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December 2023 by Lachelle H.
Wow! Ashley was at the Kiosk, right inside the door to help me with my Amazon return. I was in and out in less than TWO minutes!! Thank you, Ashley, for representing your team so professionally!
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December 2023 by Denise D.
Great for Amazon returns! Fast in n out & a self service counter if you want to use it! I was out of there in under a minute! Good location, but parking can be tough with the other businesses nearby.
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November 2023 by Laura P.
I took advantage of their notary services today! $10, not bad! This is a great store.
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November 2023 by Ranjana Pal
Honestly, the worst UPS location ever! The staff hasn't been trained well. Rude supervisors. Moreover the manager isn't responsive at all. Please save yourself and go to some other UPS especially if this is pertaining to an international transfer
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November 2023 by Shauri Miller
This is my favorite UPS store! I go out of my way to come to this particular branch. They are always friend, fast, and efficient!
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November 2023 by Alexis Fuller
UPS IS HORRIBLE. PERIOD. THE DRIVERS STEAL PACKAGES AND IT TAKES AGES TO GET RESOLVED BECAUSE THEY JUST KEEP DRAGGING IT OUT NOT WANTING TO PAY UP.
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November 2023 by Michelle L.
They are fast and so polite even when they are busy! Great at multitasking working with customers and answering phones. Very helpful staff
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November 2023 by A PP
The recent staff are just soo bad! No one provides accurate information. They told us they could ship our package which contained tablets. We had a hint of not being able to mail tablets from our personal research; however when we thought to confirm with the staff they said they could mail it. However, our package was returned to us 2 months later and they wouldn't give us our refund back. When we went to the USPS and let them know of this; the USPS clearly mentioned that the UPS manager there should have known the rules and shouldn't have mailed it to them in the first place!
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November 2023 by Prisila guajardo
Horrible! They packaged an empty box! and told me they would file a claim for me… over 45 days later no response. Come to find out they never did an actual claim!! They only looked at cameras. Now it’s beyond 60 days and no way to file a claim online. The package was received empty.
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September 2023 by Jill B.
This is kind of embarrassing but I only recently found out this UPS store was here. One problem of living somewhere for 13 years is you find the closest or best location when you move in ... then use it forever. My husband sent me to return something from an internet purchase. I agreed but commented how much I hate driving "over there ( the long-term place). He looked at me and said, "Go to the one by "your HEB"! (I prefer the HEB on University. He prefers Palm Valley.)Shock of all shock! This UPS Store is closer, cleaner, the staff us really nice, patient and helpful! I was in and out in minutes. Yes. This location just became MY UPS Store. Well... not mine. Ours. And not Ours because someone else owns it. We may still prefer our own HEB's, but we are united in loving this location for our shipping needs.
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July 2023 by ryan smith
Use another store. They accept your package for shipment. Take your money. Then never ship your package out of the store and they NEVER answer the phone when you're calling to get help
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June 2023 by Baylee A.
The two guys today were very busy with a never ending line. They were both on their game and doing great. Drop off of an Amazon return was successful! Thanks y'all for being there!
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June 2023 by Andrew Prather
This is such a convenient location for The UPS Store. This is plenty of parking and lots of places to grab a snack after visiting UPS. The staff are always easy to work with. If you need to do Amazon returns, bringing it here could not be easier. Really appreciate The UPS Team.
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May 2023 by Doris Sullivan
Very disappointed. I have used this location for other services and they are fine, but I made an online appointment and when I arrived I was told the notary had left at two and was told with sarcasm in her voice that I needed an appointment. I told her I had a 3:00 appointment and she should let her notary know to check their schedule before leaving for the day. Two of the three customer service people were rude. The female especially. Will use another for all my business mailings and services from now on.
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May 2023 by Jani H.
Very disappointed. I have used this store many times over the years. I made an appointment for a notary at 3pm. I arrived at 2:30 as I was nearby. I waited only a minute and the young man asked if he could help me. I said I have an appointment for the notary. He said "our notary is not here" (almost expecting him to say he'll be back from lunch at 3). I said "I have an appointment". Then the rude female employee chimed in "He left at 2pm. You need an appointment at this location for a notary" I said "I have an appointment at 3pm" She looked surprised. Said I could come back tomorrow. I told her I needed this today. I told her to tell the notary to check their schedule next time they want to leave early. Just rude. Ill start using the Georgetown UPS store. Same distance. I EMAILED YOU.