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January 2024 by Jason Harkrider
I go to rent a truck. Wait 15 minutes in lobby with zero signs of help. Finally get truck rented and they give me a truck that is stacked parked. So instead of moving the first truck they swap keys with me and tell me to take truck 1 instead. No paperwork, no nothing. Now returning truck and call 30 minutes after to check my boxes and the same guy yells at me then hangs up on me for zero reason. Poorest escuse for customer service ever. Save your money people. Give it to businesses that appreciate the customer!
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January 2024 by Jim Miller
Uhaul Round Rock rocks! Their inventory to rent is fabulous. Their customer service is attentive. I use them routinely for all different sizes of rentals.
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January 2024 by Percy Espinoza
Britney helped us, excellent experience.
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January 2024 by David Gunn
Good nice friendly smiling people. Easy experience renting a trailer for my move.
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December 2023 by Bumble Bee
Staff is friendly and SUPER helpful! This will always be my first choice of Uhaul in the Round Rock/Austin area.
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December 2023 by James Anderson
Great service today and very happy with my trailer rental.
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December 2023 by Don Johnson
Great customer service, clean and well maintained. Used this location twice in the past year and each time had a great experience.
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November 2023 by Mark Dunn
This location is the best by far of other U-Haul locations. I’ve always been treated fairly & with courtesy, from the first contact by phone, pick up & return. I drive past a couple of other locations to come to this Round Rock location.
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October 2023 by Pat T.
Over the course of three years, we've worked with this company, four different occasions, and each time it's a bad experience. The manager whose name is JP or JK who we spoke to could care less, in fact, he looked down upon us, giving us a dirty look when we were trying to resolve our issue with the poorly train staff. we avoid this location completely and drive further towards Georgetown to find someone who's more professional
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October 2023 by Derrick L.
Terrible experience. Easy to reserve online. Seemingly easy process to get your truck once you get to the location; just sign into your account, upload your license and go.. well, not exactly.. you still have to go to the counter, wait in line and speak to a human. In my case, a human that couldn't use his computer and had to input another customer's information at least 5 times. He also was joking with the customer in a very unprofessional way and using profanity. After waiting about 30 minutes to get my rental; the truck had all kinds of damage that was undocumented and there was barely 1/4 tank of gas. The truck was very old, almost 200k miles and the brakes were super soft; quite a death trap when you're driving any kind of distance. After returning the truck will excess fuel, I was told they wouldn't give any allotment for overfilling the fuel, which seems ridiculous. Bottom line: if you can rent from somewhere else (Penske), save yourself the hassle and spend a little more. You'll be glad you did
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September 2023 by Kay
Had a decent experience with this U-Haul location. The equipment return service was fantastic and smooth but I had some issues with the storage rental service at the service desk which I was not very happy about.Personally, felt customer vehicle parking is limited at the location during busy hours. Also, as of August 2023, getting to the location and heading out of the location is a pain due to the nearby ongoing road work causing heavy traffic in the area.Had a very good move-out experience and the manager at the store was very friendly and understanding with my move-out situation - I missed the move-out by a day causing additional payment and the manager was kind enough to refund it as I wasn’t using the storage anyway and had moved out.
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September 2023 by SDWDC
Just got a hitch installed. Was told 3 hours when I called ahead of time to set up the appt. Then told 4 hours when I arrived. Took 5.5 hours.Also? I called THREE times ahead of my install - the last time the night before - because I had originally ordered the wrong 4-pin connector and needed a 7-pin connector to use the electric brakes on my teardrop. I really tried to get this addressed. They still installed the 4 pin which of course, I did not see until they were done.Lastly? they forgot to put back personal items in my car, so after driving 20 minutes of an hour drive home, I had to go back and get them.The people were very nice, but nice does not make up for ineptitude. I have the wrong item installed, now have to get that totally redone ELSEWHERE. Never going back.
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September 2023 by James Mata
This was my first time using U-Haul and I was very satisfied by their customer service and quality of products. I looking forward to using them again. Friendly staff and they explained each step clearly. Thanks for a great experience!
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September 2023 by Brad Cavendish
I walked in and there was one guy on a computer. Didn’t great me, didn’t say he’d be right with me, didn’t even look up. So I went to the next counter told the guy I wanted to rent one of their vans. He told me they were all booked up and to call some 800 number. I said, “Okay.” And began walking out. Then, the guy who ignored me sarcastically says, “HAVE A GOOD DAY, SIR! SIR! HAVE A GOOD DAY! OH YOU GOING TO IGNORE ME? YOU RUDE.” First of all, he ignored me initially. Secondly, I wouldn’t ignore him if his customer service skills didn’t suck. Guess he doesn’t like a taste of his own medicine. This is absolutely the last time I visit this location and will second guess any decisions I have to give UHAUL business. I highly encourage people to stay away from this place. I truly wish I could give them a 0 star rating.
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September 2023 by Scott Lombard
I went early in the morning (8:30) and had a great experience. The location was fully staffed and I was helped immediately. Drop off was also quick and easy. Best experience I have had with uhaul to date!
