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March 2024 by Miss Ella
Feb 2023 - I arrived at the post office, with package in tow. I was sending them internationally to my aunt and they were very special packages. My mom, her sister recently passed and I had purchased a beautiful small urn for her to have. I sent it off, with ease. Well about a week later it was returned to me stating the country prohibted cremated remains- I was devestated. So, the following Saturday I went back up to the post office and spoke with the manager Ms. Patricia. Not only was it hectic due to short staffing and rude customers (that I observed while waiting)- but she kept her composure. I asked her simply if there was any chance I could get a refund (I was prepared to take the Loss but it didnt hurt to ask, right?!). She stated unfortunately they dont typically do refunds of this nature since its up to the sender to do their due dilgence (which I did not.) I said, no worries and turned around to walk out of the door, she yelled "wait." She looked at me with pure empathy and told me she couldnt imagine going through this at all- so she would make an exception. What made it worse on my side, is that I threw away my receipt, but she went the extra mile to retrieve it since I had all the pertainant info that was needed to pull the receipt. I came back the following weekend, and my refund was issue. This was just that small restore of humanity. She didnt have to do this, but she wanted to and it made my whole day. So, thank you Ms. Patricia for being that restore. Keep up the good work and I will continue to pray for you!
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February 2024 by mu monster
Devan is an amazingly patient, kind, and helpful person — go to him if you want great service. Seeing there’s so many negative reviews I hope this helps folks going forward (either that or I was just lucky?)
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February 2024 by Devin Z
Website shows General Delivery. Mailed time sensitive materials to this post office. Told they don't actually do General Delivery and package was returned, ruining the contents. Website information is totally unreliable and no way of phone contact with store.
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February 2024 by Janie H
I never leave reviews because it just simply doesn’t bother me but the behavior I experienced from the lady at the reception was so disrespectful and rude.I was trying to be a good citizen and drop off an insulin package that was delivered to my house on accident to the USPS at this location after calling the pharmacy on the package they told me for privacy reasons they couldn’t give me the patients home address but to go ahead and drop off the insulin package at the mail. When I explained this to the lady , she started almost yelling at me telling me “where’s your address on this package???” “So you’re paying to ship this out?” I explained to her that that’s how the package was delivered and that I have no idea whose address it is but that’s how the package was left at my mail, after her asking me for the 3rd time where my address is on the package, her teammate took the package of new insulin from her and he said they’ll handle it and she proceeded to say “well throw it away” and then laughed. As someone who works in healthcare and understands how expensive insulin is I was just baffled and the disrespect that was presented towards me for trying to help out a fellow neighbor that is missing their insulin. It’s just heartbreaking that’s all, if you don’t know what to do with the package either just tell me , no ma’am we can’t accept this and I’ll be on my way but laughing at me for trying to help someone else out and yelling at me over it is completely inappropriate and disrespectful.
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January 2024 by Britt
I don't want to accuse anyone of stealing, but in the event that someone did steal my package that said it arrived at the RR post office (after being scanned for click and ship priority mail on Jan. 9th) that was suppose to head Kirkland, Washington. I am asking for you to please, please, please just send it back to me.It was a very important sentimental gift to my friend. Its a woodburning of his elderly dog.This gift was expected to arrive on Jan. 10th, there is no updated tracking or anything. We've been on hold multiple times each time about an hour long and you guys said you cannot locate this package.Needless to say I am devastated that this package is lost.Next time if I need to ship anything important I will use a different postal carrier.Please don't do click and ship, its sheer disappointment.
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January 2024 by The Joint Lakeline Market
I never recieved a package I recieved text stating they they need want me to pay to resend then i call to do so and they tell me that they do not resend to my house dont understand why not and why I am not able to speak to a representitive.. so upset
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October 2023 by Katalin Galambos
Fast and cheap delivery to Europe.Reliable and friendly customer service.
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October 2023 by ManDFW James678
The Retail Associate today Saturday, September 16th at 8:40 am was so mean and rude to me when I was trying to tell him what I needed. He didn't treat the other Caucasian customers that way. I am a black male. He practically snatched the COA In Person Proof barcode sheet out of my hand. Then he wouldn't let me ask any questions about how long it will take to receive mail at my address. I will be calling his supervisor and District Regional Manager on Monday morning.
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October 2023 by Michael Salazar
Thank you Celil & Renee for taking your time to recover my package these two gentleman really cared I appreciate you both please recognize them both.
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September 2023 by Will LaRue
Both workers on staff were very nice and competent. One sounds just like Hamm from Toy Story/Cliff from Cheers though, which is the real reason for these 5 stars.
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September 2023 by Asmi Russo
The staff that I met was strange, she actually looks in the leadership but does not represent the other hardworking staff in the USPS offices.
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August 2023 by pamela c
It was not crowded on Monday around 4pm. The service was nice, but I needed International stamps, and they were out. I was able to print some metered stamps from the machine, but they are ugly.
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August 2023 by Eric Hernandez
Terrible service. Employees do not seem to be trained properly and neither the people above them. Horrifying this is my local post office. ??
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August 2023 by Jas Gill
These people are quick and SO nice. Not what you’d expect from a post office I’d imagine…. But they are very helpful and provide info for whatever your needs are. Was helped by Devon. I’ll be back for more business
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July 2023 by Yang Xiao
I will only go to this location because of Charles! HES THE BEST!!!! always super nice to be around :) give this man a raise !!!
