands me the instructions to download the app. After I was given the instructions for the app. I asked Ms. Jamie if my three month old baby boy could please be allowed to go to his infant class because Clearly I was unaware of the rules and needed to go on a job interview and that I now that I was made aware of the 10 am cut off time I would have him to school on time. Ms. Jame told me no he could not come in because she had go follow the rules.My issue with this school is that as a mom. I get it they wanted to enforce the rules but as a new parent in the school I noticed no one wanted to take accountability for the mistake that was made when my infant baby was Registered. The staff Clearly didn't enroll my son correctly and sure as heck didn't go over the day care rules with me.My three month old baby should have never been turned away. The staff should have acknowledged the misinformation that was given to me as a parent. That would have been the right thing to do.but instead out Jamie turned us away.If the staff at the school won't take accountability for the small miscommunication then that let's me know that as a parent of a new infant child they will for sure not take responsibility if they were faced with a accident or emergency with my infant.It's a big red flag and I hope all parents really do your research prior to leaving your kids with this school.I disenrolled my son today because of that reason.Be careful parents.
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December 2022 by Harinder Singh Johal
The Children’s Courtyard of Round Rock at Gattis School Road. Good day care center in the area for children.
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December 2021 by Marie M.
My experience with CCY has been awful. Children are neglected and most of the time they aren’t even paid attention to. A lot of the competent teachers have left because of how unprofessional this company is. They are for profit and do not care about your child nor your child’s needs. They want to put up a front to look “good”. I NEVER write reviews but this one time, I believe it’s necessary. The staff is unprofessional, not friendly nor trust worthy. They like to cover things up or sweep them under the rug. The administration just sits around gossiping and micro managing other staff. The children aren’t changed every two hours like they’re supposed to, they aren’t redirected (instead they are shamed and use a form of fear to change their behavior), a lot of the staff are in a full classroom with minimal assistance, and there have been times where teachers get sick and are forced to stay at work. They’ve had MULTIPLE covid cases and not a word was mentioned. There are even occurrences where the staff will walk around without masks. They claim to be a school with a legitimate curriculum, but they are not. The curriculum is mainly composed of playing all day and not dedicated to teaching the kids anything important for their age groups. It’s an expensive daycare that doesn’t care about anything else except running their business. Please consider taking your child somewhere else.
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December 2021 by Brittney Kay
I do not recommend this school, I had a friend that works there on top of my kids attending and she overheard one of the infant teachers tell a baby to shut up. They’re always forgetting to give something back but quick to ask for they’re money. They let the kids do what they want including bullying. I couldn’t let my kids go back.
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December 2020 by Kaszyna Zakrzewski
Wish I could give 0 stars but one it is..Teachers and management always have a bad attitudes. very disappointed and had to pull my kids and find a better safer place. Unbelievable how when we started my son always was sent home with an incident report from another child hurting him. Yes boys are rough but it was on going and at his new daycare we have been with since the summer he has had 0 scratches/marks or complaints. The last straw is when he said a teacher hit him yes he was 2, but like I said nothing bad since we switched school so clearly he was NOT the problem. I think this place should not be open clearly I am not the only parent who has had to deal with this mess. All was well with the pre kindergarten school until my daughter was in a group of kids someone said something bad she repeated (yes she was dissaplined at home for it because we don't say mean things.) But the issue was a group of 5 kids and she only got suspended? Later i found out it was due to whenever a teacher was walking up that is when she repeated. Like I said she should not have said anything but she is a child and children learn. Even after voicing my complain all the children involved should be sent home for the day but I was ignored. I tried to call manager and speak about it she was dodging my calls so I went up there got an excuse for being busy and I would get a call later that afternoon. Never happened I called again the next morning 3 times and she kept saying she is busy she will call back. I pulled her out that day and we are loving KidsRKids daycare center. Amazing friendly clean and nice staff.
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December 2020 by Bianca Fox
If you report them to licensing they retaliate. The teachers pinch, scratch the faces of little ones and will cause serious injuries. The district manager Clarissa is shady and a liar. You’ll tell her one thing and she’ll turn around and say you said something completely different during the entire conversation. I brought to her attention that my son was constantly coming home with injuries and scratches with no incident reports and she threatened to call licensing on me. She’s a joke and does not care about the welfare of the children in that facility. If you have children here and noticeable scratches bruises marks and there’s no incidents to report you need to get licensing involved because this is a sign of abuse. The facility encourages this type of care because they are overcrowded and only care about numbers.
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December 2020 by Angelica Diaz
I would 100% recommend this school to anyone looking for childcare. I have been a family here for 10 years and my kids have made many fun memories! Management is always very friendly and helpful.
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December 2019 by Theresa
Couldnt say enough good things about my experience. I am a foster parent and had my little one in the toddler classroom. I was pleased to recieve real time updates, pictures and videos of her through out the day. The teacher made her transition into childcare as easy as possible. I never doubted the love and education she received. The office staff also made it easy to work with getting her in quickly and ensuring she was safe, happy and cared for.
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December 2019 by Jessica Contreras
Very unprofessional and unorganized there is no structure employees say one thing and do another. They have one employee say something just for another one to tell you another.And god forbid your kids get sick and you lose hours at work and fall behind on payments I believe I was told “this is a place of business “ I’m not one to write reviews EVER but if you can make other arrangements for your children I highly recommend it.The only reason my child is still going is because of Ms. Patti she is the best super sweet and if there is a problem she is willing to help so that you feel secure with your child being with her.I’ve called 10 times and no one picked up had to call the 1-800 in order to speak to someone at the location.
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December 2017 by Michele Olivier
I enrolled my 8 month old for 3 days per week and was horrified at what our experience was.1. His teacher put kids down for a nap on their tummies, patting their bottom. NOT SAFE. I was horrified to come in and see her happily putting down the other kids like this. I couldn't express that to her though because...2. The lady who was introduced to us as his teacher when we enrolled was, in fact, never in the room. She's a floater. The woman who was there all day with him speaks no English. I'm not opposed to that in principle, I even like the idea of a multicultural daycare, BUT as a parent, it is NOT acceptable that I was unable to communicate with his daily care giver and that no provision was made to facilitate this. I received no updates or reports on how he was doing, I couldn't ask any questions or get any feedback. Going along with that....3. There was absolutely no curriculum. They had nothing that they were doing or learning. The kids are left to crawl around on the floor and play with toys but get no direction. In a month there were no art projects, no anything. Think infant curriculum doesn't matter? Wrong! Having a curriculum helps the kids to interact and helps parents and teachers test the boundaries of where they are skill-wise. This lady had none. I looked around and not a single classroom in that section of the building had current lesson plans or had completed the "what we learned today".4. Kids are discouraged from interacting. We enrolled our little one because he was ready for some interaction with other little people. When I was there what I saw was that the woman in his room worked very hard to keep all the kids separated and playing in different areas of the room. No interaction was allowed. When one little boy came over to play with my son he was scooped up, taken across the room, given a book and told "no". That's the opposite of what parents are paying for.5. They don't even get the basics right! In an average day, my kid was there for 9 - 10 hours and during that time would have 3 to 4 diaper changes. He started regularly coming home with diaper rash. They promised that they provide 2 meals and a snack. Nope. My kid got fed a small amount of garbage food (no fresh fruits or veg, carb and fat heavy, lots of sugar) that they provided and then ate food we were expected to provide. So, for example, they would provide 2 small, hard "biscuits" and grape jelly for breakfast. When my child was still hungry he would be given the fresh bananas or baby food we had supplied as a top up.6. They don't live up to the supposed accreditation. Beyond the complete lack of lesson plans, or even pretending to have activities, they also don't take the kids outside. The afternoon lady, Carol (who is sweet as pie! and our favorite thing about the place) would take them around in the baby cart, but only inside. No fresh air, no adventures. All day stuck in the same, small room.This experience was terrible for me and my baby. Don't waste your money or time. The management and staff clearly don't care about providing a quality experience.
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December 2017 by The Williams
DO NOT recommend for parents who care about their children.My 2-year-old daughter was placed in early preschool program, but after the 2nd day, I wanted to pull her out from this school; however, she was on the waiting list for another daycare so she went here about 3 weeks.1. No daily curriculum except to take them outside, nap, and feed.2. Teachers clean the room and place meals but not much interaction with children3. The daily report was nothing but lies. My daughter didn’t eat all of her lunch most times, but the report said she ate “all” or “most”. She was still awake, but I received message that she was on her nap. I was watching the video camera, so I knew it.4. My daughter was fully potty trained, but since she started come here, suddenly “accidents” started to happen. The “neglected” is the actual words they should’ve used because no teacher would go to the potty with her and ensure she took off/on her clothes. I also witnessed watching the video camera so I knew it. We also asked them a few times to help her to take her pants off/on when she potties, but no one cares. One-day, her jeans, socks, and shoes were all wet, but the teacher didn’t even know it and sent her home. I noticed she was all wet when I held her. Another time, the teacher forgot to take her pull-ups off after her nap, so she peed on the pull-ups. She hadn’t peed on a diaper for a few months although we put her diaper when she sleeps.5. One of the teachers was sitting on the counter with her feet on where they prepare the meal and playing on the I-pad while kids were eating breakfast. How does she teach kids to not sit down on the table? Is I-pad more important than to oversee children? Is it a teacher’s job to watch an I-pad, while 2-year-old kids handle everything themselves??? Do we pay about $1,000/mo for the teachers to play on an I-pad? The same teacher also did nothing for morning hours except placing breakfast until outside playtime at 9:45. She was constantly I-padding while children were playing by themselves with toys.
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December 2015 by Mike Anders
My child has attended this Children's Courtyard for the past 4-5 years and has always enjoyed it. Haven't had any issues with the facilities or teachers here.
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December 2014 by Tracy Hernandez
As any parent, I searched many different daycares and found negative reviews about all, but at the end of it all I had to choose one regardless of my fears. I decided to give the Children's Courtyard on Gattis School a try. I am very pleased with them, they are outstanding. My son is in the 3 year old room, and his teacher if very nice and friendly and he has grown very fond of her. The simple fact that he looks forward to going there every day, is a clear indication to me that he is comfortable there. There were no more tears after the first week, which was great. The office staff is also very friendly and helpful, I had one small concern and they quickly addressed it. I'm so glad I gave them the opportunity to show me how good they were as opposed to going based on just the reviews alone. They send out weekly updates of what the kids are working on in the class room, and a monthly calendar with the lesson plan, this way as a parent you are able to re-enforce what they are learning in the classroom.
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December 2012 by Bethany Massey
I want to thank the Childrens Courtyard in Round Rock off Gattischool Rd. You all are amazing. I am very sorry for the bad review below. My husband and i were looking in to relocating our son due to him being agressive towards other children at another school. When i first inquired about my 1 year old enrolling i was offered to come in view the school, meet the teachers and observe the interaction with the children. I was an employee of the Courtyard in Georgetown over a year ago before i graduated school and so i kinda had an idea of the curriculum and requirement for teachers. The Toddler 1 teacher were very nice and welcoming. I was very excited to enroll. We have only been apart of CCY for 1 month but we have nothing but great things to say about the school and all of thier staffing. Dropping my son off this morning Teacher greeted my son and my self, without even hugging him by he was in the play scape with a friend. We are very happy that our son has not been agressive or cracky towards other children, when he comes home he is happy and laughing. I hope this helps other familys!
