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December 2023 by Jc Van Houten
Not helpful. Called directly to help my uncle order checks. Twice. First time was told to call another number. Then when I got a hold of someone there they said to call the bank again. My uncle has an account, knows his birthday and social, and despite having this info was not able to place an order for checks, because he does not use a smart phone, and could not receive text messages on his home number. This whole set of shenanigans wasted about 3 hours of my life with nothing to show for it. I have suggest he close his account and switch to a "real" bank.
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August 2023 by Richard M
The University branch in Round Rock was self service so I did just fine just fine. I am very disappointed that the new location in Georgetown has been in excess of 1 year coming. That lets me know that Administration doesn't really doesn't care about Georgetown Texas....I am seriously considering finding a new Credit Union here, and probably do just that.
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August 2023 by S. Goff
Hunter is amazing and so helpful, so glad we stayed at this location rather than going where there are tellers!
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August 2023 by Karina R
Went in to have a user added to an account. Joel helped us out and he was great. Excellent customer service and made us feel very welcomed. Give Joel a raise!
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July 2023 by Carol Jo Brackney
I just visited the ATM. Everything worked well. The only challenge is getting into the parking lot from University.
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July 2023 by Neriah Tolliver
This rating is for Ashley the kind Bank teller/bank admin. She got me in and got me out!! When I set up a bank account with Bank of America I was there for nearly two hours but with Ashley I was only in for 30 minutes. She was very well knowledgeable about all things UFCU and answered all questions I had. She helped to set up a checking and saving account and even helped me deposit my money into my accounts. Even when I didn’t understand something she took the time to re-explain everything in a different way. Thank you Ashley for making my day of errands off to a good start
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July 2023 by Brenda Oliver
I have been a member for over 30years and representatives like Ashley are the reason why. She was instrumental in me getting a safety deposit box at Steck location.
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May 2023 by Brian Robinson
The lady that helped me out was super helpful and made my experience painless and quick.
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May 2023 by Celeste Chevalier
Just want to express my appreciation for the assistance, I received from UFCU Manager Mr. Peter Davila and Specialist Mr. An Do. They patientlywalked me through each step in completing various financial services,that I had on my To-Do list.I was so grateful for their patience,courtesy and assistance.I could never express my gratitude forhow they made my visit an amazing experience.Grateful Senior UFCU Member
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May 2023 by Phillip Templain
the credit union takes care of people to help with better person to person banking. I had an issue with some dimwit out of California stealing my bank card info. UFCU took care of it like a boss. well done
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May 2023 by Gideon Nwoko
My visit experience was awesome, and swift as well. I was definitely pleased.
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May 2023 by Becky Geil
Very polite, efficient and no line, Very friendly and fast service, Thankyou
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March 2023 by Julie Jones
UFCU was great. The best place to bank.
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March 2023 by Lacey Bunch
Joel helped me today when I went in needing new cards because I lost my wallet. I lost my ID as well and was so worried I wouldn't be able to get new cards without it. Joel verified my identity in a few different ways and had new cards in my hand within minutes. I am beyond thankful for his help and understanding during this stressful situation! This UFCU will remain my favorite to go to, I am never let down.
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October 2022 by Jared Kincaid
Fantastic credit union, and great branch! We just stopped by to make some changes to our account, we got in immediately with no wait, and Samantha was super helpful and friendly!