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March 2024 by V V
I met Dr. Butler's staff first for my son's glasses. It was stressful to find a great selection for a 10-month-old infant, and they made it seamless for us. Then I had an appointment with Dr. Butler. It was one of the most comprehensive chats I've had about my eye health. He even discovered a condition that was missed by many prior optometrists. Needless to say, we will be coming back for our glasses and exams. Thank you for all that you do, TSO. ❤️ ?
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February 2024 by Meagan Walker
Dr. Butler was wonderful, but he needs to invest into some customer service training for his front desk. They’re unprofessional & very rude. The front desk called my trial contacts free even though they are paid through my company. She made me an appointment without my knowledge & called it a no call no show. Every other appointment I had I received a reminder what a coincidence I didn’t receive one this time. Also billed my insurance for a service that I never received.
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January 2024 by Danielle Collins
I had my 1st appt today w/ the WONDEFFUL Dr. Butler for a stressful eye situation & he jumped right in eagerly attentive to find the best solution. Glad I found the best Optometrist, I will be recommending him & his staff to everyone for sure!
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May 2023 by Falise Jones
Desk staff have poor customer service. When asked to book on Mondays I was advised they do not take clients on Monday. I asked what do they do on Mondays her response was stuff. The correct way to respond to that question Is mam we do not have a doctor on Mondays therefore we are unable to schedule patients. Thank you!
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March 2023 by Bri Bailey
New to the area so I took a chance with TSO and I am very pleased with the wonderful staff! My appointment was pretty much in and out with the help of everyone from the second I walked in to shortly after being provided with everything I needed to be able to see clear again!
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February 2023 by MERIEMSABER PERKINS
Today It was my first time i visit Texas state optical , the office It so clean , the staff are so professional very nice and friendly they smile the young lady im sorry i dont know her name thats my mistake , she take time to walk me through the exams and test for my eyes , then i met Dr Bryan he is really very amazing very kind professional. Smile ? he also take time to check my eyes ,explained things clearly ans easy also he give me time to ask any questions concerning my vision , when I ask him if he can prescribe me some drops he said idon't think you need them your vision is so good that's really show me. How much he care about his patients and doesn't want to just prescribed contact or eyes drops ,only if it's a must or necessiry I highly recommend this Dr to any one who is looking for great eyes check and servicesThank you Dr BRyan and the whole team you are the best ???
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February 2023 by Dawn Adanti
Came in on a Saturday for an urgent matter. Dr. butler was amazing ! Very kind and informative. Highly recommend! Love the Saturday hours too!
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January 2023 by Michelle Sacksteder
I was really sad to have to leave Dr. Butler, I think he's a fantastic doctor, but his front desk staff is really hard to work with. I needed my dry eye drops prescription refilled two months before my annual visit. My pharmacist and I called several times and every time they said they would ask the doctor and get back to me but nobody ever called me back. After several weeks of trying one person told me that he was too busy with back to school eye glasses to be able to help me. Super disappointing.
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December 2022 by Navy Layne
This was my first visit to Texas State Optical and it exceeded my expectations. The doctor and staff were very customer service oriented and treated me like they appreciated my business. I will return every year and recommend them to all. Thank you. Mary Layne
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December 2022 by Tamara H
We've been seeing Dr. Butler since before my son started kindergarten and he's about to go into fourth grade. This is the one doctor my son has never been anxious to go to. A year or so ago they stopped accepting our insurance, but I have no problem paying out of pocket for my son to see someone he's comfortable with. The team is always great, helpful, and knowledgeable to our needs. I couldn't be happier!! If you're in the market for a new place, this should be it!
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November 2022 by Rose Rodriguez
Although I arrived 10 mins late to my appointment, they checked me in immediately. I filled out my paperwork and they did my work-up quickly and the doctor did his exam and listened to all of my concerns and gripes. He came up with the best possible plan for me for my Multi-Focal contacts, seeing as I used Bi-Focal glasses. I've used Multi-Focal contacts in the past and they are awesome! No reading glasses necessary!The front staff came up w/ the best price for eye glasses and contacts using all of my benefits. I came out of the doctor's office feeling good with my purchase using my insurance plan.Front Staff was very helpful in all that they do. Even helping me choose a great pair of frames!Thank you for all of your help today!You'll are much appreciated! :)
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November 2022 by Austin Johanning
The whole staff was amazing, patient, and kind. I really felt welcome from the second I walked in to second I walked out. The whole team is fantastic.My prescription from my last doctor was waaay off, and I’m so happy to see well again thanks to the Tso team!
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September 2022 by Glenda Mosley
5-Star Service, Dr. Butler! You & your staff are always a pleasure to see each year. The customer service is top-notch. Keep it up, & I'll see you all again soon.
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September 2022 by Trae Sweeney
Shirt and simple review is Dr. Butler saw me and was great. Due to the rest of staff being sub par and not as welcoming or efficient, 2 stars was given. Would think twice before scheduling next appointment here. Again actually going through exam was no issues, but hour wait time after appointment was supposed to be scheduled, billing me for the wrong product, and wanting to do their own tasks and not offer hospitality to guests the review is what it is
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August 2022 by Sue Ogle
I've been seeing Dr Butler since I moved to the area in 2012. Dr Butler is/was the first optometrist to spend umpteen countless hours getting me into multi focal contact lenses that were comfortable. I can't tell you how patient, helpful, willing, and hard working he was to get me there and I love them! Been wearing contacts for many years now. Without his relentless patience and determined attitude, I would have given up as I did in all the previous years with different doctors. He's a terrific doctor and it's always like visiting with old friends when I have an appointment. I've moved kind of out of the area but drive back to round Rock to see him. I won't be switching. Make the appointment, you won't be sorry!
